Alloy incident

Socure DocV is failing to complete for multiple clients

Major Resolved View vendor source →

Alloy experienced a major incident on September 10, 2026 affecting SDK, lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 07:58 PM UTC
Resolved
Sep 11, 2026, 12:37 AM UTC
Duration
4h 38m
Detected by Pingoru
Sep 10, 2026, 07:58 PM UTC

Affected components

SDK

Update timeline

  1. investigating Sep 10, 2026, 07:58 PM UTC

    We are currently investigating the issue.

  2. resolved Sep 11, 2026, 12:37 AM UTC

    The issue is currently resolved. Socure DocV is available again. RCA is upcoming.