Resolved after 7 hours 37 minutes, affecting School MIS and MAT MIS, on September 17, 2026.
The earlier issue where a small number of schools were unable to login to Arbor is now fixed. We’re very sorry if this impacted the start to the day for any customers. A full post mortem will be completed in due course.
Affected components
Update timeline
- investigating Sep 18, 2026, 06:01 AM UTC
Some customers will be receiving a message that their site is in maintenance mode this morning. We are actively working on investigating the root cause and will post an update here shortly. We’re very sorry for the disruption this may cause to any impacted schools this morning.
- resolved Sep 18, 2026, 06:37 AM UTC
The earlier issue where a small number of schools were unable to login to Arbor is now fixed. We’re very sorry if this impacted the start to the day for any customers. A full post mortem will be completed in due course.
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