Adobe Experience Cloud Outage History
Adobe Experience Cloud degraded · 1 active incident View live status →Pingoru has recorded 666 incidents for Adobe Experience Cloud: 666 in the last 12 months and 299 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 67 | 676 of 720 (94%) |
| May 2026 | 82 | 725 of 744 (97%) |
| June 2026 | 75 | 557 of 720 (77%) |
| July 2026 | 70 | 221 of 744 (30%) |
| August 2026 | 87 | 401 of 744 (54%) |
| September 2026 | 134 | 421 of 720 (58%) |
| October 2026 | 83 | 636 of 744 (86%) |
| November 2026 | 4 | 1 of 60 (2%) |
Incidents, newest first
Notice November 2, 2026 Adobe Journey Optimizer: Performance issue 14m Adobe Journey Optimizer
Started Nov 02, 2026, 08:17 PM UTC· resolved Nov 02, 2026, 08:31 PM UTC
- monitoring Nov 02, 2026, 08:25 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Nov 02, 2026, 08:31 PM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
Major November 2, 2026 Adobe Advertising: Availability issue – Adobe Advertising
Started Nov 02, 2026, 07:57 AM UTC· resolved Nov 02, 2026, 07:57 AM UTC
- monitoring Nov 02, 2026, 08:18 AM UTC
We’re investigating a performance issue.
- monitoring Nov 02, 2026, 08:19 AM UTC
We’ve changed the severity level from minor to major for the availability issue.
- resolved Nov 02, 2026, 08:37 AM UTC
The previously indicated issue has been determined to be non-impactful and has been closed.
Major November 2, 2026 Adobe Sites Optimizer: Availability issue – Adobe Sites Optimizer
Started Nov 02, 2026, 07:20 AM UTC· resolved Nov 02, 2026, 07:20 AM UTC
- monitoring Nov 02, 2026, 07:55 AM UTC
We’re investigating an availability issue.
- resolved Nov 02, 2026, 07:56 AM UTC
The previously indicated issue has been determined to be non-impactful and has been closed.
Notice October 30, 2026 Adobe Journey Optimizer: Performance issue 37m Adobe Journey Optimizer
Started Oct 30, 2026, 07:20 PM UTC· resolved Oct 30, 2026, 07:57 PM UTC
- monitoring Oct 30, 2026, 07:54 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Oct 30, 2026, 07:57 PM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
Major October 30, 2026 Adobe Sites Optimizer: Availability issue – Adobe Sites Optimizer
Started Oct 30, 2026, 02:08 PM UTC· resolved Oct 30, 2026, 02:08 PM UTC
- monitoring Oct 30, 2026, 02:16 PM UTC
We’re investigating an availability issue.
- resolved Oct 30, 2026, 02:25 PM UTC
The previously indicated issue has been determined to be non-impactful and has been closed.
Notice October 29, 2026 Customer Journey Analytics 13m Customer Journey Analytics
Started Oct 29, 2026, 11:13 PM UTC· resolved Oct 29, 2026, 11:26 PM UTC
- monitoring Oct 29, 2026, 11:13 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Oct 29, 2026, 11:26 PM UTC
The previously indicated issue has been determined to be non-impactful and has been closed.
Major October 29, 2026 Adobe Sites Optimizer: Availability issue 1m Adobe Sites Optimizer
Started Oct 29, 2026, 08:25 PM UTC· resolved Oct 29, 2026, 08:26 PM UTC
- monitoring Oct 29, 2026, 09:33 PM UTC
We’re investigating an availability issue.
- monitoring Oct 29, 2026, 09:37 PM UTC
We’ve changed the impact start date for the availability issue.
- resolved Oct 29, 2026, 09:38 PM UTC
We’ve resolved the availability issue.
Notice October 29, 2026 Adobe Journey Optimizer: Performance issue 37m Adobe Journey Optimizer
Started Oct 29, 2026, 06:47 PM UTC· resolved Oct 29, 2026, 07:24 PM UTC
- monitoring Oct 29, 2026, 07:06 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Oct 29, 2026, 07:24 PM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
Major October 29, 2026 Adobe Sites Optimizer: Availability issue 20m Adobe Sites Optimizer
Started Oct 29, 2026, 03:39 PM UTC· resolved Oct 29, 2026, 04:00 PM UTC
- monitoring Oct 29, 2026, 04:11 PM UTC
We’re investigating an availability issue.
- resolved Oct 29, 2026, 04:29 PM UTC
We’ve resolved the availability issue.
Major October 29, 2026 Adobe Journey Optimizer: Availability issue 2h 13m Adobe Journey Optimizer
Started Oct 29, 2026, 04:07 AM UTC· resolved Oct 29, 2026, 06:20 AM UTC
- monitoring Oct 29, 2026, 06:17 AM UTC
We’re investigating an availability issue.
- monitoring Oct 29, 2026, 06:26 AM UTC
A subset of Adobe Journey Optimizer (AJO) customers in the EMEA region may be experiencing issues when authoring, testing, or previewing campaigns. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console.
- resolved Oct 29, 2026, 06:50 AM UTC
We’ve resolved the availability issue.
- resolved Oct 29, 2026, 07:09 AM UTC
A subset of Adobe Journey Optimizer customers in the EMEA region may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams restored connectivity to the affected service, restarted impacted service components, validated service health, and tested affected workflows to confirm recovery.Customer impact: Customers may have experienced issues with authorizing, testing, previews, and related campaign functionality.If you are still experiencing symptoms, please contact Adobe Journey Optimizer Support via the Support portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
Minor October 28, 2026 CX Enterprise Home, Adobe Journey Optimizer, Adobe Experience Manager as a Cloud Service (+2 more): Performance issue 17h 25m CX Enterprise Home, Adobe Journey Optimizer, Adobe Experience Manager as a Cloud Service, GenStudio for Performance Marketing and 1 more
Started Oct 28, 2026, 09:57 PM UTC· resolved Oct 29, 2026, 03:22 PM UTC
- monitoring Oct 29, 2026, 02:31 PM UTC
We’re investigating a performance issue.
- monitoring Oct 29, 2026, 02:48 PM UTC
Adobe Experience Platform and Adobe Journey Optimizer customers globally notice they can access the Coworker product even though their organization has not purchased the feature. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AEP or AJO Support via the Admin Console or Experience League.
- monitoring Oct 29, 2026, 03:24 PM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Oct 29, 2026, 03:40 PM UTC
We’ve changed the impact start date for the performance issue.
- resolved Oct 29, 2026, 03:40 PM UTC
We’ve resolved the performance issue.
- resolved Oct 29, 2026, 03:50 PM UTC
Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) customers globally may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team implemented a fix to remove a legacy access path that had resulted in a provisioning issue, which caused the customer impact.Customer impact: Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) customers globally may have noticed that they could access the Coworker product even though their organization had not purchased the feature.If you are still experiencing symptoms, please contact AEP or AJO Support via the Support portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Oct 29, 2026, 03:52 PM UTC
We’ve resolved the performance issue.
- resolved Oct 29, 2026, 03:52 PM UTC
We’ve resolved the performance issue.
- resolved Oct 29, 2026, 03:52 PM UTC
We’ve resolved the performance issue.
- resolved Oct 29, 2026, 03:52 PM UTC
We’ve resolved the performance issue.
- resolved Oct 29, 2026, 03:55 PM UTC
We've changed the Services impacted for the performance issue.
- resolved Oct 29, 2026, 03:55 PM UTC
We've changed the Services impacted for the performance issue.
Notice October 28, 2026 Adobe Journey Optimizer: Performance issue 19m Adobe Journey Optimizer
Started Oct 28, 2026, 06:19 PM UTC· resolved Oct 28, 2026, 06:38 PM UTC
- monitoring Oct 28, 2026, 06:37 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Oct 28, 2026, 06:38 PM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
Notice October 28, 2026 Adobe Journey Optimizer 19m Adobe Journey Optimizer
Started Oct 28, 2026, 05:55 PM UTC· resolved Oct 28, 2026, 06:14 PM UTC
- monitoring Oct 28, 2026, 06:04 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Oct 28, 2026, 06:15 PM UTC
The previously indicated issue has been determined to be non-impactful and has been closed.
Notice October 28, 2026 Adobe Workfront: Performance issue 8m Adobe Workfront
Started Oct 28, 2026, 05:10 PM UTC· resolved Oct 28, 2026, 05:19 PM UTC
- monitoring Oct 28, 2026, 05:11 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Oct 28, 2026, 05:19 PM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
Notice October 28, 2026 Adobe Journey Optimizer: Performance issue 17m Adobe Journey Optimizer
Started Oct 28, 2026, 03:16 PM UTC· resolved Oct 28, 2026, 03:33 PM UTC
- monitoring Oct 28, 2026, 03:33 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Oct 28, 2026, 03:33 PM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
Minor October 28, 2026 Adobe Journey Optimizer: Performance issue 10h 20m Adobe Journey Optimizer
Started Oct 28, 2026, 12:30 PM UTC· resolved Oct 28, 2026, 10:50 PM UTC
- monitoring Oct 28, 2026, 02:57 PM UTC
We’re investigating a performance issue.
- monitoring Oct 28, 2026, 03:09 PM UTC
Adobe Journey Optimizer (AJO) customers in the Americas region may be unable to see expected live reporting numbers for journeys when using the Journey reporting service. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
- monitoring Oct 28, 2026, 04:08 PM UTC
Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation. - What has changed: The Adobe engineering team has engaged the necessary resources and is working to determine a path to mitigation by reviewing the relevant historical logs.- Customer Impact: A subset of customers may be unable to see expected live reporting numbers for journeys when using the Journey reporting service.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
- monitoring Oct 28, 2026, 04:36 PM UTC
Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation. - What has changed: The Adobe engineering team is continuing investigation efforts to pinpoint the possible cause and determine how to resolve the issue. The team has scaled up the necessary resources in an effort to mitigate customer impact. - Customer Impact: A subset of customers may be unable to see expected live reporting numbers for journeys when using the Journey reporting service.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
- monitoring Oct 28, 2026, 05:39 PM UTC
Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation. - What has changed: The Adobe engineering team is continuing its investigation and mitigation efforts on the backend system to restore service. - Customer Impact: A subset of customers may intermittently be unable to see expected live reporting numbers for journeys when using the Journey reporting service.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
- monitoring Oct 28, 2026, 08:47 PM UTC
Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation. - What has changed: The Adobe engineering team has adjusted processing capacity and is now redistributing workloads to improve processing times and remediate the issue. - Customer Impact: A subset of customers may intermittently be unable to see expected live reporting numbers for journeys when using the Journey reporting service.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
- monitoring Oct 28, 2026, 09:17 PM UTC
Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation. - What has changed: The Adobe engineering team has redistributed the necessary workloads and is monitoring the issue to determine if the impact has been mitigated. - Customer Impact: A subset of customers may intermittently be unable to see expected live reporting numbers for journeys when using the Journey reporting service.We will post updates as soon as new information is available. If you have any questions, please contact AJO Support via the Admin Console or Experience League.
- resolved Oct 29, 2026, 12:12 AM UTC
We’ve resolved the performance issue.
Major October 28, 2026 Adobe Sites Optimizer: Availability issue 33m Adobe Sites Optimizer
Started Oct 28, 2026, 08:16 AM UTC· resolved Oct 28, 2026, 08:49 AM UTC
- resolved Oct 28, 2026, 09:53 AM UTC
We’ve changed the severity level from trivial to major for the availability issue.
Notice October 28, 2026 Adobe Journey Optimizer: Performance issue 1h 16m Adobe Journey Optimizer
Started Oct 28, 2026, 07:35 AM UTC· resolved Oct 28, 2026, 08:51 AM UTC
- resolved Oct 28, 2026, 09:07 AM UTC
We’ve resolved the performance issue.
- resolved Nov 03, 2026, 12:03 AM UTC
We’ve reduced the severity level of the performance issue and will no longer be publishing updates.
Notice October 27, 2026 Adobe Journey Optimizer – Adobe Journey Optimizer
Started Oct 27, 2026, 11:01 PM UTC· resolved Oct 27, 2026, 11:01 PM UTC
- monitoring Oct 27, 2026, 11:13 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Oct 27, 2026, 11:47 PM UTC
The previously indicated issue has been determined to be non-impactful and has been closed.
Minor October 27, 2026 Adobe Journey Optimizer: Performance issue 51m Adobe Journey Optimizer
Started Oct 27, 2026, 05:46 PM UTC· resolved Oct 27, 2026, 06:37 PM UTC
- resolved Oct 28, 2026, 07:34 AM UTC
We’ve resolved the performance issue.
Notice October 27, 2026 Adobe Journey Optimizer: Performance issue 27m Adobe Journey Optimizer
Started Oct 27, 2026, 03:07 PM UTC· resolved Oct 27, 2026, 03:35 PM UTC
- monitoring Oct 27, 2026, 03:34 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Oct 27, 2026, 03:35 PM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
Major October 27, 2026 Adobe Analytics, Adobe Experience Manager, Customer Journey Analytics (+1 more): Availability issue 1h 50m Adobe Analytics, Adobe Experience Manager, Customer Journey Analytics, Adobe Journey Optimizer
Started Oct 27, 2026, 02:35 PM UTC· resolved Oct 27, 2026, 04:26 PM UTC
- monitoring Oct 27, 2026, 03:00 PM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Oct 27, 2026, 03:21 PM UTC
This issue has been determined to be impactful. We're investigating an availability issue.
- monitoring Oct 27, 2026, 03:29 PM UTC
Adobe Customer Journey Analytics (CJA) customers in the EMEA region may be encountering intermittent failed reports in the Workspace. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact CJA Support via the Admin Console or Experience League
- monitoring Oct 27, 2026, 03:34 PM UTC
We’ve changed the impact start date for the availability issue.
- monitoring Oct 27, 2026, 03:58 PM UTC
We’re investigating an availability issue.
- monitoring Oct 27, 2026, 04:41 PM UTC
Adobe Analytics customers in the EMEA region may have experienced a service disruption. What has changed: This issue has been resolved, and all systems are fully operational. Customer Impact: A subset of customers may have encountered intermittent failed reports in the Workspace.If you are still experiencing symptoms, please contact Adobe Analytics Support via the Admin Console or Experience League. The information on this page reflects our understanding of the incident and impact at the time of the update.
- monitoring Oct 27, 2026, 04:41 PM UTC
Adobe Customer Journey Analytics (CJA) customers in the EMEA region may have experienced a service disruption. What has changed: This issue has been resolved, and all systems are fully operational. Customer Impact: A subset of customers may have encountered intermittent failed reports in the Workspace.If you are still experiencing symptoms, please contact CJA Support via the Admin Console or Experience League. The information on this page reflects our understanding of the incident and impact at the time of the update.
- monitoring Oct 27, 2026, 04:42 PM UTC
We’re investigating an availability issue.
- resolved Oct 27, 2026, 04:56 PM UTC
We’ve resolved the availability issue.
- resolved Oct 27, 2026, 04:56 PM UTC
We’ve resolved the availability issue.
Notice October 26, 2026 Adobe Workfront: Performance issue 14m Adobe Workfront
Started Oct 26, 2026, 05:47 PM UTC· resolved Oct 26, 2026, 06:01 PM UTC
- monitoring Oct 26, 2026, 05:47 PM UTC
Our monitoring systems have alerted to a potential issue.
- resolved Oct 26, 2026, 06:01 PM UTC
We’ve reduced the severity level of this issue and will no longer be publishing updates.
Notice October 26, 2026 Adobe Target: Performance issue 11m Adobe Target
Started Oct 26, 2026, 05:07 PM UTC· resolved Oct 26, 2026, 05:18 PM UTC
- monitoring Oct 26, 2026, 05:18 PM UTC
We’re investigating a performance issue.
- resolved Oct 26, 2026, 05:18 PM UTC
We've reduced the severity level of the performance issue and will no longer be publishing updates.
Minor October 24, 2026 Adobe Target: Performance issue 1d 1h Adobe Target
Started Oct 24, 2026, 05:00 AM UTC· resolved Oct 25, 2026, 06:11 AM UTC
- monitoring Oct 24, 2026, 05:22 AM UTC
We’re investigating a performance issue.
- monitoring Oct 24, 2026, 05:29 AM UTC
A subset of Adobe Target customers may be experiencing delays with performance reporting. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Target Support via the Support Portal in Admin Console.
- monitoring Oct 25, 2026, 03:38 PM UTC
Adobe Target customers in Americas region may be experiencing a service degradation.What has changed: The Adobe engineering teams have identified latency affecting Performance Reporting and continue to investigate the issue.Customer impact: A subset of customers may be experiencing delays when accessing performance reporting data.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Target Support via the Support Portal in Admin Console.
- resolved Oct 25, 2026, 03:38 PM UTC
We’ve resolved the performance issue.