Adobe Experience Manager, Adobe Commerce, Adobe Experience Manager as a Cloud Service (+1 more): Performance issue

Update timeline

1. monitoring Sep 17, 2026, 03:26 PM UTC

   We’re investigating an availability issue.

2. monitoring Sep 17, 2026, 03:28 PM UTC

   A subset of Adobe Workfront customers globally may be experiencing Proof generation delays and failures, with proofs remaining stuck in a loading or generating state, timing out, or failing to open. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

3. monitoring Sep 17, 2026, 04:42 PM UTC

   A subset of Adobe Workfront customers globally may be experiencing a service disruption.- What has changed: Adobe engineering teams are working to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be experiencing Proof generation delays and failures, with proofs remaining stuck in a loading or generating state, timing out, or failing to open.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

4. monitoring Sep 17, 2026, 06:03 PM UTC

   A subset of Adobe Workfront customers globally may be experiencing a service disruption.- What has changed: Adobe engineering teams are working to implement mitigation measures. Investigation and monitoring efforts remain ongoing. A change has been made to unblock some file types.- Customer impact: Customers may experience Proof generation delays and failures, with proofs remaining stuck in a loading or generating state, timing out, or failing to open. Image files, PDFs, and web captures are now processing again, but slowly. MS Office file types are still not processing.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

5. monitoring Sep 17, 2026, 07:26 PM UTC

   A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing. A change has been made to unblock some file types.Customer impact: Customers may experience Proof generation delays and failures, in which proofs remain stuck in a loading or generating state, time out, or fail to open. Image files, PDFs, and web captures are now processing again, but more slowly than expected. Microsoft Office file types are still not processing.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

6. monitoring Sep 17, 2026, 08:04 PM UTC

   We’re investigating a performance issue.

7. monitoring Sep 17, 2026, 08:11 PM UTC

   A subset of Adobe Experience Manager as a Cloud Service customers globally may be experiencing a service disruption.- What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be experiencing errors, failures, or accessibility issues when using the Smart Crop and PDF related features.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support at https://experienceleague.adobe.com/support.

8. monitoring Sep 17, 2026, 08:19 PM UTC

   We’ve changed the impact start date for the performance issue.

9. monitoring Sep 17, 2026, 08:52 PM UTC

   A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing. A change has been made to unblock some file types.Customer impact: Customers may experience Proof generation delays and failures, in which proofs remain stuck in a loading or generating state, time out, or fail to open. Image files, PDFs, and web captures are now processing again, but more slowly than expected. Microsoft Office file types are still not processing.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

10. monitoring Sep 17, 2026, 09:56 PM UTC

    We’re investigating a performance issue.

11. monitoring Sep 17, 2026, 09:58 PM UTC

    A subset of Adobe Commerce customers globally may be experiencing a service disruption.- What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be unable to generate new product and visual embeddings, causing product recommendations to rely on outdated information and potentially not reflect recent product updates.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Commerce Support at https://experienceleague.adobe.com/support.

12. monitoring Sep 17, 2026, 10:33 PM UTC

    A subset of Adobe Commerce customers globally may be experiencing a service degradation.- What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be unable to generate new product and visual embeddings, causing product recommendations to rely on outdated information and potentially not reflect recent product updates.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Commerce Support at https://experienceleague.adobe.com/support.

13. monitoring Sep 17, 2026, 10:33 PM UTC

    A subset of Adobe Experience Manager as a Cloud Service customers globally may be experiencing a service degradation.- What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be experiencing errors, failures, or accessibility issues when using the Smart Crop and PDF related features.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support at https://experienceleague.adobe.com/support.

14. monitoring Sep 18, 2026, 02:49 AM UTC

    A subset of Adobe Commerce customers globally may be experiencing a service degradation.- What has changed: The Adobe engineering team continues to implement mitigation measures and are observing signs of service stabilization. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be unable to generate new product and visual embeddings, causing product recommendations to rely on outdated information and potentially not reflect recent product updates.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Commerce Support at https://experienceleague.adobe.com/support.

15. monitoring Sep 18, 2026, 02:49 AM UTC

    A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing. Customer impact: Customers may experience Proof generation delays and failures, in which proofs remain stuck in a loading or generating state, time out, or fail to open. Image files, PDFs, and web captures are now processing again, but more slowly than expected. Microsoft Office file types are still not processing.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

16. monitoring Sep 18, 2026, 02:49 AM UTC

    A subset of Adobe Experience Manager as a Cloud Service customers globally may be experiencing a service degradation.- What has changed: The Adobe engineering team continues to implement mitigation measures. Investigation and monitoring efforts remain ongoing.- Customer impact: Customers may be experiencing errors, failures, or accessibility issues when using the Smart Crop and PDF related features.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support at https://experienceleague.adobe.com/support.

17. monitoring Sep 18, 2026, 06:02 AM UTC

    We’re investigating a performance issue.

18. monitoring Sep 18, 2026, 06:48 AM UTC

    A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: The Adobe engineering teams continue to implement mitigation measures and are seeing improvements in processing for certain file types. Investigation and monitoring efforts remain ongoing as work continues to restore full functionality across all proof generation services.Customer impact: Customers may experience Proof generation delays and failures, in which proofs remain stuck in a loading or generating state, time out, or fail to open. Image files, PDFs, and web captures are now processing again, but more slowly than expected. Microsoft Office file types are not processing.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

19. monitoring Sep 18, 2026, 06:58 AM UTC

    A subset of Adobe Experience Manager as a Cloud Service customers globally may be experiencing a service degradation.- What has changed: The Adobe engineering teams have made progress with mitigation efforts and continue to closely monitor service performance. Investigation remains ongoing as teams work toward full resolution.- Customer impact: Customers may be experiencing errors, failures, or accessibility issues when using the Smart Crop and PDF related features.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support at https://experienceleague.adobe.com/support.

20. monitoring Sep 18, 2026, 07:11 AM UTC

    A subset of Adobe Commerce customers globally may be experiencing a service degradation.What has changed: The Adobe engineering team continues to implement mitigation measures and is observing signs of service stabilisation. Investigation and monitoring efforts remain ongoing as the team works to fully restore affected functionality.Customer impact: Customers may be unable to generate new product and visual embeddings, causing product recommendations to rely on outdated information and potentially not reflect recent product updates.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Commerce Support via Adobe Experience League Support.

21. monitoring Sep 18, 2026, 07:32 AM UTC

    A subset of Adobe Experience Manager customers may experience degraded performance when using Dynamic Media Authoring functionality. We are actively investigating this issue and will provide an update within one hour, or sooner if additional information becomes available. If you have any questions, please contact AEM Support.

22. monitoring Sep 18, 2026, 11:03 AM UTC

    A subset of Adobe Commerce customers globally may be experiencing a service degradation.What has changed: The issue has been identified, remediation actions are underway, and teams are actively monitoring recovery to ensure full-service restoration and stability.Customer impact: Customers may be unable to generate new product and visual embeddings, causing product recommendations to rely on outdated information and potentially not reflect recent product updates.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Commerce Support via Adobe Experience League Support.

23. monitoring Sep 18, 2026, 11:03 AM UTC

    A subset of Adobe Experience Manager as a Cloud Service customers globally may be experiencing a service degradation.- What has changed: The issue has been identified, remediation actions are underway, and teams are actively monitoring recovery to ensure full-service restoration and stability.- Customer impact: Customers may be experiencing errors, failures, or accessibility issues when using the Smart Crop and PDF related features.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support at https://experienceleague.adobe.com/support.

24. resolved Sep 18, 2026, 11:27 AM UTC

    We’ve resolved the performance issue.

25. resolved Sep 18, 2026, 11:27 AM UTC

    We’ve resolved the performance issue.

26. resolved Sep 18, 2026, 11:35 AM UTC

    We’ve resolved the performance issue.

27. resolved Sep 18, 2026, 11:35 AM UTC

    A subset of Adobe Experience Manager customers may be experiencing a service degradation.What has changed: The issue has been identified, remediation actions are underway, and teams are actively monitoring recovery to ensure full-service restoration and stability.Customer impact: Customers may experience degraded performance when using Dynamic Media Authoring features, including slower response times and delays while performing authoring-related activities.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Experience Manager Support via the Support Portal in Admin Console.

28. resolved Sep 18, 2026, 11:36 AM UTC

    We’ve resolved the availability issue.

29. resolved Sep 18, 2026, 11:36 AM UTC

    A subset of Adobe Workfront customers globally may be experiencing a service disruption.What has changed: The issue has been identified, remediation actions are underway, and teams are actively monitoring recovery to ensure full-service restoration and stability.Customer impact: Customers may experience Proof generation delays and failures, in which proofs remain stuck in a loading or generating state, time out, or fail to open. Image files, PDFs, and web captures are now processing again, but more slowly than expected. Microsoft Office file types are still not processing.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Workfront Support at https://experienceleague.adobe.com/support.

30. resolved Sep 18, 2026, 01:27 PM UTC

    A subset of Adobe Workfront customers globally may have experienced a service disruption.Resolution summary: This issue has been resolved, and all systems are operational. Engineering teams identified the issue, implemented remediation measures, and monitored service recovery to restore proof processing functionality and ensure platform stability.- Customer impact: Customers may have experienced proof generation delays and failures, with proofs remaining in a loading or generating state, timing out, or failing to open. While image files, PDFs, and web captures were processing at a slower-than-expected rate during the incident, Microsoft Office file types were unavailable for processing until service restoration was completed.If you are still experiencing symptoms, please contact Adobe Workfront Support at Adobe Experience League Support for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

31. resolved Sep 18, 2026, 01:33 PM UTC

    A subset of Adobe Experience Manager customers may have experienced a service degradation.What has changed: This issue has been resolved, and all systems are operational. Engineering teams identified the issue, implemented remediation measures, and monitored service recovery to restore proof processing functionality and ensure platform stability.Customer impact: Customers may experience degraded performance when using Dynamic Media Authoring features, including slower response times and delays while performing authoring-related activities.If you are still experiencing symptoms, please contact AEM Support at Adobe Experience League Support for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

32. resolved Oct 02, 2026, 04:46 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

33. resolved Oct 02, 2026, 04:46 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.