Aderant had 28 outages in the last 2 years totaling 286h 9m of downtime — averaging 1.2 incidents per month.
There were 28 Aderant outages since June 10, 2024 totaling 286h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating intermittent latency for some users.
This incident has been resolved.
We are currently investigating an issue affecting data currency in Aderant Conflicts. To prevent users from receiving potentially inaccurate or outdated search results, we have temporarily disabled access to the Aderant Conflicts web applications. Users are currently unable to access the web application or perform searches. Our team is actively investigating and will provide an update as soon as more information is available.
We are continuing to investigate this issue.
The issue has been identified. Service has been restored in the UK, Canada, and EU regions, and the Aderant Conflicts web applications have been turned back on for those regions. We are continuing work to restore service in the remaining affected regions and will provide another update as more information becomes available.
The issue has been identified. Service has been restored in the APA, UK, Canada, and EU regions, and the Aderant Conflicts web applications have been turned back on for those regions. We are continuing work to restore service in the US region and will provide another update as more information becomes available.
Aderant Conflicts – Service Restored All issues affecting Aderant Conflicts have been resolved. The web applications have been restored, and service is available in all regions. Users may resume normal use of the system. Thank you for your patience while we investigated and resolved this issue.
We are currently experiencing an issue that is preventing users from logging into the Onyx web application. Our team is actively investigating the problem. Onyx Rules are functioning normally and generating alerts in other applications without any issues.
This incident has been resolved.
We have identified an issue impacting some BillBlast functionality. Our teams are investigating and will provide an update as soon as more information becomes available. In the meantime, you may experience unexpected "failure messages" or delays/interruptions in service. Please monitor the myAderant Support Portal or the Status Page for updates Thank you, BillBlast Suport Team
The issue previously impacting some BillBlast functionality has now been resolved.
We are currently experiencing a partial outage affecting Aderant Conflicts. Users may encounter errors when running searches due to an issue affecting search processing. Some searches may also fail during follow-up processing actions related to those searches. Our teams are actively investigating and working to restore full functionality. Additional updates will be shared as they become available. Thank you for your patience. Aderant
Update: We have identified that the earlier disruption affecting search functionality for customers hosted in the Canada Central region was related to an issue within the underlying Microsoft Azure infrastructure supporting the service. Microsoft has indicated that the issue has now been mitigated, and services are currently recovering. Our team is continuing to monitor system activity to confirm that search functionality has returned to normal and remains stable. We appreciate your patience while this issue was being addressed. Additional updates will be shared if necessary. Thank you, Aderant
This incident has been resolved.
We are currently investigating intermittent iTimekeep performance issues.
System logs, telemetry, and live checks show the environment running as expected and performing within normal thresholds. We continue to monitor the while our teams investigate root cause.
Normal performance has been restored.
We are currently monitoring an intermittent performance issue with iTimekeep performance. Our technical team is investigating the issue and working to restore normal service levels. We will provide updates as soon as more information becomes available. We apologize for any inconvenience. For the latest status updates, please visit: https://status.aderant.com/
iTimekeep performance has returned to expected levels. The underlying cause was investigated, and corrective measures were implemented. We believe the issue has been resolved based on the latest monitoring results and user reports. With this, we continue to monitor the situation closely to ensure stability and confirm that the resolution remains effective. We apologize for any inconvenience that you may have experienced.
A single instance of iTimekeep saw a small period of elevated latency that presented as intermittent errors for a small subset of users. This latency has subsided and we are seeing normal performance across all instances.
Microsoft has reported a network disruption affecting portions of the Azure platform. This may cause intermittent connectivity or access issues when managing some Azure workloads. Microsoft is actively investigating and has observed early signs of recovery while continuing to apply mitigation steps to fully restore service. Our team is closely monitoring iTimekeep to ensure optimal performance and will continue to provide updates as the situation evolves or within the next 60 minutes, whichever comes first. Thank you for your patience and understanding.
Microsoft has resolved the network disruption affecting portions of Azure. iTimekeep is operating normally.
We are currently experiencing an outage with Aderant Conflicts. Conflicts searches are failing. Our team is investigating the outage. We will continue to provide regular updates as we work to restore full functionality.
We are continuing to investigate this issue.
It was identified that the issue originated from a recent change implemented by Microsoft Azure, which temporarily disrupted key integrations that Conflicts application depends on. Our Cloud Operations team is actively performing a resynchronization and validation process to restore full functionality. Initial testing indicates that this approach is addressing the core issue, and we are working to complete verification before bringing all services back online.
We are currently investigating this issue.
The incident has been resolved, and Conflicts is now available. Please note that initial searches may experience a delay of up to 45 minutes. This should resolve automatically without any action required. Once a search completes successfully, subsequent searches are expected to perform normally. If a search remains unresponsive for more than an hour, please contact Aderant Support for further investigation. Thank you for your patience and cooperation.
Our team continues to actively investigate the issue, and based on our findings, we have also engaged Microsoft to assist with resolving an underlying Azure resource problem. At this time, we do not yet have an estimated timeframe for resolution. Please rest assured that we are working with urgency and will continue to keep you informed as progress is made. We sincerely appreciate your patience and understanding while we work to restore full service.
We continue to work closely with Microsoft to address the underlying issue. Their specialists are actively engaged alongside our team to expedite resolution. At this time, service remains unavailable and we are still unable to provide a confirmed resolution timeframe. We understand the impact this may have on your operations, and please be assured that restoring full service remains our highest priority. We will continue to share updates as new information becomes available. Thank you for your continued patience and understanding.
As of 10:55 AM, it has been confirmed that the underlying issue is within Microsoft Azure and impacting iTimekeep services. We are actively engaged with Microsoft as they work toward resolution and will continue to provide updates as more information becomes available. At this time, service remains unavailable and we are still unable to provide a confirmed resolution timeframe. We understand the impact this may have on your operations, and please be assured that restoring full service remains our highest priority. We will continue to share updates as new information becomes available. Thank you for your continued patience and understanding.
We are still awaiting Microsoft’s action to address the underlying issue causing the iTimekeep service disruption. We remain fully engaged with their team and will continue to provide updates as new information becomes available.
We are pleased to inform you that Microsoft has confirmed the underlying issue has been addressed on their side, and Aderant can confirm that iTimekeep service has been restored. As part of this process, impacted clients may need to restart iTimekeep Connect. If you have any questions or encounter further issues, please contact Aderant Support for assistance. Additionally, a Root Cause Analysis (RCA) will be shared once we receive the official RCA from Microsoft and can incorporate it into our communication.
As iTimekeep is experiencing an issue in the US, Onyx access is currently unavailable at this region. New logins cannot be completed; however, users who were logged in before the issue began can still access the system.
This incident has been resolved.
Onyx login is currently intermittent due to an issue affecting access to the iTimekeep application in the US region.
As iTimekeep continues working to resolve the authentication error, Onyx access remains unavailable. New logins cannot be completed; however, users who were logged in before the issue began can still access the system. Efforts are ongoing, and we will provide the next update once key progress milestones are reached.
This incident has been resolved.
We are currently experiencing an outage with Aderant Identity, which is preventing users from logging into products that rely on this service. Our team has pinpointed the root cause and is actively implementing a fix. We will continue to provide regular updates as we work to restore full functionality. Thank you for your patience.
The Aderant Identity service is now fully operational. A fix has been implemented and we are actively monitoring the results.
We are currently investigating an issue affecting user logins to the Outlook plugin across multiple regions. Our team has identified symptoms including infinite redirects and storage cookie errors, and we are actively working to determine the root cause. Please note: This issue is limited to the Outlook plugin only. The iTimekeep web application (desktop) and mobile experiences remain fully operational and are unaffected.
We have identified the root cause and a fix is being implemented. There is no expected downtime while the fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that is preventing users from logging into the Onyx web application. Our team is actively investigating the problem. Rest assured, the Rules are functioning normally and generating alerts in other applications without any issues.
A fix has been implemented, and we are currently monitoring the results.
This incident has been resolved.
We are aware of a Microsoft networking issue currently affecting Azure Services, which is causing downtime and degraded performance in the Onyx application. Impact on Onyx: - Users are unable to log in or access the Onyx web application. - Onyx's rules validation services are experiencing degraded performance. Our team is actively working to address the issue as quickly as possible. We are in communication with Microsoft and closely monitoring the situation. We appreciate your patience and understanding as we work to resolve this matter.
We are continuing to investigate this issue.
Microsoft has implemented a fix, and we are currently monitoring the results. Some progress has been made, and some tenants can now log into Onyx web application. Onyx's rule validation services and reports are still experiencing degraded performance.
This incident has been resolved.
We are currently experiencing a partial outage for Aderant Conflicts. This outage only affects Conflicts File Opening Services, resulting in failures to authenticate the API. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. Thank you for your understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degraded performance across our Conflicts Search services, resulting in intermittent failures to refresh search data for some users. The searches may not be accurate if the data is not refreshed. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. During this time, you may experience slower response times or occasional service disruptions. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. Thank you for your understanding.
We are pleased to inform you that full functionality has been restored across our Conflicts Search services. The intermittent issues with search data refresh have been resolved, and searches should now return accurate and up-to-date results as expected. We sincerely appreciate your patience during this time and apologize for any inconvenience caused. Our engineering team continues to monitor the system to ensure continued stability and performance. Should you encounter any further issues, please don't hesitate to reach out to us. Thank you for your understanding.
We are aware of the issue some firms are experiencing with view bill functionality within BillBlast. We are working to resolve the issue and will provide an update as soon as possible. Thank you for your patience.
The view bill issue has been resolved and affected functionality has been restored. Thank you for your patience.
We wanted to inform you that we are currently experiencing an issue where users cannot log into OCG Live in the UK region. All other functions are working as expected, and validation requests are still operational. Our team is actively working on resolving this, and we will update you as soon as we have more information. We sincerely apologize for any inconvenience this may have caused you and your team.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
We wanted to take a moment to keep you informed about our current operations. While the majority of our customers should not experience any issues, our team is currently performing essential scaling operations on our infrastructure to better serve you in the future. During this time, there may be brief periods where some users experience intermittent performance degradation. Please rest assured that our team is closely monitoring the situation and continuously measuring performance to ensure that any impact is minimized. We understand how crucial our services are to your operations, and we're working diligently to complete these upgrades as swiftly and smoothly as possible. Your patience and understanding are greatly appreciated.
Scaling operations are ongoing. Our team is continually monitoring the situation and doing everything we can to minimize the impact on our users. We are working diligently to complete these upgrades as swiftly and smoothly as possible. Your patience and understanding are greatly appreciated.
The scaling operations have been successfully completed. We’re grateful for your understanding during this process. All systems have been checked and are confirmed to be functioning efficiently.