Adobe Experience Cloud incident
CX Enterprise Home, Adobe Journey Optimizer: Performance issue
Minor Vendor's status page →
Resolved after 9 hours 33 minutes, affecting CX Enterprise Home and Adobe Journey Optimizer, on September 24, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
CX Enterprise HomeAdobe Journey Optimizer
Update timeline
- monitoring Sep 24, 2026, 06:07 PM UTC
We’re investigating a performance issue.
- resolved Sep 24, 2026, 07:33 PM UTC
We’ve resolved the performance issue.
- resolved Oct 02, 2026, 05:57 PM UTC
We’ve resolved the performance issue.
- resolved Oct 05, 2026, 02:47 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
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