Arbor Education Outage History

We are aware some customers are currently unable to access their Arbor sites this evening. We sincerely apologise for the disruption this is causing. Our engineering team is fully engaged and investigating this as an urgent priority. We will post our next update as soon as we have more information.

We’re continuing to investigate the root cause of the issue preventing a small number of customers from being able to login this evening. This is being treated as urgent and we’ll update customers again shortly.

We are aware that some customers on MAT sites are encountering an error message on their Arbor site. We sincerely apologise for the disruption this is causing. Our engineering team are currently working on a fix to resolve the issue. We will post our next update as soon as we have more information.

We’re continuing to investigate the error messages that users are encountering on MAT sites. We’re very sorry for any disruption caused and are working on this as an urgent priority.

Some customers will be receiving a message that their site is in maintenance mode this morning. We are actively working on investigating the root cause and will post an update here shortly. We’re very sorry for the disruption this may cause to any impacted schools this morning.

We’re aware that some customers are experiencing display issues within report cards when viewing as a PDF. We sincerely apologise for the disruption this is causing. Our engineering team are currently working on a fix to resolve the issue. We will post our next update as soon as we have more information.

We are currently investigating an issue affecting the Arbor App that is causing some users to encounter an error when logging in. Resolving this is our top priority. In the meantime, users can successfully log in without issue via the Arbor website.

The login issue affecting the Arbor Student App has now been resolved. Action Required for Students: To log back in successfully, students will need to update the app to the latest version via the App Store or Google Play Store. Parent App Update: We are continuing to investigate login issues affecting the Arbor Parent App as a priority. In the meantime, parents can still access their accounts without issue by logging in via the Arbor website. Thank you for your continued patience as we work to resolve the remaining issue.

We are continuing to investigate the login issues affecting some users of the Arbor App. Our technical teams are actively working on a fix as a priority, and we hope to provide another update soon. In the meantime, users can still access their accounts without issue by logging in via the Arbor website. Thank you for your continued patience.

We are currently investigating an issue affecting the Arbor App that is causing some users to encounter an error when logging in. Resolving this is our top priority. In the meantime, users can successfully log in without issue via the Arbor website.

We are aware that some customers are currently unable to log in to their Arbor site today. We sincerely apologise for the disruption this is causing. Our engineering team is fully engaged and investigating this as an urgent priority. We will post our next update as soon as we have more information.

We recognise that some customers have been experiencing an issue where they are encountering intermittent site unavailable messages on their Arbor site and system slowness. We have placed affected sites into Maintenance Mode. We’re very sorry for any disruption caused and are working on this as an urgent priority.

We’re investigating an issue with Email Imports that is currently affecting Auto Absence. Our engineers are working to restore the import service. We’re sorry for this disruption, and we’ll post the next update shortly.

We are aware of an issue that some customers may be encountering with the Arbor Student App, where students are encountering an error when logging in. We are currently investigating this as a priority; in the meantime, users can log in through the Arbor website without issue.

We recognise that some customers are experiencing an issue with accessing certain areas of their Arbor site, for example, Meal Reports and School Census. We’re very sorry for any disruption caused and are working on this as an urgent priority.

We’re aware that some customers are experiencing intermittent error messages when using Arbor this morning. We’re very sorry for any disruption caused and are working on this as an urgent priority.