Adobe Journey Optimizer: Performance issue

Update timeline

1. monitoring Sep 23, 2026, 05:59 AM UTC

   We’re investigating a performance issue.

2. monitoring Sep 23, 2026, 06:11 AM UTC

   A subset of Adobe Journey Optimizer (AJO) customers in the Americas region may be experiencing a service degradation.What has changed: The Adobe engineering team have identified increased latency within a dependent audit event processing service and are actively monitoring the environment while validating a remediation.Customer impact: Customers may experience delays in processing activities that depend on audit event data. Some platform functions may reflect updates later than expected.We will post updates as soon as new information is available. If you have any questions, please contact Adobe Journey Optimizer Support via the Support Portal in Admin Console.

3. resolved Sep 23, 2026, 08:59 AM UTC

   We’ve resolved the performance issue.

4. resolved Sep 23, 2026, 09:01 AM UTC

   A subset of Adobe Journey Optimizer (AJO) customers in the Americas region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. Adobe engineering teams confirmed recovery after processing backlogs were reduced and dependent services returned to expected operating levels.Customer impact: Customers may have experienced delays in the visibility of activity information and updates associated with certain platform actions. Some functions may have reflected updates later than expected.If you are still experiencing symptoms, please contact AJO Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.

5. resolved Sep 24, 2026, 02:56 PM UTC

   We’ve reduced the severity level of the performance issue and will no longer be publishing updates.