Is Arbor Education down?

We are aware that customers are currently experiencing errors and are unable to log in to their Arbor site this morning. We sincerely apologise for the disruption this is causing. Our engineering team is fully engaged and investigating this as an urgent priority. We will post our next update as soon as we have more information.

We’re continuing to investigate ongoing reports of customers encountering site unavailability and are currently working with our cloud service provider to identify a resolution. We’re very sorry for any disruption caused and are working on this as an urgent priority.

Our engineers have implemented a fix for the site unavailability issues. All customers should now be able to access their Arbor sites, however, the initial loading of your Arbor site will take longer than usual. We sincerely apologise for the disruption caused and would like to thank customers for their continued patience.

Customers will now be able to access their Arbor sites as expected; the initial loading of Arbor will still be longer than expected for now. We will continue working to resolve the root cause and monitor performance closely throughout the day. A full retrospective of today’s incident will be carried out. We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this.

We’re aware that some customers are experiencing display issues within report cards when viewing as a PDF. We sincerely apologise for the disruption this is causing. Our engineering team are currently working on a fix to resolve the issue. We will post our next update as soon as we have more information.

The display issues within report cards have now been resolved. Customers impacted by this will need to regenerate their report cards to create a new PDF, which will appear as expected. We sincerely apologise again for the disruption this caused, and thank you for your patience while our teams worked to fix it.

We are aware that some customers on MAT sites are encountering an error message on their Arbor homepage. We sincerely apologise for the disruption this is causing. Our engineering team are currently working on a fix to resolve the issue. We will post our next update as soon as we have more information.

The error messages affecting MAT Arbor sites today have now been resolved. We sincerely apologise again for the disruption this caused to your day, and thank you for your patience while our teams worked on a fix.

We are currently investigating an issue affecting the Arbor App that is causing some users to encounter an error when logging in. Resolving this is our top priority. In the meantime, users can successfully log in without issue via the Arbor website.

The login issue affecting the Arbor Student App has now been resolved. Action Required for Students: To log back in successfully, students will need to update the app to the latest version via the App Store or Google Play Store. Parent App Update: We are continuing to investigate login issues affecting the Arbor Parent App as a priority. In the meantime, parents can still access their accounts without issue by logging in via the Arbor website. Thank you for your continued patience as we work to resolve the remaining issue.

We are continuing to investigate the login issues affecting some users of the Arbor App. Our technical teams are actively working on a fix as a priority, and we hope to provide another update soon. In the meantime, users can still access their accounts without issue by logging in via the Arbor website. Thank you for your continued patience.

We are currently investigating an issue affecting the Arbor App that is causing some users to encounter an error when logging in. Resolving this is our top priority. In the meantime, users can successfully log in without issue via the Arbor website.

The login issue affecting the Arbor Student App has now been resolved. Action Required for Students: To log back in successfully, students will need to update the app to the latest version via the App Store or Google Play Store.