Aurora Solar incident

LightReach Application Not Loading When Clicking "Apply Now"

Aurora Solar experienced a major incident on July 1, 2025 affecting Financing Integrations, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started: Jul 01, 2025, 11:50 PM UTC
Resolved: Jul 02, 2025, 03:02 AM UTC
Duration: 3h 11m
Detected by Pingoru: Jul 01, 2025, 11:50 PM UTC

Affected components

Financing Integrations

Update timeline

investigating Jul 01, 2025, 11:50 PM UTC

Hello, and thanks for your email. We’re aware of the issue you’re experiencing with the LightReach Credit Application. Our engineers are actively working with the Palmetto team to get this resolved, and we’ll keep you updated as soon as it’s fixed. We apologize for any inconvenience this has caused. If you have any questions in the meantime, just let me know.
investigating Jul 02, 2025, 03:00 AM UTC

Hello everyone, A fix has now been deployed, and the issue is expected to be resolved. We apologize for any inconvenience this caused. If you have any questions or are still seeing any problems, just let me know—I’m here to help.
resolved Jul 02, 2025, 03:02 AM UTC

This incident has been resolved.