Aurora Outage 503 Service Temporarily Unavailable

Update timeline

1. investigating Oct 20, 2025, 01:53 PM UTC

   Currently, we are experiencing an issue where our users are having issues loading the Aurora App. Our Engineering teams are investigating and we will provide an update as soon as possible.

2. identified Oct 20, 2025, 02:38 PM UTC

   We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available.

3. identified Oct 20, 2025, 03:08 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Oct 20, 2025, 03:09 PM UTC

   We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available.

5. identified Oct 20, 2025, 04:12 PM UTC

   The third-party issue is showing progress toward resolution. Our Engineering Team continues to monitor the situation and will provide an update once the service has been fully restored.

6. monitoring Oct 20, 2025, 05:43 PM UTC

   Our third-party provider has reported progress in resolving the underlying infrastructure issue affecting their services. Early signs of recovery are being observed, and they're seeing improvements as a result. Our team continues to monitor the situation closely and will provide further updates once full service stability is confirmed.

7. monitoring Oct 20, 2025, 07:22 PM UTC

   Our engineering team is actively monitoring the recovery phase, and we’ll provide updates as soon as we have further details.

8. resolved Oct 20, 2025, 07:55 PM UTC

   This incident has been resolved.