Adobe Experience Cloud incident

CX Enterprise Home, Adobe Analytics, Adobe Experience Manager (+7 more): Availability issue

Major Vendor's status page →

Resolved after 2 hours 25 minutes, affecting CX Enterprise Home and Adobe Analytics and 1 more, on September 18, 2026.

resolved Oct 05, 2026, 06:52 AM UTC

We’ve changed the impact end date for the availability issue.

Started
Sep 18, 2026, 10:03 AM UTC
Resolved
Sep 18, 2026, 12:28 PM UTC
Duration
2h 25m
Detected by Pingoru
Sep 18, 2026, 10:03 AM UTC

Affected components

CX Enterprise HomeAdobe AnalyticsAdobe Experience ManagerAdobe CommerceCustomer Journey AnalyticsAdobe Journey OptimizerAdobe Experience Manager as a Cloud ServiceAdobe WorkfrontReal-Time CDPGenStudio for Performance Marketing

Update timeline

  1. monitoring Sep 18, 2026, 11:17 AM UTC

    We’re investigating an availability issue.

  2. monitoring Sep 18, 2026, 11:27 AM UTC

    We’re investigating an availability issue.

  3. monitoring Sep 18, 2026, 11:27 AM UTC

    We’re investigating an availability issue.

  4. monitoring Sep 18, 2026, 11:27 AM UTC

    We’re investigating an availability issue.

  5. monitoring Sep 18, 2026, 11:30 AM UTC

    We've changed the Services impacted for the availability issue.

  6. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

  7. monitoring Sep 18, 2026, 11:44 AM UTC

    We’re investigating an availability issue.

  8. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

  9. monitoring Sep 18, 2026, 11:44 AM UTC

    We’re investigating an availability issue.

  10. monitoring Sep 18, 2026, 11:44 AM UTC

    We've changed the Services impacted for the availability issue.

  11. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

  12. monitoring Sep 18, 2026, 11:44 AM UTC

    We’re investigating an availability issue.

  13. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

  14. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

  15. monitoring Sep 18, 2026, 11:44 AM UTC

    We've changed the Services impacted for the availability issue.

  16. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

  17. monitoring Sep 18, 2026, 11:44 AM UTC

    We've changed the Services impacted for the availability issue.

  18. monitoring Sep 18, 2026, 11:44 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

  19. monitoring Sep 18, 2026, 11:45 AM UTC

    We’re investigating an availability issue.

  20. monitoring Sep 18, 2026, 11:45 AM UTC

    A subset of Adobe Experience Cloud customers globally may experience difficulties signing in and authenticating across multiple Adobe services due to an issue affecting Identity Management Service (IMS). We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Support via Adobe Experience League Support.

  21. monitoring Sep 18, 2026, 11:56 AM UTC

    We've changed the Services impacted for the availability issue.

  22. monitoring Sep 18, 2026, 11:56 AM UTC

    We’re investigating an availability issue.

  23. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

  24. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

  25. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

  26. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

  27. resolved Sep 18, 2026, 12:03 PM UTC

    We’ve resolved the availability issue.

  28. resolved Sep 18, 2026, 12:29 PM UTC

    We've changed the Services impacted for the availability issue.

  29. resolved Sep 18, 2026, 12:29 PM UTC

    We've changed the Services impacted for the availability issue.

  30. resolved Sep 21, 2026, 01:49 PM UTC

    We've changed the Services impacted for the availability issue.

  31. resolved Sep 28, 2026, 03:10 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

  32. resolved Sep 28, 2026, 03:10 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

  33. resolved Sep 28, 2026, 03:10 PM UTC

    We've changed the Services impacted for the availability issue.

  34. resolved Sep 28, 2026, 03:10 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.

  35. resolved Oct 05, 2026, 06:52 AM UTC

    We’ve changed the impact end date for the availability issue.

  36. resolved Oct 05, 2026, 06:52 AM UTC

    We've changed the Services impacted for the availability issue.

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