Arbor Education Outage History

There were 4 Arbor Education outages since February 6, 2026 totaling 28h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.arbor-education.com

Major April 24, 2026

Arbor Site Intermittent Unavailability and Slowness

Detected by Pingoru: Apr 24, 2026, 01:11 PM UTC
Resolved: Apr 24, 2026, 02:53 PM UTC
Duration: 1h 42m

Affected: School MISMAT MIS

Timeline · 3 updates

investigating Apr 24, 2026, 01:46 PM UTC

We recognise that some customers are experiencing an issue where they are encountering intermittent site unavailable messages on their Arbor site and system slowness. We’re very sorry for any disruption caused and are working on this as an urgent priority.
investigating Apr 24, 2026, 01:50 PM UTC

To accelerate service restoration and prevent further issues for impacted users, we are placing affected sites into Maintenance Mode. Our teams are actively working to bring all services back online and stable.
resolved Apr 24, 2026, 02:53 PM UTC

Our engineers have successfully implemented a fix for the intermittent site unavailability and slowness issues. All affected customers should now be able to access their Arbor sites as usual. We sincerely apologise for the disruption caused and would like to thank customers for their patience while we worked to resolve this incident.

Read the full incident report →

Minor March 30, 2026

Email Import Errors

Detected by Pingoru: Mar 30, 2026, 07:57 AM UTC
Resolved: Mar 30, 2026, 08:40 AM UTC
Duration: 43m

Affected: School MISMAT MIS

Timeline · 2 updates

investigating Mar 30, 2026, 07:57 AM UTC

We’re investigating an issue with Email Imports that is currently affecting Auto Absence. Our engineers are working to restore the import service. We’re sorry for this disruption, and we’ll post the next update shortly.
resolved Mar 30, 2026, 08:40 AM UTC

Our engineers have successfully implemented a fix for the Email Import issues. Auto Absence is now processing imports correctly; all messages created during this incident will be imported. This incident is now resolved. Thank you for your patience while we worked to get this fixed.

Read the full incident report →

Minor March 17, 2026

Arbor Student App Error

Detected by Pingoru: Mar 17, 2026, 10:00 AM UTC
Resolved: Mar 18, 2026, 10:28 AM UTC
Duration: 1d

Affected: School MIS

Timeline · 2 updates

investigating Mar 18, 2026, 09:44 AM UTC

We are aware of an issue that some customers may be encountering with the Arbor Student App, where students are encountering an error when logging in. We are currently investigating this as a priority; in the meantime, users can log in through the Arbor website without issue.
resolved Mar 18, 2026, 10:28 AM UTC

Our engineers have resolved the issue with the Arbor Student App not working as expected. We’re sorry for any disruption this may have caused and would like to thank customers for their patience whilst we worked on this.

Read the full incident report →

Minor February 6, 2026

Arbor Site Errors

Detected by Pingoru: Feb 06, 2026, 02:00 PM UTC
Resolved: Feb 06, 2026, 03:23 PM UTC
Duration: 1h 23m

Affected: School MISMAT MIS

Timeline · 2 updates

investigating Feb 06, 2026, 02:53 PM UTC

We recognise that some customers are experiencing an issue with accessing certain areas of their Arbor site, for example, Meal Reports and School Census. We’re very sorry for any disruption caused and are working on this as an urgent priority.
resolved Feb 06, 2026, 03:23 PM UTC

Our engineers have deployed a fix for this issue, and customer Arbor sites are working as expected. We’re sorry for the inconvenience caused and would like to thank customers for their patience and understanding.

Read the full incident report →

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