AdvancedMD incident
Credit Card on File Not Displaying When Collecting Copays
Ongoing since 03:41 PM UTC, affecting Patient Portal and Practice Management (PM) and 1 more.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Nov 06, 2026, 03:41 PM UTC
We are investigating an issue where some users are not seeing a credit card on file when collecting a copay from the Scheduler. Cards on file are still saved and are not affected. Workaround: Collect the payment through Payment Entry on the patient tab in the PM. Open the Payment Entry window, go to the patient tab, search for and open the patient, and select the card on file as the payment source. We will provide an update as soon as more information is available.
- identified Nov 06, 2026, 04:55 PM UTC
The issue has been identified and a fix is being implemented.
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