Resolved after 23 minutes, affecting School MIS and MAT MIS, on October 22, 2025.
Customers should no longer be experiencing intermittent error messages on their Arbor sites. The issue was due to an Internet Service Provider having connectivity issues, which is now stable.
Affected components
Update timeline
- investigating Oct 22, 2025, 07:22 AM UTC
We’re aware that some customers are experiencing intermittent error messages when using Arbor this morning. We’re very sorry for any disruption caused and are working on this as an urgent priority.
- resolved Oct 22, 2025, 07:45 AM UTC
Customers should no longer be experiencing intermittent error messages on their Arbor sites. The issue was due to an Internet Service Provider having connectivity issues, which is now stable.
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