Aderant experienced a critical incident on September 3, 2025 affecting iTimekeep US, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2025, 01:47 PM UTC
We are investigating an issue affecting the iTimekeep experience in the US region.
- investigating Sep 03, 2025, 01:48 PM UTC
We are investigating an issue affecting the iTimekeep experience in the US region.
- investigating Sep 03, 2025, 02:59 PM UTC
Our teams are actively implementing remediation steps to restore normal performance. This includes work on core system services to stabilize the environment and improve responsiveness. We will continue to share updates as progress is made.
- monitoring Sep 03, 2025, 03:46 PM UTC
Our team is seeing improved performance and are working with customers on confirmation and any needed remediation steps. We are continuing to monitor the situation and will share updates as they become available.
- monitoring Sep 03, 2025, 04:22 PM UTC
We are preparing to deploy an update to improve stability and system reliability. This change will be seamless to users, with no downtime required. Our team will closely monitor the deployment to ensure success and will provide confirmation once it is complete.
- monitoring Sep 03, 2025, 04:35 PM UTC
The stability update for iTimekeep has been successfully deployed. Our team is closely monitoring the system to confirm expected performance and quickly address any issues that may arise.
- monitoring Sep 03, 2025, 06:46 PM UTC
After closely monitoring system performance, we have stabilized the user experience and restored iTimekeep to expected performance levels. We will continue to monitor to ensure ongoing stability.
- monitoring Sep 03, 2025, 07:53 PM UTC
Our monitoring continues to confirm that iTimekeep is stable and operating at expected performance levels. We will maintain active monitoring to ensure the experience remains consistent.
- monitoring Sep 03, 2025, 08:49 PM UTC
Our monitoring continues to confirm that iTimekeep is stable and operating at expected performance levels. We will maintain active monitoring to ensure the experience remains consistent.
- monitoring Sep 04, 2025, 12:38 AM UTC
Our monitoring continues to confirm that iTimekeep is stable and operating at expected performance levels. We will continue monitoring overnight and tomorrow morning to ensure the experience remains consistent.
- resolved Sep 04, 2025, 02:27 PM UTC
We are closing this incident as monitoring confirms that iTimekeep remains stable and is performing as expected. Ensuring the reliability of our service remains our top priority. Thank you for your patience while we worked to restore service.