Is Arbor Education down?

We’re aware that some customers are currently experiencing issues with logging into Arbor via SSO. We’re very sorry for the disruption this is causing. Our engineering team is looking into this as an urgent priority. We’ll post our next update as soon as we have more information.

Our engineers have implemented a fix for the issue with logging in via SSO. All customers should now be able to log in to their Arbor sites as expected. We will continue to monitor closely throughout the day. We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this.

We’re aware of an ongoing issue with file uploads in Arbor. Customers may receive an error message or a firewall block when trying to upload some files. We are working on a fix and will update customers here once this has been deployed. Thank you for your patience whilst we work on this. We’re very sorry for any inconvenience this may cause.

We’re continuing to work an issue impacting file uploads to Arbor. This is impacting all file uploads such as profile pictures, external report cards, CTFs, academic notes, custom report imports. It will also impact the ability to send communications with attachments. We’ll update again here when we have more information.

We’re continuing to work on a fix for the issues customers will be experiencing when trying to upload files to Arbor. We appreciate this is likely to cause disruption for some users and are very sorry. An update will be posted again here later this morning.

We continue to work on the fix to file uploads in Arbor and hope to have further information to share this afternoon. We understand this is causing ongoing challenges within schools today and are really sorry for the disruption.

We’re pleased to confirm that uploads are now working again in Arbor. More information regarding root cause will be shared in shortly.

We are aware that some users are experiencing slowness or login issues with their Arbor site today. We sincerely apologise for the disruption. Our engineering team is actively investigating this as a high priority, and we will provide our next update as soon as we have more information.

We’re continuing to investigate reports of customers encountering site slowness and login issues, and are currently working to identify a resolution. We’re very sorry for any disruption caused and are working on this as an urgent priority.

Following detailed investigation, this issue has been confirmed as isolated to 24 schools. We are contacting those affected directly to provide dedicated support. Because the wider system is unaffected, we are now closing this incident on the status page.

We recognise that some customers have been experiencing an issue where they are encountering intermittent error messages and system slowness on their Arbor site. We’re very sorry for any disruption caused and are working on this as an urgent priority.

Our engineers have implemented a fix for the error messages and site slowness seen today. All customers should now be able to access their Arbor sites as expected. We will continue to monitor performance closely throughout the day. We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this.

We’re aware of an issue with our GraphQL API, where queries for Primary Email Address are returning errors. We sincerely apologise for the disruption this is causing. Our engineering team is fully engaged and investigating this as an urgent priority. We will post our next update as soon as we have more information.

The error messages affecting GraphQL API have now been resolved. We sincerely apologise again for the disruption this caused to your day, and thank you for your patience while our teams worked on a fix.