Adobe Experience Cloud Outage History

Started Oct 13, 2026, 10:16 PM UTC· resolved Oct 13, 2026, 10:50 PM UTC

1. monitoring Oct 13, 2026, 10:16 PM UTC

   Our monitoring systems have alerted to a potential issue.

2. resolved Oct 13, 2026, 10:50 PM UTC

   We’ve reduced the severity level of this issue and will no longer be publishing updates.

Read the full incident report →

Started Oct 10, 2026, 08:32 PM UTC· resolved Oct 10, 2026, 08:56 PM UTC

1. monitoring Oct 10, 2026, 08:32 PM UTC

   We’re investigating a performance issue.

2. resolved Oct 10, 2026, 08:56 PM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

3. resolved Oct 10, 2026, 08:56 PM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Oct 09, 2026, 11:21 PM UTC· resolved Oct 09, 2026, 11:21 PM UTC

1. monitoring Oct 09, 2026, 11:32 PM UTC

   We’re investigating an availability issue.

2. resolved Oct 09, 2026, 11:49 PM UTC

   The previously indicated issue has been determined to be non-impactful and has been closed.

Read the full incident report →

Started Oct 07, 2026, 08:30 AM UTC· resolved Oct 07, 2026, 02:41 PM UTC

1. monitoring Oct 07, 2026, 11:42 AM UTC

   We’re investigating a performance issue.

2. monitoring Oct 07, 2026, 11:55 AM UTC

   A subset of Adobe customers using DX Agent Composer globally may experience delays or failures when creating new knowledge sources. URL ingestion requests may remain in progress and not complete successfully, which could delay the availability of newly added content. Existing knowledge sources remain functional. We are actively investigating this issue and will provide updates within one hour or sooner if additional information becomes available. If you have any questions, please contact Adobe Experience Platform Support through the Support Portal in Admin Console or Experience League.

3. monitoring Oct 07, 2026, 12:55 PM UTC

   A subset of Adobe Experience Platform Agent Composer customers globally may be experiencing a service degradation.What has changed: The Adobe Engineering team has identified the affected service area and continues to actively investigate the issue.Customer impact: Customers may experience delays or failures when creating new knowledge sources. Newly submitted content may take longer than expected to become available. Existing knowledge sources remain functional.We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Experience Platform Support via the Support Portal in Admin Console or Experience League.

4. monitoring Oct 07, 2026, 01:53 PM UTC

   A subset of Adobe Experience Platform Agent Composer customers globally may be experiencing a service degradation.What has changed: The Adobe Engineering team has engaged the necessary resources and is working to determine a path to mitigation.Customer impact: Customers may experience delays or failures when creating new knowledge sources. Newly submitted content may take longer than expected to become available. Existing knowledge sources remain functional.We will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Experience Platform Support via the Support Portal in Admin Console or Experience League.

5. monitoring Oct 07, 2026, 02:39 PM UTC

   We’re investigating a performance issue.

6. resolved Oct 07, 2026, 02:41 PM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Oct 06, 2026, 11:00 PM UTC· resolved Oct 07, 2026, 12:30 AM UTC

1. resolved Oct 07, 2026, 06:47 PM UTC

   We’ve resolved the availability issue.

Read the full incident report →

Started Oct 06, 2026, 09:10 AM UTC· resolved Oct 06, 2026, 01:39 PM UTC

1. monitoring Oct 06, 2026, 12:38 PM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Oct 06, 2026, 12:42 PM UTC

   We’ve reduced the severity level of this issue and will no longer be publishing updates.

3. monitoring Oct 06, 2026, 01:09 PM UTC

   We’re investigating a performance issue.

4. monitoring Oct 06, 2026, 01:11 PM UTC

   We’ve changed the impact start date for the performance issue.

5. resolved Oct 06, 2026, 02:05 PM UTC

   Adobe Experience Manager Cloud as a Cloud Service (AEMaaCS) customers in the APAC region may be unable to replicate their data to the publisher, impacting their ability to run campaigns. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEMaaCS Support via the Admin Console or Experience League.

6. resolved Oct 06, 2026, 02:05 PM UTC

   We’ve resolved the performance issue.

7. resolved Oct 06, 2026, 02:07 PM UTC

   Adobe Experience Manager Cloud as a Cloud Service (AEMaaCS) customers in the APAC region may have experienced a service degradation. What has changed: This issue has been resolved, and all systems are fully operational. Customer Impact: A subset of customers in the APAC region may have been unable to replicate their data to the publisher, which impacted their ability to run campaigns.If you are still experiencing symptoms, please contact AEMaaCS Support via the Admin Console or Experience League.  The information on this page reflects our understanding of the incident and impact at the time of the update.

8. resolved Oct 19, 2026, 04:39 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Oct 06, 2026, 06:55 AM UTC· resolved Oct 06, 2026, 07:15 AM UTC

1. monitoring Oct 06, 2026, 07:13 AM UTC

   We’re investigating an availability issue.

2. resolved Oct 06, 2026, 07:32 AM UTC

   A subset of Adobe Experience Manager customers globally may be experiencing issues accessing the service and may encounter error responses when attempting to use the platform. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Experience Manager Support via the Support Portal in Admin Console or Experience League.

3. resolved Oct 06, 2026, 07:32 AM UTC

   We’ve resolved the availability issue.

4. resolved Oct 06, 2026, 07:34 AM UTC

   We’ve changed the impact start date for the availability issue.

5. resolved Oct 06, 2026, 07:35 AM UTC

   A subset of Adobe Experience Manager customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. Service access has been restored, and Adobe continues to monitor the environment to help ensure ongoing stability.Customer impact: During the impacted timeframe, customers may have experienced issues accessing Adobe Experience Manager and may have encountered errors when attempting to use the service.If you are still experiencing symptoms, please contact Adobe Experience Manager Support via the Support Portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

6. resolved Oct 13, 2026, 03:02 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Oct 04, 2026, 09:56 PM UTC· resolved Oct 05, 2026, 12:30 AM UTC

1. monitoring Oct 05, 2026, 01:05 AM UTC

   We’re investigating a performance issue.

2. monitoring Oct 05, 2026, 01:24 AM UTC

   We've changed the Services impacted for the performance issue.

3. monitoring Oct 05, 2026, 01:28 AM UTC

   A subset of Adobe Marketo Engage customers hosted globally may experience intermittent errors when accessing Marketo Marketing Activities, Design Studio, Database, and Analytics. We are actively investigating this issue and will provide updates within one hour, or sooner if additional information becomes available. If you have any questions, please contact Marketo Support via the Support Portal in Admin Console or Experience League.

4. monitoring Oct 05, 2026, 01:45 AM UTC

   A subset of Adobe Adobe Marketo Engage customers hosted globally may have experienced a service degradation.Resolution Summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team identified the issue as related to a recent service change that affected service functionality. The impacted change was rolled back, restoring expected service operation and system stability. Following this remediation, service performance returned to expected levels.Customer impact: Customers may have experienced intermittent login issues, degraded application performance, navigation errors, and intermittent failures when accessing certain Marketo functionality during the impact period.If you are still experiencing symptoms, please contact Adobe Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

5. monitoring Oct 05, 2026, 01:50 AM UTC

   A subset of Adobe Marketo Engage customers hosted globally may have experienced a service degradation.Resolution Summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team identified the issue as related to a recent service change that affected service functionality. The impacted change was rolled back, restoring expected service operation and system stability. Following this remediation, service performance returned to expected levels.Customer impact: Customers may have experienced intermittent login issues, degraded application performance, navigation errors, and intermittent failures when accessing certain Marketo functionality during the impact period.If you are still experiencing symptoms, please contact Adobe Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

6. resolved Oct 05, 2026, 02:05 AM UTC

   We’ve resolved the performance issue.

7. resolved Oct 05, 2026, 02:34 AM UTC

   We’ve changed the severity level from minor to major for the availability issue.

8. resolved Oct 12, 2026, 06:07 PM UTC

   We’ve resolved the availability issue.

9. resolved Oct 12, 2026, 06:11 PM UTC

   We’ve changed the impact start date for the availability issue.

10. resolved Oct 12, 2026, 06:11 PM UTC

    We’ve changed the impact start date for the availability issue.

11. resolved Oct 12, 2026, 09:13 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Oct 02, 2026, 08:14 PM UTC· resolved Oct 04, 2026, 04:08 AM UTC

1. monitoring Oct 03, 2026, 03:04 PM UTC

   We’re investigating a performance issue.

2. monitoring Oct 03, 2026, 03:04 PM UTC

   We’re investigating a performance issue.

3. resolved Oct 04, 2026, 04:39 AM UTC

   We’ve resolved the performance issue.

4. resolved Oct 15, 2026, 02:38 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Sep 30, 2026, 07:10 PM UTC· resolved Sep 30, 2026, 08:15 PM UTC

1. monitoring Sep 30, 2026, 07:10 PM UTC

   Our monitoring systems have alerted to a potential issue.

2. resolved Sep 30, 2026, 08:15 PM UTC

   The previously indicated issue has been determined to be non-impactful and has been closed.

Read the full incident report →

Started Sep 30, 2026, 01:05 AM UTC· resolved Sep 30, 2026, 03:10 AM UTC

1. monitoring Sep 30, 2026, 01:43 AM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Sep 30, 2026, 02:00 AM UTC

   We’ve reduced the severity level of this issue and will no longer be publishing updates.

3. monitoring Sep 30, 2026, 02:30 AM UTC

   We’re investigating a performance issue.

4. monitoring Sep 30, 2026, 02:41 AM UTC

   A subset of Adobe Journey Optimizer customers may be experiencing delays in journey processing or execution. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console.

5. monitoring Sep 30, 2026, 03:26 AM UTC

   We've changed the Services impacted for the performance issue.

6. monitoring Sep 30, 2026, 03:26 AM UTC

   A subset of Adobe Journey Optimizer customers in the Americas region may have experienced service degradation.Resolution Summary: The Adobe engineering team identified and addressed a service issue that was causing delays in event processing and journey execution. Following corrective actions, services were successfully restored, processing resumed as expected, and additional monitoring confirmed service stability. All affected services are now operating normally.Customer impact: A subset of Adobe Journey Optimizer customers in the Americas region may have experienced delays in journey processing or execution.If you are still experiencing symptoms, please contact Adobe Journey Optimizer Support via the Support portal in Admin Console for further assistance.

7. resolved Sep 30, 2026, 03:35 AM UTC

   We’ve resolved the performance issue.

8. resolved Sep 30, 2026, 03:35 AM UTC

   We’ve resolved the performance issue.

9. resolved Sep 30, 2026, 04:42 PM UTC

   We’ve changed the severity level from minor to major for the availability issue.

10. resolved Oct 02, 2026, 08:57 PM UTC

    We’ve changed the impact end date for the availability issue.

11. resolved Oct 08, 2026, 03:38 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Sep 29, 2026, 06:21 AM UTC· resolved Sep 29, 2026, 09:11 AM UTC

1. monitoring Sep 29, 2026, 06:24 AM UTC

   We’re investigating an availability issue.

2. monitoring Sep 29, 2026, 06:50 AM UTC

   A subset of Adobe Workfront customers globally may experience issues with document management and proofing functionality, including the inability to create or access proofs within Workfront projects. We are actively investigating this issue and will provide updates within one hour or sooner if additional information becomes available. If you have any questions, please contact Adobe Workfront Support via the Support Portal in Admin Console.

3. monitoring Sep 29, 2026, 07:54 AM UTC

   A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: Remediation efforts have been implemented to restore affected functionality, and validation activities are ongoing. Efforts continue to address remaining customer-specific issues and confirm expected service operation.Customer impact: Customers may be unable to create or access proofs within Workfront projects and may experience unexpected behaviour when working with documents, projects, or portfolios.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support via the Support Portal in Admin Console.

4. monitoring Sep 29, 2026, 09:00 AM UTC

   A subset of Adobe Workfront customers globally may be experiencing service disruption.What has changed: The Adobe engineering team has restored the primary functionality affected and continues to address a limited number of customer-specific impacts. Validation efforts are ongoing to confirm proofing functionality and document workflows are operating as expected for affected customers.Customer impact: Customers may be unable to create or access proofs within Workfront projects and may experience unexpected behavior when working with documents, projects, or portfolios.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support via the Support Portal in Admin Console.

5. resolved Sep 29, 2026, 09:16 AM UTC

   We’ve resolved the availability issue.

6. resolved Sep 29, 2026, 09:29 AM UTC

   A subset of Adobe Workfront customers globally may be experiencing service disruption.Resolution Summary: The Adobe engineering team restored affected functionality and validated recovery across impacted customer environments. Proofing functionality and document workflows have returned to operation for affected customers. Actions were completed to address customer-specific impacts identified during the incident, and service recovery was verified across affected customer environments.Customer Impact: Customers globally may have experienced issues accessing proofing functionality and encountered unexpected document experience within Workfront projects.If you are still experiencing symptoms, please contact Adobe Workfront Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

7. resolved Oct 06, 2026, 09:20 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Sep 27, 2026, 12:25 AM UTC· resolved Sep 27, 2026, 03:21 AM UTC

1. resolved Oct 20, 2026, 03:59 PM UTC

   We’ve resolved the availability issue.

2. resolved Oct 20, 2026, 04:37 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Sep 25, 2026, 04:00 PM UTC· resolved Sep 28, 2026, 01:29 PM UTC

1. monitoring Sep 28, 2026, 12:09 PM UTC

   We’re investigating a performance issue.

2. monitoring Sep 28, 2026, 12:14 PM UTC

   We’ve changed the impact start date for the performance issue.

3. monitoring Sep 28, 2026, 12:19 PM UTC

   A subset of GenStudio customers globally may be experiencing issues generating images. We are actively investigating this issue and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact GenStudio Support via the Support Portal in Admin Console.

4. monitoring Sep 28, 2026, 01:02 PM UTC

   A subset of GenStudio customers globally may be experiencing a service degradation.What has changed: The Adobe Engineering team continue to actively investigate the issue and have engaged with the technical resources to assess mitigation options and implement corrective actions. Investigation and recovery efforts remain ongoing as teams work to restore expected functionality.Customer impact: Customers globally may experience issues generating images.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact GenStudio Support via the Support Portal in Admin Console.

5. resolved Sep 28, 2026, 01:29 PM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Sep 24, 2026, 10:00 AM UTC· resolved Sep 24, 2026, 07:33 PM UTC

1. monitoring Sep 24, 2026, 06:07 PM UTC

   We’re investigating a performance issue.

2. resolved Sep 24, 2026, 07:33 PM UTC

   We’ve resolved the performance issue.

3. resolved Oct 02, 2026, 05:57 PM UTC

   We’ve resolved the performance issue.

4. resolved Oct 05, 2026, 02:47 PM UTC

   The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Sep 24, 2026, 09:00 AM UTC· resolved Sep 24, 2026, 09:15 AM UTC

1. monitoring Sep 24, 2026, 09:04 AM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Sep 24, 2026, 09:13 AM UTC

   We’ve reduced the severity level of this issue and will no longer be publishing updates.

3. resolved Sep 24, 2026, 09:42 AM UTC

   We’ve resolved the performance issue.

4. resolved Sep 24, 2026, 09:42 AM UTC

   We’ve resolved the performance issue.

5. monitoring Sep 24, 2026, 09:52 AM UTC

   We’re investigating a performance issue.

6. monitoring Sep 24, 2026, 09:59 AM UTC

   We’ve changed the impact start date for the performance issue.

7. monitoring Sep 24, 2026, 10:17 AM UTC

   A subset of Adobe Experience Cloud customers in the APAC region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe Engineering team investigated a network connectivity issue affecting services in the APAC region.The Service connectivity has been restored, and all systems are operating as expected.Customer impact: A subset of Experience Cloud customers in the APAC region may have experienced degraded performance and errors while using services such as AEP Audit, Access Control, Catalog, Content Flow, Data Group, App Reporting, and other dependent services. During the impact window, customers may have encountered failed requests, intermittent service accessibility issues, increased latency, and connectivity disruptions affecting service functionality.If you are still experiencing symptoms, please contact Adobe Experience Platform Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

8. resolved Sep 24, 2026, 10:21 AM UTC

   We’ve resolved the performance issue.

9. resolved Sep 24, 2026, 10:22 AM UTC

   We’ve resolved the performance issue.

10. resolved Sep 24, 2026, 10:23 AM UTC

    We’ve resolved the performance issue.

11. resolved Sep 24, 2026, 10:23 AM UTC

    We’ve resolved the performance issue.

12. resolved Sep 24, 2026, 10:23 AM UTC

    We’ve resolved the performance issue.

13. resolved Sep 24, 2026, 10:28 AM UTC

    We've changed the Services impacted for the performance issue.

14. resolved Sep 24, 2026, 10:28 AM UTC

    We've changed the Services impacted for the performance issue.

15. resolved Sep 29, 2026, 04:34 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

16. resolved Sep 29, 2026, 04:34 PM UTC

    We've changed the Services impacted for the performance issue.

Read the full incident report →

Started Sep 22, 2026, 09:48 PM UTC· resolved Sep 23, 2026, 06:30 AM UTC

1. monitoring Sep 22, 2026, 09:48 PM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Sep 22, 2026, 09:59 PM UTC

   We’ve reduced the severity level of this issue and will no longer be publishing updates.

3. monitoring Sep 23, 2026, 05:16 AM UTC

   We’re investigating a performance issue.

4. monitoring Sep 23, 2026, 05:36 AM UTC

   A subset of Adobe Experience Platform (AEP) customers hosted in Americas region may be experiencing delayed visibility of audit logs and activity records after performing actions within the platform. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.

5. monitoring Sep 23, 2026, 05:57 AM UTC

   A subset of Adobe Experience Platform (AEP) customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe Engineering teams have identified the source of the increased processing latency and continue to monitor the environment. A remediation has been developed and is currently being validated to address the underlying cause of the delays.Customer impact: Customers may experience delayed visibility of audit logs and activity records after performing actions within the platform. Audit events continue to be processed successfully but may appear with increased latency before becoming visible.We will post updates as soon as new information is available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.

6. monitoring Sep 23, 2026, 05:59 AM UTC

   We’re investigating a performance issue.

7. monitoring Sep 23, 2026, 06:11 AM UTC

   A subset of Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe engineering team have identified increased latency within a dependent audit event processing service and are actively monitoring the environment while validating a remediation.Customer impact: Customers may experience delays in processing activities that depend on audit event data. Some platform functions may reflect updates later than expected.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console.

8. monitoring Sep 23, 2026, 06:11 AM UTC

   A subset of Adobe Experience Platform (AEP) Platform Core Services customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe engineering team have identified increased latency within an audit event processing service and continue to monitor the environment while validating a remediation to address the underlying cause.Customer impact: Customers may experience delays in the availability of data or platform activities that depend on audit event processing. Some actions may take longer than expected to be reflected across affected services.We will post updates as soon as new information is available. If you have any questions, please contact AEP Support via the Support Portal in Admin Console.

9. resolved Sep 23, 2026, 08:59 AM UTC

   We’ve resolved the performance issue.

10. resolved Sep 23, 2026, 09:01 AM UTC

    A subset of Adobe Experience Platform (AEP) Platform Core Services customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Adobe engineering teams confirmed recovery after processing backlogs were reduced and affected services returned to expected performance levelsCustomer impact: Customers may have experienced delays in the availability of data or platform activities that depend on audit event processing. Some actions may have taken longer than expected to be reflected across affected services.If you are still experiencing symptoms, please contact AEP Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

11. resolved Sep 23, 2026, 09:01 AM UTC

    A subset of Adobe Experience Platform (AEP) customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Adobe engineering teams confirmed recovery after processing backlogs were reduced and audit event visibility returned to expected levels.Customer impact: Customers may have experienced delays in the visibility of audit logs and activity records after performing actions within the platform. Audit events continued to process successfully but may have appeared later than expected.If you are still experiencing symptoms, please contact AEP Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

12. resolved Sep 23, 2026, 09:01 AM UTC

    A subset of Adobe Journey Optimizer (AJO) customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Adobe engineering teams confirmed recovery after processing backlogs were reduced and dependent services returned to expected operating levels.Customer impact: Customers may have experienced delays in the visibility of activity information and updates associated with certain platform actions. Some functions may have reflected updates later than expected.If you are still experiencing symptoms, please contact AJO Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

13. resolved Sep 24, 2026, 02:56 PM UTC

    We’ve reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Sep 18, 2026, 10:03 AM UTC· resolved Sep 18, 2026, 11:42 AM UTC

1. monitoring Sep 18, 2026, 10:24 AM UTC

   Our monitoring systems have alerted to a potential issue.

2. monitoring Sep 18, 2026, 10:41 AM UTC

   This issue has been determined to be impactful. We're investigating an availability issue.

3. monitoring Sep 18, 2026, 11:13 AM UTC

   We’re investigating an availability issue.

4. monitoring Sep 18, 2026, 11:13 AM UTC

   We’re investigating an availability issue.

5. monitoring Sep 18, 2026, 11:17 AM UTC

   We’re investigating an availability issue.

6. monitoring Sep 18, 2026, 11:27 AM UTC

   We’re investigating an availability issue.

7. monitoring Sep 18, 2026, 11:27 AM UTC

   We’re investigating an availability issue.

8. monitoring Sep 18, 2026, 11:27 AM UTC

   We’re investigating an availability issue.

9. monitoring Sep 18, 2026, 11:30 AM UTC

   We've changed the Services impacted for the availability issue.

10. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

11. monitoring Sep 18, 2026, 11:44 AM UTC

    We’re investigating an availability issue.

12. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

13. monitoring Sep 18, 2026, 11:44 AM UTC

    We’re investigating an availability issue.

14. monitoring Sep 18, 2026, 11:44 AM UTC

    We've changed the Services impacted for the availability issue.

15. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

16. monitoring Sep 18, 2026, 11:44 AM UTC

    We’re investigating an availability issue.

17. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

18. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

19. monitoring Sep 18, 2026, 11:44 AM UTC

    We've changed the Services impacted for the availability issue.

20. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

21. monitoring Sep 18, 2026, 11:44 AM UTC

    We've changed the Services impacted for the availability issue.

22. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

23. monitoring Sep 18, 2026, 11:44 AM UTC

    We’re investigating an availability issue.

24. monitoring Sep 18, 2026, 11:45 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

25. monitoring Sep 18, 2026, 11:45 AM UTC

    We’re investigating an availability issue.

26. monitoring Sep 18, 2026, 11:45 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

27. monitoring Sep 18, 2026, 11:56 AM UTC

    We've changed the Services impacted for the availability issue.

28. monitoring Sep 18, 2026, 11:56 AM UTC

    We've changed the Services impacted for the availability issue.

29. monitoring Sep 18, 2026, 11:56 AM UTC

    We've changed the Services impacted for the availability issue.

30. monitoring Sep 18, 2026, 11:56 AM UTC

    We’re investigating an availability issue.

31. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

32. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

33. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

34. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

35. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

36. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

37. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

38. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

39. resolved Sep 18, 2026, 12:05 PM UTC

    We’ve resolved the availability issue.

40. resolved Sep 18, 2026, 12:29 PM UTC

    We've changed the Services impacted for the availability issue.

41. resolved Sep 18, 2026, 12:29 PM UTC

    We've changed the Services impacted for the availability issue.

42. resolved Sep 21, 2026, 01:49 PM UTC

    We've changed the Services impacted for the availability issue.

43. resolved Sep 21, 2026, 01:49 PM UTC

    We've changed the Services impacted for the availability issue.

44. resolved Sep 24, 2026, 08:17 PM UTC

    We've changed the Services impacted for the availability issue.

45. resolved Sep 28, 2026, 08:58 AM UTC

    We’ve resolved the availability issue.

46. resolved Sep 28, 2026, 03:10 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

47. resolved Sep 28, 2026, 03:10 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

48. resolved Sep 28, 2026, 03:10 PM UTC

    We've changed the Services impacted for the availability issue.

49. resolved Sep 28, 2026, 03:10 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

50. resolved Oct 05, 2026, 06:52 AM UTC

    We’ve changed the impact end date for the availability issue.

51. resolved Oct 05, 2026, 06:52 AM UTC

    We've changed the Services impacted for the availability issue.

Read the full incident report →

Started Sep 17, 2026, 08:53 PM UTC· resolved Sep 17, 2026, 10:55 PM UTC

1. monitoring Sep 17, 2026, 11:31 PM UTC

   We’re investigating an availability issue.

2. monitoring Sep 17, 2026, 11:58 PM UTC

   A subset of Adobe GenStudio customers globally may experience service unavailability, request timeouts, API failures, 5xx responses, and ingress connectivity degradation. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe GenStudios Support via the Support Portal in Admin Console.

3. resolved Sep 18, 2026, 12:39 AM UTC

   We’ve resolved the availability issue.

Read the full incident report →

Started Sep 17, 2026, 08:50 AM UTC· resolved Sep 18, 2026, 12:50 PM UTC

1. monitoring Sep 17, 2026, 01:27 PM UTC

   We’re investigating a performance issue.

2. monitoring Sep 17, 2026, 03:00 PM UTC

   We’ve changed the severity level from minor to major for the availability issue.

3. monitoring Sep 17, 2026, 03:07 PM UTC

   We’re investigating an availability issue.

4. monitoring Sep 17, 2026, 03:26 PM UTC

   We’re investigating an availability issue.

5. monitoring Sep 17, 2026, 03:28 PM UTC

   A subset of Adobe Workfront customers globally may be experiencing Proof generation delays and failures, with proofs remaining stuck in a loading or generating state, timing out, or failing to open. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

6. monitoring Sep 17, 2026, 04:42 PM UTC

   A subset of Adobe Workfront customers globally may be experiencing a service disruption.- What has changed: Adobe engineering teams are working to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be experiencing Proof generation delays and failures, with proofs remaining stuck in a loading or generating state, timing out, or failing to open.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

7. monitoring Sep 17, 2026, 05:02 PM UTC

   We’re investigating an availability issue.

8. monitoring Sep 17, 2026, 06:03 PM UTC

   A subset of Adobe Workfront customers globally may be experiencing a service disruption.- What has changed: Adobe engineering teams are working to implement mitigation measures. Investigation and monitoring efforts remain ongoing. A change has been made to unblock some file types.- Customer impact: Customers may experience Proof generation delays and failures, with proofs remaining stuck in a loading or generating state, timing out, or failing to open. Image files, PDFs, and web captures are now processing again, but slowly. MS Office file types are still not processing.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

9. monitoring Sep 17, 2026, 07:25 PM UTC

   We’re investigating an availability issue.

10. monitoring Sep 17, 2026, 07:26 PM UTC

    A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing. A change has been made to unblock some file types.Customer impact: Customers may experience Proof generation delays and failures, in which proofs remain stuck in a loading or generating state, time out, or fail to open. Image files, PDFs, and web captures are now processing again, but more slowly than expected. Microsoft Office file types are still not processing.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

11. monitoring Sep 17, 2026, 08:04 PM UTC

    We’re investigating a performance issue.

12. monitoring Sep 17, 2026, 08:11 PM UTC

    A subset of Adobe Experience Manager as a Cloud Service customers globally may be experiencing a service disruption.- What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be experiencing errors, failures, or accessibility issues when using the Smart Crop and PDF related features.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support at https://experienceleague.adobe.com/support.

13. monitoring Sep 17, 2026, 08:19 PM UTC

    We’ve changed the impact start date for the performance issue.

14. monitoring Sep 17, 2026, 08:52 PM UTC

    A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing. A change has been made to unblock some file types.Customer impact: Customers may experience Proof generation delays and failures, in which proofs remain stuck in a loading or generating state, time out, or fail to open. Image files, PDFs, and web captures are now processing again, but more slowly than expected. Microsoft Office file types are still not processing.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

15. monitoring Sep 17, 2026, 09:56 PM UTC

    We’re investigating a performance issue.

16. monitoring Sep 17, 2026, 09:58 PM UTC

    A subset of Adobe Commerce customers globally may be experiencing a service disruption.- What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be unable to generate new product and visual embeddings, causing product recommendations to rely on outdated information and potentially not reflect recent product updates.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Commerce Support at https://experienceleague.adobe.com/support.

17. monitoring Sep 17, 2026, 10:33 PM UTC

    A subset of Adobe Commerce customers globally may be experiencing a service degradation.- What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be unable to generate new product and visual embeddings, causing product recommendations to rely on outdated information and potentially not reflect recent product updates.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Commerce Support at https://experienceleague.adobe.com/support.

18. monitoring Sep 17, 2026, 10:33 PM UTC

    A subset of Adobe Experience Manager as a Cloud Service customers globally may be experiencing a service degradation.- What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be experiencing errors, failures, or accessibility issues when using the Smart Crop and PDF related features.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support at https://experienceleague.adobe.com/support.

19. monitoring Sep 18, 2026, 02:49 AM UTC

    A subset of Adobe Commerce customers globally may be experiencing a service degradation.- What has changed: The Adobe engineering team continues to implement mitigation measures and are observing signs of service stabilization. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be unable to generate new product and visual embeddings, causing product recommendations to rely on outdated information and potentially not reflect recent product updates.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Commerce Support at https://experienceleague.adobe.com/support.

20. monitoring Sep 18, 2026, 02:49 AM UTC

    A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing. Customer impact: Customers may experience Proof generation delays and failures, in which proofs remain stuck in a loading or generating state, time out, or fail to open. Image files, PDFs, and web captures are now processing again, but more slowly than expected. Microsoft Office file types are still not processing.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

21. monitoring Sep 18, 2026, 02:49 AM UTC

    A subset of Adobe Experience Manager as a Cloud Service customers globally may be experiencing a service degradation.- What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be experiencing errors, failures, or accessibility issues when using the Smart Crop and PDF related features.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support at https://experienceleague.adobe.com/support.

22. monitoring Sep 18, 2026, 06:02 AM UTC

    We’re investigating a performance issue.

23. monitoring Sep 18, 2026, 06:48 AM UTC

    A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: The Adobe engineering teams continue to implement mitigation measures and are seeing improvements in processing for certain file types. Investigation and monitoring efforts remain ongoing as work continues to restore full functionality across all proof generation services.Customer impact: Customers may experience Proof generation delays and failures, in which proofs remain stuck in a loading or generating state, time out, or fail to open. Image files, PDFs, and web captures are now processing again, but more slowly than expected. Microsoft Office file types are not processing.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

24. monitoring Sep 18, 2026, 06:58 AM UTC

    A subset of Adobe Experience Manager as a Cloud Service customers globally may be experiencing a service degradation.- What has changed: The Adobe engineering teams have made progress with mitigation efforts and continue to closely monitor service performance. Investigation remains ongoing as teams work toward full resolution.- Customer impact: Customers may be experiencing errors, failures, or accessibility issues when using the Smart Crop and PDF related features.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support at https://experienceleague.adobe.com/support.

25. monitoring Sep 18, 2026, 07:11 AM UTC

    A subset of Adobe Commerce customers globally may be experiencing a service degradation.What has changed: The Adobe engineering team continues to implement mitigation measures and is observing signs of service stabilisation. Investigation and monitoring efforts remain ongoing as the team works to fully restore affected functionality.Customer impact: Customers may be unable to generate new product and visual embeddings, causing product recommendations to rely on outdated information and potentially not reflect recent product updates.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Commerce Support via Adobe Experience League Support.

26. monitoring Sep 18, 2026, 07:32 AM UTC

    A subset of Adobe Experience Manager customers may experience degraded performance when using Dynamic Media Authoring functionality. We are actively investigating this issue and will provide an update within one hour, or sooner if additional information becomes available. If you have any questions, please contact AEM Support.

27. monitoring Sep 18, 2026, 09:35 AM UTC

    We’re investigating an availability issue.

28. monitoring Sep 18, 2026, 09:42 AM UTC

    We've changed the Services impacted for the availability issue.

29. monitoring Sep 18, 2026, 11:03 AM UTC

    A subset of Adobe Commerce customers globally may be experiencing a service degradation.What has changed: The issue has been identified, remediation actions are underway, and teams are actively monitoring recovery to ensure full-service restoration and stability.Customer impact: Customers may be unable to generate new product and visual embeddings, causing product recommendations to rely on outdated information and potentially not reflect recent product updates.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Commerce Support via Adobe Experience League Support.

30. monitoring Sep 18, 2026, 11:03 AM UTC

    A subset of Adobe Experience Manager as a Cloud Service customers globally may be experiencing a service degradation.- What has changed: The issue has been identified, remediation actions are underway, and teams are actively monitoring recovery to ensure full-service restoration and stability.- Customer impact: Customers may be experiencing errors, failures, or accessibility issues when using the Smart Crop and PDF related features.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support at https://experienceleague.adobe.com/support.

31. monitoring Sep 18, 2026, 11:26 AM UTC

    We’ve changed the impact start date for the availability issue.

32. resolved Sep 18, 2026, 11:27 AM UTC

    We’ve resolved the performance issue.

33. resolved Sep 18, 2026, 11:27 AM UTC

    We’ve resolved the performance issue.

34. resolved Sep 18, 2026, 11:35 AM UTC

    We’ve resolved the performance issue.

35. resolved Sep 18, 2026, 11:35 AM UTC

    A subset of Adobe Experience Manager customers may be experiencing a service degradation.What has changed: The issue has been identified, remediation actions are underway, and teams are actively monitoring recovery to ensure full-service restoration and stability.Customer impact: Customers may experience degraded performance when using Dynamic Media Authoring features, including slower response times and delays while performing authoring-related activities.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support via the Support Portal in Admin Console.

36. resolved Sep 18, 2026, 11:36 AM UTC

    We’ve resolved the availability issue.

37. resolved Sep 18, 2026, 11:36 AM UTC

    A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: The issue has been identified, remediation actions are underway, and teams are actively monitoring recovery to ensure full-service restoration and stability.Customer impact: Customers may experience Proof generation delays and failures, in which proofs remain stuck in a loading or generating state, time out, or fail to open. Image files, PDFs, and web captures are now processing again, but more slowly than expected. Microsoft Office file types are still not processing.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

38. resolved Sep 18, 2026, 11:36 AM UTC

    We’ve resolved the availability issue.

39. resolved Sep 18, 2026, 11:37 AM UTC

    We’ve resolved the availability issue.

40. resolved Sep 18, 2026, 01:17 PM UTC

    We’ve resolved the availability issue.

41. resolved Sep 18, 2026, 01:17 PM UTC

    We’ve resolved the availability issue.

42. resolved Sep 18, 2026, 01:27 PM UTC

    A subset of Adobe Workfront customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are operational. Engineering teams identified the issue, implemented remediation measures, and monitored service recovery to restore proof processing functionality and ensure platform stability.- Customer impact: Customers may have experienced proof generation delays and failures, with proofs remaining in a loading or generating state, timing out, or failing to open. While image files, PDFs, and web captures were processing at a slower-than-expected rate during the incident, Microsoft Office file types were unavailable for processing until service restoration was completed.If you are still experiencing symptoms, please contact Adobe Workfront Support at Adobe Experience League Support for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

43. resolved Sep 18, 2026, 01:33 PM UTC

    A subset of Adobe Experience Manager customers may have experienced a service degradation.What has changed: This issue has been resolved, and all systems are operational. Engineering teams identified the issue, implemented remediation measures, and monitored service recovery to restore proof processing functionality and ensure platform stability.Customer impact: Customers may experience degraded performance when using Dynamic Media Authoring features, including slower response times and delays while performing authoring-related activities.If you are still experiencing symptoms, please contact AEM Support at Adobe Experience League Support for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

44. resolved Sep 21, 2026, 02:32 PM UTC

    We’ve resolved the availability issue.

45. resolved Oct 02, 2026, 04:46 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

46. resolved Oct 02, 2026, 04:46 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

Read the full incident report →

Started Sep 17, 2026, 06:41 AM UTC· resolved Sep 17, 2026, 06:41 AM UTC

1. monitoring Sep 17, 2026, 06:49 AM UTC

   We’re investigating a performance issue.

2. resolved Sep 17, 2026, 06:54 AM UTC

   We've reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Sep 13, 2026, 11:35 PM UTC· resolved Sep 14, 2026, 06:26 AM UTC

1. monitoring Sep 14, 2026, 05:40 AM UTC

   We’re investigating an availability issue.

2. monitoring Sep 14, 2026, 05:53 AM UTC

   A subset of Adobe Campaign customers in America region may experience issues with campaign functionality, including the inability to run campaigns or perform certain campaign-related operations. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.

3. monitoring Sep 14, 2026, 06:12 AM UTC

   We’ve changed the severity level from major to minor for the performance issue.

4. monitoring Sep 14, 2026, 06:15 AM UTC

   A subset of Adobe Campaign customers in America region may experience issues with campaign functionality, including the inability to run campaigns or perform certain campaign-related operations. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.

5. resolved Sep 14, 2026, 06:28 AM UTC

   The previously indicated issue has been determined to be non-impactful and has been closed.

6. monitoring Sep 14, 2026, 06:28 AM UTC

   We’re investigating a performance issue.

7. monitoring Sep 14, 2026, 06:36 AM UTC

   We've changed the Services impacted for the performance issue.

8. monitoring Sep 14, 2026, 06:36 AM UTC

   A subset of Adobe Campaign customers in APAC Region may have experienced service degradation.What has changed: This issue has been resolved, and all systems are fully operational.Customer impact: Customers in APAC region may experience issues with campaign functionality, including the inability to run campaigns or perform certain campaign-related operations.If you have any questions, please contact Adobe Campaign Support. The information on this page reflects our understanding of the incident and impact at the time of the update.

9. monitoring Sep 14, 2026, 07:00 AM UTC

   A subset of Adobe Campaign customers in APAC & EMEA region may experience issues with campaign functionality, including the inability to run campaigns or perform certain campaign-related operations. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.

10. resolved Sep 14, 2026, 07:27 AM UTC

    We've reduced the severity level of the performance issue and will no longer be publishing updates.

Read the full incident report →

Started Sep 09, 2026, 03:01 PM UTC· resolved Sep 09, 2026, 03:14 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Started Sep 09, 2026, 11:56 AM UTC· resolved Sep 09, 2026, 11:59 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →

Started Sep 08, 2026, 07:12 AM UTC· resolved Sep 08, 2026, 10:15 AM UTC

No vendor updates were posted for this incident.

Read the full incident report →