Adobe Experience Cloud incident
CX Enterprise Home, Customer Journey Analytics, Adobe Journey Optimizer (+1 more): Performance issue
Resolved after 15 minutes, affecting CX Enterprise Home and Customer Journey Analytics and 1 more, on September 24, 2026.
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
Affected components
Update timeline
- resolved Sep 24, 2026, 09:42 AM UTC
We’ve resolved the performance issue.
- monitoring Sep 24, 2026, 09:52 AM UTC
We’re investigating a performance issue.
- monitoring Sep 24, 2026, 09:59 AM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Sep 24, 2026, 10:17 AM UTC
A subset of Adobe Experience Cloud customers in the APAC region may have experienced a service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe Engineering team investigated a network connectivity issue affecting services in the APAC region.The Service connectivity has been restored, and all systems are operating as expected.Customer impact: A subset of Experience Cloud customers in the APAC region may have experienced degraded performance and errors while using services such as AEP Audit, Access Control, Catalog, Content Flow, Data Group, App Reporting, and other dependent services. During the impact window, customers may have encountered failed requests, intermittent service accessibility issues, increased latency, and connectivity disruptions affecting service functionality.If you are still experiencing symptoms, please contact Adobe Experience Platform Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Sep 24, 2026, 10:21 AM UTC
We’ve resolved the performance issue.
- resolved Sep 24, 2026, 10:23 AM UTC
We’ve resolved the performance issue.
- resolved Sep 24, 2026, 10:28 AM UTC
We've changed the Services impacted for the performance issue.
- resolved Sep 29, 2026, 04:34 PM UTC
The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.
- resolved Sep 29, 2026, 04:34 PM UTC
We've changed the Services impacted for the performance issue.
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