Arbor Education incident

Email Import Errors

Resolved after 43 minutes, affecting School MIS and MAT MIS, on March 30, 2026.

resolved Mar 30, 2026, 08:40 AM UTC

Our engineers have successfully implemented a fix for the Email Import issues. Auto Absence is now processing imports correctly; all messages created during this incident will be imported. This incident is now resolved. Thank you for your patience while we worked to get this fixed.

Started
Mar 30, 2026, 07:57 AM UTC
Resolved
Mar 30, 2026, 08:40 AM UTC
Duration
43m
Detected by Pingoru
Mar 30, 2026, 07:57 AM UTC

Affected components

School MISMAT MIS

Update timeline

  1. investigating Mar 30, 2026, 07:57 AM UTC

    We’re investigating an issue with Email Imports that is currently affecting Auto Absence. Our engineers are working to restore the import service. We’re sorry for this disruption, and we’ll post the next update shortly.

  2. resolved Mar 30, 2026, 08:40 AM UTC

    Our engineers have successfully implemented a fix for the Email Import issues. Auto Absence is now processing imports correctly; all messages created during this incident will be imported. This incident is now resolved. Thank you for your patience while we worked to get this fixed.

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