Aurora Solar Outage History

Started Oct 10, 2026, 12:00 AM UTC· resolved Oct 11, 2026, 03:03 AM UTC

1. identified Oct 10, 2026, 12:00 AM UTC

   On Saturday, October 10 between 10:00–11:00pm ET, Aurora will be unavailable while we complete a planned database upgrade.

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Started Aug 31, 2026, 02:21 PM UTC· resolved Aug 31, 2026, 06:17 PM UTC

1. investigating Aug 31, 2026, 02:21 PM UTC

   We are experiencing an issue where utility rates are not populating on the Energy Usage page. Our Engineering teams are investigating the issue, and we will provide an update as soon as possible.

2. monitoring Aug 31, 2026, 02:38 PM UTC

   We have implemented a rollback to address this issue and are seeing rates populate as expected. We are continuing to monitor the situation. Thank you!

3. resolved Aug 31, 2026, 06:17 PM UTC

   This issue has been resolved.

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Started Jan 10, 2026, 04:25 PM UTC· resolved Jan 10, 2026, 09:05 PM UTC

1. investigating Jan 10, 2026, 04:25 PM UTC

   We’re currently experiencing an issue that’s preventing users from creating projects. Our team is actively investigating the cause and will provide updates as soon as more information becomes available. Thank you for your understanding.

2. resolved Jan 10, 2026, 09:05 PM UTC

   The issue has been resolved.

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Started Nov 20, 2025, 12:24 AM UTC· resolved Nov 20, 2025, 04:02 PM UTC

1. investigating Nov 20, 2025, 12:24 AM UTC

   Our engineering team is currently performing a detailed analysis to isolate the root cause and formulate remediation steps

2. identified Nov 20, 2025, 01:44 AM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Nov 20, 2025, 04:02 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 08:07 PM UTC· resolved Oct 20, 2025, 11:41 PM UTC

1. monitoring Oct 20, 2025, 08:07 PM UTC

   Our engineering team is actively monitoring the recovery phase, and we’ll provide updates as soon as we have further details.

2. monitoring Oct 20, 2025, 08:39 PM UTC

   Aurora is now accessible; however, some functionalities may still experience slow performance and increased latency. Our Engineering Team continues to monitor the situation and work toward full restoration of normal service levels.

3. monitoring Oct 20, 2025, 09:53 PM UTC

   We’re seeing continued improvement in performance, with noticeably reduced slowness across Aurora. While the overall experience has improved, some functionalities may still not be operating at full capacity. Our Engineering Team remains actively engaged in ensuring full recovery and will provide further updates as progress continues.

4. resolved Oct 20, 2025, 11:41 PM UTC

   We’re pleased to inform you that the recent service issue caused by a third-party outage has been fully resolved.

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Started Oct 20, 2025, 01:53 PM UTC· resolved Oct 20, 2025, 07:55 PM UTC

1. investigating Oct 20, 2025, 01:53 PM UTC

   Currently, we are experiencing an issue where our users are having issues loading the Aurora App. Our Engineering teams are investigating and we will provide an update as soon as possible.

2. identified Oct 20, 2025, 02:38 PM UTC

   We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available.

3. identified Oct 20, 2025, 03:08 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Oct 20, 2025, 03:09 PM UTC

   We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available.

5. identified Oct 20, 2025, 04:12 PM UTC

   The third-party issue is showing progress toward resolution. Our Engineering Team continues to monitor the situation and will provide an update once the service has been fully restored.

6. monitoring Oct 20, 2025, 05:43 PM UTC

   Our third-party provider has reported progress in resolving the underlying infrastructure issue affecting their services. Early signs of recovery are being observed, and they're seeing improvements as a result. Our team continues to monitor the situation closely and will provide further updates once full service stability is confirmed.

7. monitoring Oct 20, 2025, 07:22 PM UTC

   Our engineering team is actively monitoring the recovery phase, and we’ll provide updates as soon as we have further details.

8. resolved Oct 20, 2025, 07:55 PM UTC

   This incident has been resolved.

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Started Oct 14, 2025, 05:16 PM UTC· resolved Oct 14, 2025, 05:41 PM UTC

1. investigating Oct 14, 2025, 05:16 PM UTC

   Currently, we are experiencing an issue where the selected Post Solar Rate in Sales Mode is not applying correctly. Our Engineering teams are investigating and we will provide an update as soon as possible.

2. resolved Oct 14, 2025, 05:41 PM UTC

   This incident has been resolved.

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Started Oct 06, 2025, 02:18 PM UTC· resolved Oct 06, 2025, 08:32 PM UTC

1. investigating Oct 06, 2025, 02:18 PM UTC

   We’re currently experiencing an issue affecting the processing of Expert Design Requests, resulting in delays. Our Engineering team is aware and actively working to resolve the problem. We’ll share updates as soon as more information becomes available. Thank you for your patience.

2. monitoring Oct 06, 2025, 06:45 PM UTC

   Our team has resolved the issue, and the Designers team is actively working to complete the requests that were affected. We appreciate your patience as we work through these, and we’ll keep you updated as soon as normal operations resume. Thank you!

3. resolved Oct 06, 2025, 08:32 PM UTC

   This incident has been resolved.

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Started Sep 23, 2025, 02:39 PM UTC· resolved Sep 23, 2025, 04:36 PM UTC

1. investigating Sep 23, 2025, 02:39 PM UTC

   We are currently experiencing an issue that is affecting our Design Services, making them temporarily unavailable. Our team is actively working on a solution and we will keep you informed as soon as we have more updates. Thank you!

2. monitoring Sep 23, 2025, 03:09 PM UTC

   Our team has implemented a fix, and Design Services are now fully operational. We are continuing to monitor the system to ensure all services remain stable.

3. resolved Sep 23, 2025, 04:36 PM UTC

   This incident has been resolved.

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Started Aug 26, 2025, 02:47 PM UTC· resolved Aug 26, 2025, 05:07 PM UTC

1. investigating Aug 26, 2025, 02:47 PM UTC

   We are currently investigating reports of service disruption (Irradiance failed to load, Simulations not working, including Expert Design Requests) that may have started approximately one hour ago. Our engineering team is actively working to identify the root cause and will provide updates as soon as more information becomes available.

2. monitoring Aug 26, 2025, 03:07 PM UTC

   Our team has implemented a fix, and the affected services are now functioning as expected. We are actively monitoring the situation to ensure everything remains stable.

3. resolved Aug 26, 2025, 05:07 PM UTC

   This incident has been resolved

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Started Jul 01, 2025, 11:50 PM UTC· resolved Jul 02, 2025, 03:02 AM UTC

1. investigating Jul 01, 2025, 11:50 PM UTC

   Hello, and thanks for your email. We’re aware of the issue you’re experiencing with the LightReach Credit Application. Our engineers are actively working with the Palmetto team to get this resolved, and we’ll keep you updated as soon as it’s fixed. We apologize for any inconvenience this has caused. If you have any questions in the meantime, just let me know.

2. investigating Jul 02, 2025, 03:00 AM UTC

   Hello everyone, A fix has now been deployed, and the issue is expected to be resolved. We apologize for any inconvenience this caused. If you have any questions or are still seeing any problems, just let me know—I’m here to help.

3. resolved Jul 02, 2025, 03:02 AM UTC

   This incident has been resolved.

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Started Jun 09, 2025, 03:11 PM UTC· resolved Jun 09, 2025, 04:44 PM UTC

1. investigating Jun 09, 2025, 03:11 PM UTC

   Currently, we are experiencing an issue where the design pages in the downloaded Sales Mode PDF are failing to complete. Our Engineering teams are investigating and we will provide an update as soon as possible.

2. resolved Jun 09, 2025, 04:44 PM UTC

   This incident has been resolved.

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Started Apr 04, 2025, 08:23 PM UTC· resolved Apr 05, 2025, 01:08 AM UTC

1. investigating Apr 04, 2025, 08:23 PM UTC

   We are currently experiencing an issue where the simulation is not working and is returning an error. Our Engineering team is investigating, and we will provide an update as soon as possible.

2. identified Apr 04, 2025, 08:35 PM UTC

   We’ve identified that the issue is being caused by a temporary disruption with PVWatts. Our Engineering team is actively working on a solution, and we will provide further updates as progress is made.

3. monitoring Apr 04, 2025, 09:15 PM UTC

   Our engineers have already deployed a fix. Monitoring the status.

4. monitoring Apr 04, 2025, 10:56 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Apr 05, 2025, 01:08 AM UTC

   This incident has been resolved

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Started Mar 31, 2025, 09:08 AM UTC· resolved Mar 31, 2025, 02:08 PM UTC

1. investigating Mar 31, 2025, 09:08 AM UTC

   We are currently experiencing an issue where the Aurora login page is not loading, preventing users from logging in. Our Engineering team is actively investigating, and we will provide an update as soon as possible.

2. identified Mar 31, 2025, 09:57 AM UTC

   Our Engineering team has identified a potential root cause and is actively working on a fix. We will provide updates as progress continues.

3. monitoring Mar 31, 2025, 10:23 AM UTC

   The issue appears to have been resolved after UNPKG addressed the problem on their end. We are now seeing the login page accessible and are continuing to monitor the situation.

4. resolved Mar 31, 2025, 02:08 PM UTC

   This issue is now resolved.

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Started Jan 29, 2025, 11:58 PM UTC· resolved Jan 30, 2025, 02:20 AM UTC

1. investigating Jan 29, 2025, 11:58 PM UTC

   Currently, we are experiencing an issue and our Engineering teams are investigating and we will provide an update as soon as possible.

2. investigating Jan 30, 2025, 12:20 AM UTC

   Enfin and Aurora are investigating this issue, and we will share an update as soon as possible.

3. monitoring Jan 30, 2025, 01:28 AM UTC

   Enfin has implemented a fix for this issue. We are continuing to monitor the situation.

4. resolved Jan 30, 2025, 02:20 AM UTC

   We have confirmed that the issue has been resolved by Enfin.

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Started Nov 01, 2024, 12:12 AM UTC· resolved Nov 01, 2024, 01:26 AM UTC

1. investigating Nov 01, 2024, 12:12 AM UTC

   Our team is aware of the difficulties you're experiencing with uploading custom images to your designs. We are actively investigating the issue to resolve it as soon as possible. Thank you for your patience and understanding.

2. identified Nov 01, 2024, 12:25 AM UTC

   The issue has been identified and our team is now working on a fix to be implemented. Thank you.

3. monitoring Nov 01, 2024, 12:41 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Nov 01, 2024, 01:26 AM UTC

   This issue has been resolved. Thank you for your patience and understanding.

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