Alloy experienced a minor incident on January 8, 2026 affecting Customer Dashboard, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2026, 06:43 PM UTC
We are currently investigating an issue where Journey Analytics pages, Investigation detail pages, Fraud Attack Radar, and some Evaluation detail pages may not be loading data as expected. The issue is intermittent, and not all pages are impacted. Decisioning is not impacted. Journey Applications and Evaluations are completing successfully.
- investigating Jan 08, 2026, 07:22 PM UTC
Our team continues to investigate the issue. At this time, there is no new information to share, but we are actively working to identify the root cause and will share updates as soon as possible.
- investigating Jan 08, 2026, 08:39 PM UTC
We are still investigating this issue and will provide another update as soon as more information is available.
- resolved Jan 08, 2026, 10:40 PM UTC
A fix has been implemented and all systems are operational.