Arbor Education Outage History
Arbor Education degraded View live status →Pingoru has recorded 22 incidents for Arbor Education: 22 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 3 | 2 of 744 (0%) |
| June 2026 | 3 | 72 of 720 (10%) |
| July 2026 | 3 | 27 of 744 (4%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 5 | 21 of 720 (3%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Major September 24, 2026 Arbor Site Unavailability 2h 28m School MIS, MAT MIS, API, REST API and 6 more
Started Sep 24, 2026, 03:37 PM UTC· resolved Sep 24, 2026, 06:05 PM UTC
- investigating Sep 24, 2026, 04:29 PM UTC
We are aware some customers are currently unable to access their Arbor sites this evening. We sincerely apologise for the disruption this is causing. Our engineering team is fully engaged and investigating this as an urgent priority. We will post our next update as soon as we have more information.
- investigating Sep 24, 2026, 05:14 PM UTC
We’re continuing to investigate the root cause of the issue preventing a small number of customers from being able to login this evening. This is being treated as urgent and we’ll update customers again shortly.
- resolved Sep 24, 2026, 06:05 PM UTC
We’ve now resolved the earlier issue where a small number of schools were unable to login to Arbor. We’re very sorry for any inconvenience this may have caused and would like to thank impacted customers for their patience. In line with our process, a review will be completed to understand root cause and any associated corrective actions.
Major September 18, 2026 Error Message on MAT Sites 4h 24m MAT MIS
Started Sep 18, 2026, 05:10 AM UTC· resolved Sep 18, 2026, 09:34 AM UTC
- investigating Sep 18, 2026, 07:30 AM UTC
We are aware that some customers on MAT sites are encountering an error message on their Arbor site. We sincerely apologise for the disruption this is causing. Our engineering team are currently working on a fix to resolve the issue. We will post our next update as soon as we have more information.
- investigating Sep 18, 2026, 08:20 AM UTC
We’re continuing to investigate the error messages that users are encountering on MAT sites. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- resolved Sep 18, 2026, 09:34 AM UTC
The error messages affecting Arbor MAT MIS sites today have now been resolved. We sincerely apologise again for the disruption this caused to your day, and thank you for your patience while our teams worked on a fix.
Major September 17, 2026 Site unavailable for a some customers 7h 37m School MIS, MAT MIS
Started Sep 17, 2026, 11:00 PM UTC· resolved Sep 18, 2026, 06:37 AM UTC
- investigating Sep 18, 2026, 06:01 AM UTC
Some customers will be receiving a message that their site is in maintenance mode this morning. We are actively working on investigating the root cause and will post an update here shortly. We’re very sorry for the disruption this may cause to any impacted schools this morning.
- resolved Sep 18, 2026, 06:37 AM UTC
The earlier issue where a small number of schools were unable to login to Arbor is now fixed. We’re very sorry if this impacted the start to the day for any customers. A full post mortem will be completed in due course.
Major September 10, 2026 Arbor Site Errors and Slowness 1h 27m School MIS, MAT MIS, API, REST API and 5 more
Started Sep 10, 2026, 08:57 AM UTC· resolved Sep 10, 2026, 10:24 AM UTC
- investigating Sep 10, 2026, 09:24 AM UTC
We recognise that some customers have been experiencing an issue where they are encountering intermittent errors messages and system slowness on their Arbor site. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- investigating Sep 10, 2026, 09:47 AM UTC
We’re continuing to investigate the slow loading and site unavailability messages currently being experienced by customers. We are currently working on identifying the root cause as a priority. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- resolved Sep 10, 2026, 10:05 AM UTC
Our engineers have implemented a fix for the site unavailability and slowness issues. All customers should now be able to access their Arbor sites as expected. We will continue to monitor performance closely throughout the day and a full retrospective of today’s incident will be carried out. We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this. A post-incident report will be available in due course.
- investigating Sep 10, 2026, 03:20 PM UTC
Post Incident Report What Happened This morning, 10th September 2026, starting at 9:56 am, customers experienced increased page load times and intermittent errors. Our team identified the issue at 10:04 am, and as a precaution at 10:23 we began a rollback of the latest release. The issue continued despite the rollback; therefore confirming the issue was not related to the new release. The problem instead lay in an infrastructure configuration that impacted routine operations, causing 7-13% of requests to stall and time out. How We Resolved It Identified the Issue: We became aware of the slowdown at 10:04 am and began investigating immediately. Initiated a Rollback: At 10:23 am, as a precaution, we began rolling back the recent release. Failed Over to Fresh Infrastructure: As the rollback did not resolve the issue, at 10:51 am we began shifting traffic to a separate, freshly prepared set of servers unaffected by the underlying issue, to restore service more quickly. Full Restoration: The transition was completed by 11:05 am, at which point all traffic was being served normally. Preventing Future Issues We are correcting the underlying infrastructure to remove the risk of a similar slowdown. We are also reviewing how our automated server-scaling system responds during incidents like this one to prevent it from adding further strain while an issue is being resolved. We’re very sorry for the disruption this caused, and thank you for your patience while we worked to restore service this morning.
Minor September 4, 2026 Microsoft 365 Incident 6h 15m School MIS, MAT MIS
Started Sep 04, 2026, 09:00 AM UTC· resolved Sep 04, 2026, 03:15 PM UTC
- monitoring Sep 04, 2026, 02:59 PM UTC
Microsoft is currently experiencing an active service incident (tracked as EX1467029) affecting Exchange Online, causing delays sending and receiving emails to and from external domains. If you use a Microsoft-hosted email address (for example Outlook, Hotmail, or a work email on Microsoft 365), you may see delays in emails to or from our teams or those sent from Arbor while this is ongoing. Please do not re-try sending emails at this time. We will continue to monitor Microsoft’s status page for any further updates.
- resolved Sep 04, 2026, 03:15 PM UTC
Microsoft have confirmed that this incident is now resolved and emails sent to and from users with Microsoft hosted domains should no longer experience delays.
Major August 26, 2026 Site login issues 3h 14m School MIS, MAT MIS, Partner Demo Sites, Arbor Parent App and 1 more
Started Aug 26, 2026, 07:00 AM UTC· resolved Aug 26, 2026, 10:14 AM UTC
- investigating Aug 26, 2026, 07:19 AM UTC
We are aware that some customers are currently experiencing error messages and are unable to log in to their Arbor site this morning. We’re very sorry for the disruption this is causing. Our Engineering Team is fully engaged and investigating this as an urgent priority. We will post our next update as soon as we have more information.
- investigating Aug 26, 2026, 08:03 AM UTC
We’re continuing to investigate ongoing reports of customers encountering site unavailability and are currently working with our cloud service provider to identify a resolution. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- investigating Aug 26, 2026, 08:57 AM UTC
To accelerate service restoration and prevent further issues for impacted users, we have placed affected sites into Maintenance Mode. Our teams are actively working to bring all services back online as soon as possible. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- investigating Aug 26, 2026, 09:29 AM UTC
We are starting to see signs of recovery and access being restored for most customers. We’re continuing to monitor this closely and will provide a further update once all affected services have been restored.
- resolved Aug 26, 2026, 10:12 AM UTC
Customers will now be able to access their Arbor sites as expected. We will continue working to resolve the root cause and monitor performance closely throughout the day. A full retrospective of today’s incident will be carried out. We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this.
- investigating Aug 26, 2026, 03:08 PM UTC
Post Incident Report What Happened On the evening of 25th August 2026, as part of our preparations for the upcoming school year, our Platform Team scheduled a planned upgrade to increase our database capacity, ensuring smooth and reliable performance during peak usage. Unfortunately, an issue occurred during this process that resulted in an unexpected service interruption today. When the database scaling process was initiated, incoming user traffic was not automatically paused on affected school sites. Because the new database servers received traffic before they were fully ready, several database clusters failed to start up properly, leading to system outages. How We Resolved It Isolated Traffic: As soon as we became aware of the issue at 7.40am on 26th August 2026, we immediately placed the affected sites into maintenance mode to stop incoming requests and protect data integrity. Increased Capacity: We increased database capacity temporarily on the affected database clusters to support recovery. Phased Restoration: To protect system stability, we brought core backend systems and APIs online first, followed by restoring full web access once we confirmed everything was running smoothly. Because some replacement servers encountered unexpected secondary startup failures, the overall recovery window took longer than anticipated. Preventing Future Issues We are working directly with our infrastructure partners to conduct a comprehensive root cause analysis of why the replacement instances failed to start again. Moving forward, we are updating our scaling protocols to ensure maintenance mode is strictly automated during any database adjustments, preventing traffic from reaching expanding systems prematurely. We’re very sorry for the disruption this caused some schools and thank you for the understanding and patience shown this morning.
Minor July 10, 2026 School Report Card Display Issues 6h 5m School MIS
Started Jul 10, 2026, 11:00 AM UTC· resolved Jul 10, 2026, 05:05 PM UTC
- investigating Jul 10, 2026, 03:50 PM UTC
We’re aware that some customers are experiencing display issues within report cards when viewing as a PDF. We sincerely apologise for the disruption this is causing. Our engineering team are currently working on a fix to resolve the issue. We will post our next update as soon as we have more information.
- resolved Jul 10, 2026, 05:05 PM UTC
The display issues within report cards have now been resolved. Customers impacted by this will need to regenerate their report cards to create a new PDF, which will appear as expected. We sincerely apologise again for the disruption this caused, and thank you for your patience while our teams worked to fix it.
Minor June 22, 2026 Arbor App Error 1d 7h School MIS
Started Jun 22, 2026, 08:34 AM UTC· resolved Jun 23, 2026, 03:52 PM UTC
- investigating Jun 22, 2026, 08:34 AM UTC
We are currently investigating an issue affecting the Arbor App that is causing some users to encounter an error when logging in. Resolving this is our top priority. In the meantime, users can successfully log in without issue via the Arbor website.
- investigating Jun 22, 2026, 09:47 AM UTC
The login issue affecting the Arbor Student App has now been resolved. Action Required for Students: To log back in successfully, students will need to update the app to the latest version via the App Store or Google Play Store. Parent App Update: We are continuing to investigate login issues affecting the Arbor Parent App as a priority. In the meantime, parents can still access their accounts without issue by logging in via the Arbor website. Thank you for your continued patience as we work to resolve the remaining issue.
- investigating Jun 23, 2026, 12:34 PM UTC
We are continuing to investigate the login issues affecting some users of the Arbor App. Our technical teams are actively working on a fix as a priority, and we hope to provide another update soon. In the meantime, users can still access their accounts without issue by logging in via the Arbor website. Thank you for your continued patience.
Minor June 22, 2026 App Login Error 1h 13m Arbor Student App
Started Jun 22, 2026, 08:34 AM UTC· resolved Jun 22, 2026, 09:47 AM UTC
- investigating Jun 22, 2026, 08:34 AM UTC
We are currently investigating an issue affecting the Arbor App that is causing some users to encounter an error when logging in. Resolving this is our top priority. In the meantime, users can successfully log in without issue via the Arbor website.
- resolved Jun 22, 2026, 09:47 AM UTC
The login issue affecting the Arbor Student App has now been resolved. Action Required for Students: To log back in successfully, students will need to update the app to the latest version via the App Store or Google Play Store.
Minor May 26, 2026 Arbor Site Login Issues 23m School MIS, MAT MIS
Started May 26, 2026, 02:31 PM UTC· resolved May 26, 2026, 02:54 PM UTC
- investigating May 26, 2026, 02:31 PM UTC
We are aware that some customers are currently unable to log in to their Arbor site today. We sincerely apologise for the disruption this is causing. Our engineering team is fully engaged and investigating this as an urgent priority. We will post our next update as soon as we have more information.
- resolved May 26, 2026, 02:54 PM UTC
The login issues affecting Arbor sites today have now been resolved, and services are operating normally. We sincerely apologise again for the disruption this caused to your day, and thank you for your patience while our teams worked to fix it.
Major May 13, 2026 Arbor Site Intermittent Unavailability and Slowness 52m School MIS, MAT MIS
Started May 13, 2026, 01:07 PM UTC· resolved May 13, 2026, 01:59 PM UTC
- investigating May 13, 2026, 01:38 PM UTC
We recognise that some customers have been experiencing an issue where they are encountering intermittent site unavailable messages on their Arbor site and system slowness. We have placed affected sites into Maintenance Mode. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- resolved May 13, 2026, 01:59 PM UTC
Our engineers have successfully implemented a fix for the intermittent site unavailability and slowness issues. All affected customers should now be able to access their Arbor sites as usual. We sincerely apologise for the disruption caused and would like to thank customers for their patience while we worked to resolve this incident.
Minor March 30, 2026 Email Import Errors 43m School MIS, MAT MIS
Started Mar 30, 2026, 07:57 AM UTC· resolved Mar 30, 2026, 08:40 AM UTC
- investigating Mar 30, 2026, 07:57 AM UTC
We’re investigating an issue with Email Imports that is currently affecting Auto Absence. Our engineers are working to restore the import service. We’re sorry for this disruption, and we’ll post the next update shortly.
- resolved Mar 30, 2026, 08:40 AM UTC
Our engineers have successfully implemented a fix for the Email Import issues. Auto Absence is now processing imports correctly; all messages created during this incident will be imported. This incident is now resolved. Thank you for your patience while we worked to get this fixed.
Minor March 17, 2026 Arbor Student App Error 1d School MIS
Started Mar 17, 2026, 10:00 AM UTC· resolved Mar 18, 2026, 10:28 AM UTC
- investigating Mar 18, 2026, 09:44 AM UTC
We are aware of an issue that some customers may be encountering with the Arbor Student App, where students are encountering an error when logging in. We are currently investigating this as a priority; in the meantime, users can log in through the Arbor website without issue.
- resolved Mar 18, 2026, 10:28 AM UTC
Our engineers have resolved the issue with the Arbor Student App not working as expected. We’re sorry for any disruption this may have caused and would like to thank customers for their patience whilst we worked on this.
Minor February 6, 2026 Arbor Site Errors 1h 23m School MIS, MAT MIS
Started Feb 06, 2026, 02:00 PM UTC· resolved Feb 06, 2026, 03:23 PM UTC
- investigating Feb 06, 2026, 02:53 PM UTC
We recognise that some customers are experiencing an issue with accessing certain areas of their Arbor site, for example, Meal Reports and School Census. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- resolved Feb 06, 2026, 03:23 PM UTC
Our engineers have deployed a fix for this issue, and customer Arbor sites are working as expected. We’re sorry for the inconvenience caused and would like to thank customers for their patience and understanding.
Minor October 22, 2025 Arbor Site Intermittent Error Messages 23m School MIS, MAT MIS
Started Oct 22, 2025, 07:22 AM UTC· resolved Oct 22, 2025, 07:45 AM UTC
- investigating Oct 22, 2025, 07:22 AM UTC
We’re aware that some customers are experiencing intermittent error messages when using Arbor this morning. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- resolved Oct 22, 2025, 07:45 AM UTC
Customers should no longer be experiencing intermittent error messages on their Arbor sites. The issue was due to an Internet Service Provider having connectivity issues, which is now stable.