Arbor Education Outage History

Arbor Education had 7 outages in the last 2 years totaling 28h 41m of downtime — averaging 0.3 incidents per month.

There were 7 Arbor Education outages since October 22, 2025 totaling 28h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.arbor-education.com

Minor May 26, 2026

Arbor Site Login Issues

Detected by Pingoru: May 26, 2026, 02:31 PM UTC
Resolved: May 26, 2026, 02:54 PM UTC
Duration: 23m

Affected: School MISMAT MIS

Timeline · 2 updates

investigating May 26, 2026, 02:31 PM UTC

We are aware that some customers are currently unable to log in to their Arbor site today. We sincerely apologise for the disruption this is causing. Our engineering team is fully engaged and investigating this as an urgent priority. We will post our next update as soon as we have more information.
resolved May 26, 2026, 02:54 PM UTC

The login issues affecting Arbor sites today have now been resolved, and services are operating normally. We sincerely apologise again for the disruption this caused to your day, and thank you for your patience while our teams worked to fix it.

Read the full incident report →

Major May 22, 2026

Arbor Site Unavailability

Detected by Pingoru: May 22, 2026, 11:25 AM UTC
Resolved: May 22, 2026, 11:54 AM UTC
Duration: 28m

Affected: School MISMAT MIS

Timeline · 3 updates

investigating May 22, 2026, 11:02 AM UTC

We are aware that customers are currently experiencing errors and are unable to log in to their Arbor site this morning. We sincerely apologise for the disruption this is causing. Our engineering team is fully engaged and investigating this as an urgent priority. We will post our next update as soon as we have more information.
investigating May 22, 2026, 11:44 AM UTC

We have identified the root cause of the login and error issues and are currently working towards a full resolution. Thank you for your continued patience. We will provide our next update as soon as the fix is fully deployed or within the next 30 minutes.
resolved May 22, 2026, 11:54 AM UTC

The login issues and errors affecting Arbor sites today have now been fully resolved, and all services are operating normally. We sincerely apologise again for the disruption this caused to your day, and thank you for your patience while our teams worked to fix it.

Read the full incident report →

Major May 13, 2026

Arbor Site Intermittent Unavailability and Slowness

Detected by Pingoru: May 13, 2026, 01:07 PM UTC
Resolved: May 13, 2026, 01:59 PM UTC
Duration: 52m

Affected: School MISMAT MIS

Timeline · 2 updates

investigating May 13, 2026, 01:38 PM UTC

We recognise that some customers have been experiencing an issue where they are encountering intermittent site unavailable messages on their Arbor site and system slowness. We have placed affected sites into Maintenance Mode. We’re very sorry for any disruption caused and are working on this as an urgent priority.
resolved May 13, 2026, 01:59 PM UTC

Our engineers have successfully implemented a fix for the intermittent site unavailability and slowness issues. All affected customers should now be able to access their Arbor sites as usual. We sincerely apologise for the disruption caused and would like to thank customers for their patience while we worked to resolve this incident.

Read the full incident report →

Minor March 30, 2026

Email Import Errors

Detected by Pingoru: Mar 30, 2026, 07:57 AM UTC
Resolved: Mar 30, 2026, 08:40 AM UTC
Duration: 43m

Affected: School MISMAT MIS

Timeline · 2 updates

investigating Mar 30, 2026, 07:57 AM UTC

We’re investigating an issue with Email Imports that is currently affecting Auto Absence. Our engineers are working to restore the import service. We’re sorry for this disruption, and we’ll post the next update shortly.
resolved Mar 30, 2026, 08:40 AM UTC

Our engineers have successfully implemented a fix for the Email Import issues. Auto Absence is now processing imports correctly; all messages created during this incident will be imported. This incident is now resolved. Thank you for your patience while we worked to get this fixed.

Read the full incident report →

Minor March 17, 2026

Arbor Student App Error

Detected by Pingoru: Mar 17, 2026, 10:00 AM UTC
Resolved: Mar 18, 2026, 10:28 AM UTC
Duration: 1d

Affected: School MIS

Timeline · 2 updates

investigating Mar 18, 2026, 09:44 AM UTC

We are aware of an issue that some customers may be encountering with the Arbor Student App, where students are encountering an error when logging in. We are currently investigating this as a priority; in the meantime, users can log in through the Arbor website without issue.
resolved Mar 18, 2026, 10:28 AM UTC

Our engineers have resolved the issue with the Arbor Student App not working as expected. We’re sorry for any disruption this may have caused and would like to thank customers for their patience whilst we worked on this.

Read the full incident report →

Minor February 6, 2026

Arbor Site Errors

Detected by Pingoru: Feb 06, 2026, 02:00 PM UTC
Resolved: Feb 06, 2026, 03:23 PM UTC
Duration: 1h 23m

Affected: School MISMAT MIS

Timeline · 2 updates

investigating Feb 06, 2026, 02:53 PM UTC

We recognise that some customers are experiencing an issue with accessing certain areas of their Arbor site, for example, Meal Reports and School Census. We’re very sorry for any disruption caused and are working on this as an urgent priority.
resolved Feb 06, 2026, 03:23 PM UTC

Our engineers have deployed a fix for this issue, and customer Arbor sites are working as expected. We’re sorry for the inconvenience caused and would like to thank customers for their patience and understanding.

Read the full incident report →

Minor October 22, 2025

Arbor Site Intermittent Error Messages

Detected by Pingoru: Oct 22, 2025, 07:22 AM UTC
Resolved: Oct 22, 2025, 07:45 AM UTC
Duration: 23m

Affected: School MISMAT MIS

Timeline · 2 updates

investigating Oct 22, 2025, 07:22 AM UTC

We’re aware that some customers are experiencing intermittent error messages when using Arbor this morning. We’re very sorry for any disruption caused and are working on this as an urgent priority.
resolved Oct 22, 2025, 07:45 AM UTC

Customers should no longer be experiencing intermittent error messages on their Arbor sites. The issue was due to an Internet Service Provider having connectivity issues, which is now stable.

Read the full incident report →