Aurora Solar incident
Aurora Outage 503 Service Temporarily Unavailable
Aurora Solar experienced a critical incident on October 20, 2025 affecting Aurora Solar App and Aurora Simulations and 1 more component, lasting 6h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:53 PM UTC
Currently, we are experiencing an issue where our users are having issues loading the Aurora App. Our Engineering teams are investigating and we will provide an update as soon as possible.
- identified Oct 20, 2025, 02:38 PM UTC
We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available.
- identified Oct 20, 2025, 03:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 03:09 PM UTC
We’ve identified the issue as a third-party outage. Our Engineering Team is working on a fix, and we’ll share updates as soon as more information is available.
- identified Oct 20, 2025, 04:12 PM UTC
The third-party issue is showing progress toward resolution. Our Engineering Team continues to monitor the situation and will provide an update once the service has been fully restored.
- monitoring Oct 20, 2025, 05:43 PM UTC
Our third-party provider has reported progress in resolving the underlying infrastructure issue affecting their services. Early signs of recovery are being observed, and they're seeing improvements as a result. Our team continues to monitor the situation closely and will provide further updates once full service stability is confirmed.
- monitoring Oct 20, 2025, 07:22 PM UTC
Our engineering team is actively monitoring the recovery phase, and we’ll provide updates as soon as we have further details.
- resolved Oct 20, 2025, 07:55 PM UTC
This incident has been resolved.