Adobe Experience Cloud incident
GenStudio for Performance Marketing: Availability issue
Resolved after 2 hours 1 minute, affecting GenStudio for Performance Marketing, on September 17, 2026.
A subset of Adobe GenStudio customers globally may experience service unavailability, request timeouts, API failures, 5xx responses, and ingress connectivity degradation. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe GenStudios Support via the Support Portal in Admin Console.
Affected components
Update timeline
- monitoring Sep 17, 2026, 11:31 PM UTC
We’re investigating an availability issue.
- monitoring Sep 17, 2026, 11:58 PM UTC
A subset of Adobe GenStudio customers globally may experience service unavailability, request timeouts, API failures, 5xx responses, and ingress connectivity degradation. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe GenStudios Support via the Support Portal in Admin Console.
- resolved Sep 18, 2026, 12:39 AM UTC
We’ve resolved the availability issue.
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