Adobe Experience Cloud incident
Adobe Campaign, Adobe Audience Manager: Performance issue
Resolved after 6 hours 51 minutes, affecting Adobe Campaign and Adobe Audience Manager, on September 13, 2026.
We've reduced the severity level of the performance issue and will no longer be publishing updates.
Affected components
Update timeline
- monitoring Sep 14, 2026, 05:40 AM UTC
We’re investigating an availability issue.
- monitoring Sep 14, 2026, 05:53 AM UTC
A subset of Adobe Campaign customers in America region may experience issues with campaign functionality, including the inability to run campaigns or perform certain campaign-related operations. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- monitoring Sep 14, 2026, 06:12 AM UTC
We’ve changed the severity level from major to minor for the performance issue.
- monitoring Sep 14, 2026, 06:15 AM UTC
A subset of Adobe Campaign customers in America region may experience issues with campaign functionality, including the inability to run campaigns or perform certain campaign-related operations. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- resolved Sep 14, 2026, 06:28 AM UTC
The previously indicated issue has been determined to be non-impactful and has been closed.
- monitoring Sep 14, 2026, 06:28 AM UTC
We’re investigating a performance issue.
- monitoring Sep 14, 2026, 06:36 AM UTC
We've changed the Services impacted for the performance issue.
- monitoring Sep 14, 2026, 06:36 AM UTC
A subset of Adobe Campaign customers in APAC Region may have experienced service degradation.What has changed: This issue has been resolved, and all systems are fully operational.Customer impact: Customers in APAC region may experience issues with campaign functionality, including the inability to run campaigns or perform certain campaign-related operations.If you have any questions, please contact Adobe Campaign Support. The information on this page reflects our understanding of the incident and impact at the time of the update.
- monitoring Sep 14, 2026, 07:00 AM UTC
A subset of Adobe Campaign customers in APAC & EMEA region may experience issues with campaign functionality, including the inability to run campaigns or perform certain campaign-related operations. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- resolved Sep 14, 2026, 07:27 AM UTC
We've reduced the severity level of the performance issue and will no longer be publishing updates.
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