Is Second Life down?

We have been made aware that some residents have not received their Weekly Premium Stipend. We are implementing a fix to rectify this. We are in the process of getting Stipends delivered to all affected residents. Please keep an eye on this blog post for updates as they become available.

This incident has been resolved.

We are aware of an issue causing some regions to become inaccessible, displaying the error message: "Teleport Failed. Failed to grant capabilities" when attempting to teleport into them. As a temporary workaround, restarting the affected region has been found to restore access in most cases. For Mainland regions, anyone can request a region restart through our virtual assistant, Boxy, available here: https://lindenlab.freshdesk.com/support/home If you need to restart a Private Region, or if you are unable to complete the request through Boxy, please contact Second Life Support for assistance. Our engineers are actively investigating this issue and are working to implement a permanent resolution as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve it.

This incident has been resolved.

Residents are reporting some regions to be inaccessible, providing the error message "Failed to grant capabilities" when when attempting to teleport in. If you run into this error, it has been found that restarting the region can resolve the issue. Mainland regions can be restarted by all residents with assistance form our chat bot, Boxy, who you can speak to here (https://lindenlab.freshdesk.com/support/home). However, if you need to restart a Private region or are having issues with Boxy, please contact Support through phone, chat, or ticket and we will assist.

This incident has been resolved.

We're currently investigating issues with Second Life billing services, which may include buying or selling Linden dollars (L$) on the Linden Exchange (LindeX), completing US Dollar transactions, purchasing regions from the Land Store, or other financial transactions. Please monitor this blog for additional updates as our investigation continues.

We are continuing to investigate this issue.

We are currently investigating an issue affecting L$ transactions across Second Life. At this time, Residents should refrain from making or attempting any L$ transactions until this issue has been resolved. All L$ transactions may be affected, including but not limited to Marketplace purchases, L$ transfers and buys, inworld purchases, object payments, scripted vendor purchases, and Skill Gaming. Our teams are actively working to resolve this issue as quickly as possible. Once the issue has been resolved, we will review affected transactions and take any necessary steps to address them. We apologize for the inconvenience and appreciate your patience while we work to restore normal service.

A fix has been implemented for the issue affecting L$ transactions, and we are currently monitoring the situation. Residents should begin seeing L$ transactions return to normal, including Marketplace purchases, L$ transfers and buys, inworld purchases, object payments, scripted vendor purchases, and Skill Gaming. We will continue to review the impact from this issue and will take any necessary steps to address previously affected transactions. Thank you for your patience while our teams continue to monitor.

We are continuing to monitor for any further issues.

A fix has been implemented to enable L$ Transactions going forward. At this time, we are still working on reviewing a resolution to rectify previously effected transactions. Residents should begin seeing L$ transactions return to normal, including Marketplace purchases, L$ transfers and buys, inworld purchases, object payments, scripted vendor purchases, and Skill Gaming. We will continue to review the impact from this issue and will take any necessary steps to address previously affected transactions. At this time, no refunds have been issued or L$ delivered from effected transactions. We will provide updates here once we know more. Thank you for your patience while our teams continue to monitor.

Currently, L$ Transactions are up and behaving as expected. Any new transactions should not be affected by the previous issue; however, at this time, we are still working on reviewing a resolution to rectify previously effected transactions We will continue to review the impact from this issue and will take any necessary steps to address previously affected transactions. At this time, no refunds have been issued or L$ delivered from effected transactions. We will provide updates here once we know more. Thank you for your patience while our teams continue to monitor.

We have begun issuing refunds for affected transactions. Refunds will be issued in phases until all affected transactions have been processed. At this time, we do not have an estimated completion date, as the upcoming holiday weekend may impact processing times. We will share additional updates as more information becomes available. We appreciate your patience and understanding while we work to complete this process.

This incident has been resolved.

We are currently performing unscheduled maintenance on the Second Life Name Change services. During this maintenance, some Residents may be unable to complete a name change or may receive an error when attempting to use the service. We estimate this maintenance will last approximately 45-75 minutes. We apologize for the inconvenience and appreciate your patience while we work towards a resolution. For any issues after maintenance has ended, please submit a support ticket at: https://lindenlab.freshdesk.com/support/tickets/new

Unscheduled maintenance on the Second Life Name Change service has been completed. Residents should now be able to complete name changes as expected. We apologize for the inconvenience and appreciate your understanding.