Aderant experienced a critical incident on July 31, 2025 affecting iTimekeep US and Conflicts US and 1 more component, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
iTimekeep USConflicts USPassive Time Assistant – USOnyx USCloud AR USiTimekeep CANConflicts APAPassive Time Assistant – APAOnyx CANiTimekeep UK
Update timeline
- identified Jul 31, 2025, 02:05 PM UTC
We are currently experiencing an outage with Aderant Identity, which is preventing users from logging into products that rely on this service. Our team has pinpointed the root cause and is actively implementing a fix. We will continue to provide regular updates as we work to restore full functionality. Thank you for your patience.
- resolved Jul 31, 2025, 02:10 PM UTC
The Aderant Identity service is now fully operational. A fix has been implemented and we are actively monitoring the results.