Aderant experienced a critical incident on September 2, 2025 affecting Onyx US, lasting 9h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Onyx US
Update timeline
- investigating Sep 02, 2025, 02:35 PM UTC
Onyx login is currently intermittent due to an issue affecting access to the iTimekeep application in the US region.
- investigating Sep 02, 2025, 09:00 PM UTC
As iTimekeep continues working to resolve the authentication error, Onyx access remains unavailable. New logins cannot be completed; however, users who were logged in before the issue began can still access the system. Efforts are ongoing, and we will provide the next update once key progress milestones are reached.
- resolved Sep 03, 2025, 12:19 AM UTC
This incident has been resolved.