Aderant experienced a critical incident on September 19, 2025 affecting iTimekeep UK, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 19, 2025, 12:43 PM UTC
Our team continues to actively investigate the issue, and based on our findings, we have also engaged Microsoft to assist with resolving an underlying Azure resource problem. At this time, we do not yet have an estimated timeframe for resolution. Please rest assured that we are working with urgency and will continue to keep you informed as progress is made. We sincerely appreciate your patience and understanding while we work to restore full service.
- identified Sep 19, 2025, 01:48 PM UTC
We continue to work closely with Microsoft to address the underlying issue. Their specialists are actively engaged alongside our team to expedite resolution. At this time, service remains unavailable and we are still unable to provide a confirmed resolution timeframe. We understand the impact this may have on your operations, and please be assured that restoring full service remains our highest priority. We will continue to share updates as new information becomes available. Thank you for your continued patience and understanding.
- identified Sep 19, 2025, 03:35 PM UTC
As of 10:55 AM, it has been confirmed that the underlying issue is within Microsoft Azure and impacting iTimekeep services. We are actively engaged with Microsoft as they work toward resolution and will continue to provide updates as more information becomes available. At this time, service remains unavailable and we are still unable to provide a confirmed resolution timeframe. We understand the impact this may have on your operations, and please be assured that restoring full service remains our highest priority. We will continue to share updates as new information becomes available. Thank you for your continued patience and understanding.
- identified Sep 19, 2025, 04:34 PM UTC
We are still awaiting Microsoft’s action to address the underlying issue causing the iTimekeep service disruption. We remain fully engaged with their team and will continue to provide updates as new information becomes available.
- resolved Sep 19, 2025, 05:23 PM UTC
We are pleased to inform you that Microsoft has confirmed the underlying issue has been addressed on their side, and Aderant can confirm that iTimekeep service has been restored. As part of this process, impacted clients may need to restart iTimekeep Connect. If you have any questions or encounter further issues, please contact Aderant Support for assistance. Additionally, a Root Cause Analysis (RCA) will be shared once we receive the official RCA from Microsoft and can incorporate it into our communication.