Alloy experienced a major incident on August 20, 2026 affecting Customer Dashboard, lasting 5h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Dashboard
Update timeline
- identified Aug 20, 2026, 03:38 PM UTC
We've detected issues with our address formatting provider. Decisioning is continuing to operate, but raw provided address will be sent to downstream services, which may result in some false negatives. We are currently in contact with the vendor and will update as soon as we know more.
- resolved Aug 20, 2026, 08:43 PM UTC
This incident has been resolved.