Alloy Outage History

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Alloy had 31 outages in the last 2 years totaling 153h 30m of downtime — averaging 1.3 incidents per month.

There were 31 Alloy outages since June 9, 2025 totaling 153h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alloy.com

Minor July 24, 2025

Applications Failing to Load with "Something Went Wrong" Error

Detected by Pingoru
Jul 24, 2025, 02:25 PM UTC
Resolved
Jul 24, 2025, 04:32 PM UTC
Duration
2h 7m
Affected: Customer Dashboard
Timeline · 2 updates
  1. monitoring Jul 24, 2025, 02:25 PM UTC

    We’ve identified an issue causing some applications to fail to load with a ‘Something Went Wrong’ error. A fix has been deployed, and our engineering team is actively monitoring to ensure stability.

  2. resolved Jul 24, 2025, 04:32 PM UTC

    The issue that caused some applications to fail to load and display a “Something Went Wrong” error has been fully resolved. Thank you for your patience during our investigation.

Read the full incident report →

Minor July 18, 2025

Fraud Attack Radar Delay

Detected by Pingoru
Jul 18, 2025, 08:24 PM UTC
Resolved
Jul 24, 2025, 10:34 PM UTC
Duration
6d 2h
Affected: Customer Dashboard
Timeline · 2 updates
  1. identified Jul 18, 2025, 08:24 PM UTC

    We’re currently experiencing a degraded performance for Fraud Attack Radar due to an upstream issue with our cloud provider. While fraud detection remains operational, some clients may experience a delay in alerts. Normal operations will be restored by end of day on July 28, 2025. Thank you for your understanding as we work to resolve this issue.

  2. resolved Jul 24, 2025, 10:34 PM UTC

    The incident is now resolved, thank you for your patience.

Read the full incident report →

Major July 3, 2025

West Coast Agents Reporting They Can't Access the Dashboard – AWS CORS Issue

Detected by Pingoru
Jul 03, 2025, 05:12 PM UTC
Resolved
Jul 03, 2025, 05:39 PM UTC
Duration
26m
Affected: Customer Dashboard
Timeline · 2 updates
  1. investigating Jul 03, 2025, 05:12 PM UTC

    We’re currently investigating reports from some customers in the west coast regions experiencing blank page loads due to CORS-related errors. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

  2. resolved Jul 03, 2025, 05:39 PM UTC

    A fix has been released, and we’ve received confirmation from affected users that the issue is resolved. We’ll continue to monitor to ensure stability.

Read the full incident report →

Major June 16, 2025

[Investigating] Delays in Application Queue Updates and Missing Evaluations

Detected by Pingoru
Jun 16, 2025, 10:49 PM UTC
Resolved
Jun 17, 2025, 02:30 AM UTC
Duration
3h 40m
Affected: Production APICustomer Dashboard
Timeline · 4 updates
  1. investigating Jun 16, 2025, 10:50 PM UTC

    We are currently investigating an issue where some applications remain in the review queue after being actioned and rerun evaluations are not appearing on the Evaluations page. Additionally, we are aware of a potential disruption where some customers are not seeing new evaluation records since approximately 4:40 PM CST. Our engineering team is actively investigating and we will provide updates as soon as more information becomes available.

  2. identified Jun 17, 2025, 01:00 AM UTC

    Entities, Evaluations, Journey Applications, and Investigations that were created or updated since 5:45PM ET won't have up-to-date results when searched for in the dashboard. We have a fix in the works—verifying that it'll resolve the issue.

  3. monitoring Jun 17, 2025, 02:03 AM UTC

    System is now recovering. We anticipate return to normal in 30min.

  4. resolved Jun 17, 2025, 02:30 AM UTC

    The system has recovered.

Read the full incident report →

Minor June 11, 2025

Degraded Dashboard Performance

Detected by Pingoru
Jun 11, 2025, 06:37 PM UTC
Resolved
Jun 11, 2025, 07:09 PM UTC
Duration
32m
Affected: Customer Dashboard
Timeline · 4 updates
  1. investigating Jun 11, 2025, 07:02 PM UTC

    We have received reports of performance degradation with the Alloy dashboard. We are investigating this as a matter of priority.

  2. investigating Jun 11, 2025, 07:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 11, 2025, 07:33 PM UTC

    We have identified and resolved the issue. Dashboard analytics page is operational.

  4. resolved Jun 11, 2025, 07:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2025

Degraded SDK performance

Detected by Pingoru
Jun 09, 2025, 01:00 PM UTC
Resolved
Jun 09, 2025, 01:34 PM UTC
Duration
33m
Affected: SDK
Timeline · 3 updates
  1. identified Jun 09, 2025, 01:15 PM UTC

    We have received reports of degradation with the Alloy SDK Veriff plugin. We are currently working on a fix.

  2. identified Jun 09, 2025, 01:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jun 09, 2025, 01:34 PM UTC

    Incident has been resolved.

Read the full incident report →