Arbor Education incident
Arbor Site Intermittent Unavailability and Slowness
Arbor Education experienced a major incident on May 13, 2026 affecting School MIS and MAT MIS, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 01:38 PM UTC
We recognise that some customers have been experiencing an issue where they are encountering intermittent site unavailable messages on their Arbor site and system slowness. We have placed affected sites into Maintenance Mode. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- resolved May 13, 2026, 01:59 PM UTC
Our engineers have successfully implemented a fix for the intermittent site unavailability and slowness issues. All affected customers should now be able to access their Arbor sites as usual. We sincerely apologise for the disruption caused and would like to thank customers for their patience while we worked to resolve this incident.