Alloy Outage History
Alloy is up right nowPingoru has recorded 55 incidents for Alloy: 31 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 3 | 2 of 744 (0%) |
| June 2026 | 3 | 1 of 720 (0%) |
| July 2026 | 3 | 26 of 744 (3%) |
| August 2026 | 3 | 7 of 744 (1%) |
| September 2026 | 4 | 6 of 720 (1%) |
| October 2026 | 3 | 7 of 525 (1%) |
Incidents, newest first
Notice October 22, 2026 Security Advisory Notice: Alloy Unaffected by Reported PHP Vulnerabilities 6m Customer Dashboard
Started Oct 22, 2026, 04:28 PM UTC· resolved Oct 22, 2026, 04:34 PM UTC
- monitoring Oct 22, 2026, 04:28 PM UTC
Alloy's products and services do not use PHP or have any PHP dependencies. Alloy has proactively reviewed all systems and confirmed we are unaffected by PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619. AWS, Alloy's infrastructure provider, has also confirmed in their security bulletin 2026-143-AWS that its services are not impacted by these issues.
Minor October 9, 2026 File exports fail to download 1h 52m Customer Dashboard
Started Oct 09, 2026, 11:15 AM UTC· resolved Oct 09, 2026, 01:08 PM UTC
- investigating Oct 09, 2026, 11:15 AM UTC
File exports in Alloy Dashboard fail to download. We are currently investigating this issue.
- identified Oct 09, 2026, 11:53 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 09, 2026, 01:08 PM UTC
This incident has been resolved.
Major September 30, 2026 Investigating issue processing API messages 31m Production API
Started Sep 30, 2026, 02:03 PM UTC· resolved Sep 30, 2026, 02:34 PM UTC
- investigating Sep 30, 2026, 02:03 PM UTC
We are currently investigating this issue.
Major September 10, 2026 Socure DocV is failing to complete for multiple clients 4h 38m SDK
Started Sep 10, 2026, 07:58 PM UTC· resolved Sep 11, 2026, 12:37 AM UTC
- investigating Sep 10, 2026, 07:58 PM UTC
We are currently investigating the issue.
- resolved Sep 11, 2026, 12:37 AM UTC
The issue is currently resolved. Socure DocV is available again. RCA is upcoming.
Notice September 9, 2026 [Retroactive] Issues loading Workflows, Journeys, and Application Queues – Customer Dashboard
Started Sep 09, 2026, 03:49 PM UTC· resolved Sep 09, 2026, 03:49 PM UTC
- resolved Sep 09, 2026, 03:49 PM UTC
Between approximately 11:18 AM and 11:38 AM ET, some users experienced intermittent issues loading Workflows, Journeys, and Application Queues in the Alloy Dashboard. A fix has been rolled out and we have confirmed that the affected pages are loading normally.
Minor September 4, 2026 Degraded Export Functionality 44m
Started Sep 04, 2026, 07:10 PM UTC· resolved Sep 04, 2026, 07:54 PM UTC
- investigating Sep 04, 2026, 07:10 PM UTC
Exports functionality has experienced degraded performance throughout this week; we’re investigating the issue. We are currently investigating this issue.
- resolved Sep 04, 2026, 07:54 PM UTC
We’ve identified the issue, deployed a fix, and confirmed export processing performance has returned to normal levels.
Notice August 27, 2026 Threatmetrix integration downtime –
Started Aug 27, 2026, 04:45 PM UTC· resolved Aug 27, 2026, 04:45 PM UTC
- resolved Aug 27, 2026, 10:20 PM UTC
Between 12:45 PM and 1:20 PM ET on August 27, a third-party data provider Threatmetrix experienced a service disruption that caused intermittent connection errors on device intelligence checks. During this window, some evaluations that use impacted service completed as partial rather than returning a full provider response, and some requests saw elevated latency or connector timeouts. The provider has confirmed the underlying issue is resolved, and error rates returned to normal by 1:20 PM ET. Evaluations submitted outside this window were not affected.
Minor August 25, 2026 Degraded performance 1h 54m Production API, Customer Dashboard, Sandbox API
Started Aug 25, 2026, 06:45 PM UTC· resolved Aug 25, 2026, 08:39 PM UTC
- investigating Aug 25, 2026, 06:45 PM UTC
Our automation detected degraded performance of Dashboard, Production API and Sandbox API components. We are currently investigating this issue.
- monitoring Aug 25, 2026, 06:56 PM UTC
Performance have been restored, all components are operational.
- resolved Aug 25, 2026, 08:39 PM UTC
Issue have been fully resolved. Elevated error rates were observed on August 25th between 14:18 and 14:22 PM ET and between 14:29 and 14:35 PM ET
Major August 20, 2026 loqate down address formatter unavailable 5h 4m Customer Dashboard
Started Aug 20, 2026, 03:38 PM UTC· resolved Aug 20, 2026, 08:43 PM UTC
- identified Aug 20, 2026, 03:38 PM UTC
We've detected issues with our address formatting provider. Decisioning is continuing to operate, but raw provided address will be sent to downstream services, which may result in some false negatives. We are currently in contact with the vendor and will update as soon as we know more.
- resolved Aug 20, 2026, 08:43 PM UTC
This incident has been resolved.
Major July 21, 2026 Journeys API Errors 21h 47m Production API
Started Jul 21, 2026, 05:56 PM UTC· resolved Jul 22, 2026, 03:44 PM UTC
- investigating Jul 21, 2026, 05:56 PM UTC
Some customers are experiencing elevated error rates for our Journeys API. We are investigating the impact now, and working on remediation.
- investigating Jul 21, 2026, 06:24 PM UTC
We have pushed a fixed which has resolved majority of the issues, we are currently monitoring
- investigating Jul 21, 2026, 06:36 PM UTC
The issue has now been resolved, and our team is still currently monitoring. We've also confirmed that this case impacted our dashboard, and that related impact has been addressed as well.
- investigating Jul 21, 2026, 06:52 PM UTC
Live traffic has been fully restored and the underlying issue has been resolved. We are continuing to address residual latency affecting dashboard indexing for requests submitted during the incident period, and the team is actively working toward full recovery.
- resolved Jul 22, 2026, 03:44 PM UTC
The issue affecting the Journeys API has been fully resolved, and service has returned to normal. We have completed monitoring and confirmed that related dashboard functionality has also recovered as of July 21, 2026 at 5:11 PM ET. Thank you for your patience while we worked to restore service.
Major July 17, 2026 Login Issues and Application Queues Not Displaying 8m Customer Dashboard
Started Jul 17, 2026, 02:42 PM UTC· resolved Jul 17, 2026, 02:51 PM UTC
- investigating Jul 17, 2026, 02:42 PM UTC
We are currently investigating reports of login issues and Application Queues not displaying for some customers. Our team is actively working to identify the cause and will provide another update as soon as more information is available.
- resolved Jul 17, 2026, 02:51 PM UTC
We have confirmed that login functionality and Application Queues have returned to normal operation, and no further impact is being observed. Thank you for your patience while we worked to resolve this issue.
Minor July 14, 2026 Integration Downtime: LexisNexis 3h 37m Third Party Data Integrations
Started Jul 14, 2026, 03:31 PM UTC· resolved Jul 14, 2026, 07:09 PM UTC
- investigating Jul 14, 2026, 03:31 PM UTC
Our monitoring has detected elevated failures for LexisNexis services, and our engineering team is actively investigating. We will provide an update as soon as more information is available.
- identified Jul 14, 2026, 03:53 PM UTC
We have confirmed that the elevated error rates are due to an outage affecting LexisNexis services. The following services are currently confirmed to be impacted: InstantID WorldCompliance RiskView LexisNexis Fraud Intelligence 2 Accurint InstantIDQA EnhancedPersonSearch We have contacted LexisNexis and are awaiting an update on their estimated timeline for service restoration. We will continue to monitor the situation and provide updates as we receive additional information.
- monitoring Jul 14, 2026, 04:31 PM UTC
We are seeing error rates decrease across the impacted LexisNexis services. Additionally, the LexisNexis status page, which was previously inaccessible during the incident, is now available again - https://status.lexisnexisrisk.com/. We will continue to closely monitor performance and will provide another update once we have confirmed that error rates have fully returned to normal.
- monitoring Jul 14, 2026, 05:07 PM UTC
We are continuing to see recovery across the impacted LexisNexis services, with most services now operating normally. We are still observing elevated error rates for RiskView and InstantVerify International and are continuing to monitor those services closely. We will provide another update once we have confirmed that all services have fully recovered.
- resolved Jul 14, 2026, 07:09 PM UTC
We have seen recovery across the impacted LexisNexis services and error rates has returned to expected levels. This incident is now considered resolved. We will continue to work with the LexisNexis team to obtain a Root Cause Analysis (RCA). If you would like to receive a copy of the RCA when it becomes available, please contact [email protected].
Critical June 18, 2026 API Downtime 24m Customer Dashboard
Started Jun 18, 2026, 06:03 PM UTC· resolved Jun 18, 2026, 06:27 PM UTC
- investigating Jun 18, 2026, 06:03 PM UTC
Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.
- investigating Jun 18, 2026, 06:15 PM UTC
We are currently investigating a spike in 500 errors affecting dashboard loading for some users . Our team is actively working to identify the root cause and mitigate the issue. We also observed a brief increase in API errors during this period, but API performance is now operating as expected.
- monitoring Jun 18, 2026, 06:19 PM UTC
We are seeing recovery in dashboard performance with error rates returning toward normal levels. We are closely monitoring the platform to ensure stability is fully restored.
- resolved Jun 18, 2026, 06:27 PM UTC
After further montioring, we have not observed any new errors. All systems are operating normally.
Notice May 8, 2026 [Retroactive] Homepage Dashboard Not Loading –
Started May 08, 2026, 01:00 PM UTC· resolved May 08, 2026, 01:00 PM UTC
- resolved May 08, 2026, 04:12 PM UTC
Starting at 9:17 AM ET, the homepage analytics dashboards were not loading as expected. All other dashboard pages and services remained fully operational. As of 11:47 AM ET, the system has recovered and is fully operational.
Major May 8, 2026 Latency and intermittent API unavailaiblity 34m Production API, Customer Dashboard
Started May 08, 2026, 03:23 AM UTC· resolved May 08, 2026, 03:57 AM UTC
- investigating May 08, 2026, 03:23 AM UTC
We're currently investigating a period of latency and intermittent API unavailability that occurred between 11 and 11:15 ET.
- resolved May 08, 2026, 03:57 AM UTC
We believe the cause of the latency is resolved.
Minor April 23, 2026 Test Suite endpoints experiencing an increase in errors 1h 7m Customer Dashboard
Started Apr 23, 2026, 02:25 PM UTC· resolved Apr 23, 2026, 03:33 PM UTC
- investigating Apr 23, 2026, 02:25 PM UTC
Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.
- investigating Apr 23, 2026, 02:39 PM UTC
The impact is limited to a subset of test suite endpoints used by the dashboard, our production apis were not impacted.
- resolved Apr 23, 2026, 03:33 PM UTC
The issue has been resolved.
Notice March 5, 2026 SDK Initialization Issue Affecting Some SDK Plugins –
Started Mar 05, 2026, 04:00 PM UTC· resolved Mar 05, 2026, 04:00 PM UTC
- resolved Mar 05, 2026, 05:50 PM UTC
We recently identified and resolved an issue affecting some plugins initialized through the Alloy SDK. For a subset of SDK Plugins, applications initializing the SDK may have experienced unexpected behavior, which could present as UI instability or premature close events. We mitigated the issue by rolling back a recent SDK change. Following the rollback, normal plugin behavior was restored. If you continue to experience any issues, please contact Alloy Support.
Notice March 5, 2026 [Retroactive] Elevated JQ Evaluation Memory Errors –
Started Mar 05, 2026, 04:00 AM UTC· resolved Mar 05, 2026, 04:00 AM UTC
- resolved Mar 09, 2026, 03:24 PM UTC
Between March 4 at 11:00 PM ET and March 5 at 10:07 AM ET, we experienced an elevated rate of memory-related errors impacting evaluations running through JQ input attributes. As a result, some evaluations returned a null value for the input attribute instead of the correct value, potentially interrupting decisioning in the Workflow. Impacted applications would need to be re-run. Only workflows using input attributes with JQ were impacted; other Workflow logic was not impacted. The issue has been identified and resolved, and all systems are now operating normally.
Minor February 19, 2026 Webhook Processing Delays 4h 14m Webhooks
Started Feb 19, 2026, 08:49 PM UTC· resolved Feb 20, 2026, 01:03 AM UTC
- identified Feb 19, 2026, 08:49 PM UTC
We are currently experiencing delays in realtime webhook processing. The root cause has been identified and we are applying mitigation measures. We are now monitoring recovery as the processing queue returns to normal levels. Webhook events continue to be accepted; however, processing and delivery responses may be delayed until the existing backlog has been fully cleared.
- monitoring Feb 19, 2026, 11:03 PM UTC
Realtime webhook processing has been fully restored. All new webhook events are now completing in realtime as expected. During the incident, webhook events generated between 2:24 PM - 4:38 PM ET and 5:42 - 5:45 ET were not successfully processed and were permanently lost. Webhooks generated outside of this time window were not impacted. This issue affects applications that are stuck at a Journey step dependent on an Alloy webhook response to proceed (for example, action nodes), as well as applications that completed with a Manual Review outcome but are not reflecting back in core after review. Applications submitted during the affected window that are currently blocked due to a missing webhook dependency will need to be replayed. We recommend resubmitting those applications via API. Re-running an application will leverage cached data by default and will not trigger new calls to external data vendors. A thorough postmortem will be completed a Root Cause Analysis (RCA) can be shared with customers - please email [email protected] if you would like to receive the RCA. We are also investing in further improvements to the reliability and resiliency of our webhook queueing mechanism in the future to prevent event loss in the future.
- resolved Feb 20, 2026, 01:03 AM UTC
Realtime webhook processing has been fully restored, and has maintained stability after monitoring. All new webhook events are now completing in realtime as expected. To further strengthen system stability, the engineering team has deployed an additional mitigation to prevent webhook queue backlogging under similar spike conditions. A thorough postmortem will be completed a Root Cause Analysis (RCA) can be shared with customers - please email [email protected] if you would like to receive the RCA. We are also investing in further improvements to the reliability and resiliency of our webhook queueing mechanism in the future to prevent event loss in the future. Please note, action is required to ensure applications process: During the incident, webhook events generated between 2:24 PM - 4:38 PM ET and 5:42 - 5:45 ET were not successfully processed and were permanently lost. Webhooks generated outside of this time window were not impacted. This issue affects applications that are stuck at a Journey step dependent on an Alloy webhook response to proceed (for example, action nodes), as well as applications that completed with a Manual Review outcome but are not reflecting back in core after review. Applications submitted during the affected window that are currently blocked due to a missing webhook dependency will need to be replayed. We recommend resubmitting those applications via API. Re-running an application will leverage cached data by default and will not trigger new calls to external data vendors.
Minor February 17, 2026 Increased Response Times for Dashboard and API 11m Production API, Customer Dashboard
Started Feb 17, 2026, 09:03 PM UTC· resolved Feb 17, 2026, 09:14 PM UTC
- investigating Feb 17, 2026, 09:03 PM UTC
We are currently investigating reports of elevated response times that affect both the Alloy Dashboard and API. Some customers may experience slower load times for the dashboard and longer response times for the API. Our engineering team is actively investigating.
- resolved Feb 17, 2026, 09:14 PM UTC
The root cause has been identified. Response times for the Dashboard and API have returned to normal levels since 3:46 PM ET.
Notice February 2, 2026 [Retroactive] Errors When Saving New Workflow Versions – Customer Dashboard
Started Feb 02, 2026, 05:27 PM UTC· resolved Feb 02, 2026, 05:27 PM UTC
- resolved Feb 02, 2026, 05:27 PM UTC
Between 11:20 AM and 12:04 PM ET, some workflows returned a 500 error when attempting to save a new version. Existing workflow versions and decisioning on existing workflow versions were not impacted. Once the root cause was identified as a previous code change, the issue was resolved at 12:04 PM ET when the affected change was rolled back, and all functionality related to workflow version saving was fully restored.
Minor January 8, 2026 Some Analytics and Detail Pages Not Loading Data 2h 47m Customer Dashboard
Started Jan 08, 2026, 06:43 PM UTC· resolved Jan 08, 2026, 09:30 PM UTC
- investigating Jan 08, 2026, 06:43 PM UTC
We are currently investigating an issue where Journey Analytics pages, Investigation detail pages, Fraud Attack Radar, and some Evaluation detail pages may not be loading data as expected. The issue is intermittent, and not all pages are impacted. Decisioning is not impacted. Journey Applications and Evaluations are completing successfully.
- investigating Jan 08, 2026, 07:22 PM UTC
Our team continues to investigate the issue. At this time, there is no new information to share, but we are actively working to identify the root cause and will share updates as soon as possible.
- investigating Jan 08, 2026, 08:39 PM UTC
We are still investigating this issue and will provide another update as soon as more information is available.
- resolved Jan 08, 2026, 10:40 PM UTC
A fix has been implemented and all systems are operational.
Minor December 3, 2025 Integration Downtime: OpenCorporates 4h 14m Third Party Data Integrations
Started Dec 03, 2025, 06:37 PM UTC· resolved Dec 03, 2025, 10:51 PM UTC
- investigating Dec 03, 2025, 06:37 PM UTC
Our monitoring has detected that calls to the OpenCorporates data integration are failing since Dec 2nd 4:52 PM ET. Requests are returning a 403 “Rate limit exceeded” error. We’re currently investigating and working with urgency with the OpenCorporates team to troubleshoot.
- resolved Dec 03, 2025, 10:51 PM UTC
The OpenCorporates team has assisted in resolving the issue, and the OpenCorporates data service is now fully operational. Any applications that previously failed due to this incident can now be re-run.
Notice November 18, 2025 CloudFlare incident causing increased errors for data services 1h 30m Production API
Started Nov 18, 2025, 01:37 PM UTC· resolved Nov 18, 2025, 03:08 PM UTC
- investigating Nov 18, 2025, 01:37 PM UTC
A widespread Cloudflare outage is impacting multiple services, including Iovation and Middesk. We are monitoring the situation and investigating possible mitigation.
- investigating Nov 18, 2025, 01:52 PM UTC
Our monitoring has detected that the services Middesk, Iovation, Iovation Registration, and Zenwork Compliancely TIN Match are seeing full downtime due to a CloudFlare outage. We have reached out to the services for more information, and we are awaiting resolution from CloudFlare. We will periodically update the status page as we learn more. More information about the CloudFlare outage can be found here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- resolved Nov 18, 2025, 03:08 PM UTC
Alloy is observing error rates have decreased across all impacted services as of 9:36 AM ET. CloudFlare has confirmed a fix has been implemented as of 9:42 AM ET. More information about the CloudFlare outage can be found here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Minor November 3, 2025 Integration Downtime: Experian 13m Production API
Started Nov 03, 2025, 05:06 PM UTC· resolved Nov 03, 2025, 05:20 PM UTC
- investigating Nov 03, 2025, 05:06 PM UTC
Our monitoring has detected that calls to Experian are failing
- resolved Nov 03, 2025, 06:44 PM UTC
Our monitoring confirms that processing has returned to normal. We have not observed any further errors since 12:20 PM ET. Any applications that failed during this period can now be re-run successfully.