Acuity Scheduling Outage History

Acuity Scheduling is up right now

Acuity Scheduling had 28 outages in the last 2 years totaling 30h 16m of downtime — averaging 1.2 incidents per month.

There were 28 Acuity Scheduling outages since May 22, 2025 totaling 30h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.acuityscheduling.com

Major May 19, 2026

Acuity Scheduling Service Outage

Detected by Pingoru
May 19, 2026, 05:05 PM UTC
Resolved
May 19, 2026, 05:35 PM UTC
Duration
29m
Affected: Acuity Scheduling
Timeline · 2 updates
  1. identified May 19, 2026, 05:05 PM UTC

    We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

  2. resolved May 19, 2026, 05:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 15, 2026

Acuity Scheduling / Intermittent slowness or blank pages during login and trial creation

Detected by Pingoru
May 15, 2026, 04:16 PM UTC
Resolved
May 15, 2026, 05:36 PM UTC
Duration
1h 20m
Affected: Acuity Scheduling
Timeline · 3 updates
  1. identified May 15, 2026, 04:16 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 15, 2026, 05:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 6, 2026

Acuity Scheduling / Some users may be unable to log in or create an account on acuityscheduling.com

Detected by Pingoru
May 06, 2026, 03:08 PM UTC
Resolved
May 06, 2026, 04:20 PM UTC
Duration
1h 12m
Affected: Acuity Scheduling
Timeline · 3 updates
  1. investigating May 06, 2026, 03:08 PM UTC

    We are currently investigating the issue.

  2. identified May 06, 2026, 04:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 06, 2026, 04:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

Acuity Scheduling / Intermittent loading issues

Detected by Pingoru
Apr 17, 2026, 06:08 PM UTC
Resolved
Apr 17, 2026, 06:23 PM UTC
Duration
14m
Timeline · 2 updates
  1. investigating Apr 17, 2026, 06:08 PM UTC

    We are currently investigating issues with Client Scheduling Pages and Acuity Admin pages not loading. We recommend refreshing the page periodically which can help with loading.

  2. resolved Apr 17, 2026, 06:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Acuity Scheduling - Clients of businesses may not be able to update card...

Detected by Pingoru
Mar 31, 2026, 05:38 PM UTC
Resolved
Mar 31, 2026, 06:37 PM UTC
Duration
59m
Affected: Acuity Scheduling
Timeline · 4 updates
  1. investigating Mar 31, 2026, 05:38 PM UTC

    We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

  2. identified Mar 31, 2026, 06:00 PM UTC

    We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

  3. identified Mar 31, 2026, 06:26 PM UTC

    We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible.

  4. resolved Mar 31, 2026, 06:37 PM UTC

    Systems are now operational.

Read the full incident report →

Minor March 25, 2026

Acuity Scheduling / Enterprise users unable to login due to 404 error

Detected by Pingoru
Mar 25, 2026, 07:34 PM UTC
Resolved
Mar 25, 2026, 08:32 PM UTC
Duration
58m
Affected: Acuity Scheduling
Timeline · 4 updates
  1. investigating Mar 25, 2026, 07:34 PM UTC

    We are currently investigating this issue.

  2. identified Mar 25, 2026, 07:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 25, 2026, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results. TMF

  4. resolved Mar 25, 2026, 08:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 11, 2026

Acuity Scheduling / Webhook delivery delay

Detected by Pingoru
Feb 11, 2026, 04:04 PM UTC
Resolved
Feb 11, 2026, 04:04 PM UTC
Duration
—
Affected: Acuity Scheduling
Timeline · 4 updates
  1. investigating Feb 11, 2026, 02:05 PM UTC

    We are currently investigating a delay in webhook delivery.

  2. identified Feb 11, 2026, 02:44 PM UTC

    We have identified the cause of the webhook delivery delay, and are working toward a solution.

  3. identified Feb 11, 2026, 04:03 PM UTC

    The issue with delayed webhook delivery has been resolved.

  4. resolved Feb 11, 2026, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 30, 2025

Email validation error prevents certain customers from booking appointments in Acuity Scheduling

Detected by Pingoru
Oct 30, 2025, 05:57 PM UTC
Resolved
Oct 30, 2025, 07:00 PM UTC
Duration
1h 3m
Affected: Acuity Scheduling
Timeline · 3 updates
  1. investigating Oct 30, 2025, 05:57 PM UTC

    We are currently investigating this issue.

  2. identified Oct 30, 2025, 06:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 30, 2025, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Acuity Scheduling / Slow loading or 500 errors

Detected by Pingoru
Oct 29, 2025, 05:40 PM UTC
Resolved
Oct 29, 2025, 07:04 PM UTC
Duration
1h 23m
Affected: Acuity Scheduling
Timeline · 4 updates
  1. investigating Oct 29, 2025, 05:40 PM UTC

    Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.

  2. monitoring Oct 29, 2025, 05:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 29, 2025, 06:38 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 29, 2025, 07:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 27, 2025

Issues with appointment booking

Detected by Pingoru
Oct 27, 2025, 11:37 AM UTC
Resolved
Oct 27, 2025, 12:19 PM UTC
Duration
41m
Affected: Acuity Scheduling
Timeline · 2 updates
  1. monitoring Oct 27, 2025, 11:37 AM UTC

    Some clients may have had issues paying for and confirming appointments around 7am-7:30am US Eastern time. A fix has been implemented and we are monitoring the results.

  2. resolved Oct 27, 2025, 12:19 PM UTC

    The issue was determined to be a problem with our observability tool, rather than an issue affecting Acuity businesses and clients.

Read the full incident report →

Major October 14, 2025

Acuity Scheduling Client Scheduling Pages Not Loading

Detected by Pingoru
Oct 14, 2025, 05:10 PM UTC
Resolved
Oct 14, 2025, 05:25 PM UTC
Duration
14m
Affected: Acuity Scheduling
Timeline · 2 updates
  1. investigating Oct 14, 2025, 05:10 PM UTC

    We are currently experiencing a service disruption where Acuity Client Scheduling Pages are not loading as expected. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

  2. resolved Oct 14, 2025, 05:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 7, 2025

Acuity Scheduling / Some users incorrectly see error message, "Your Scheduling trial expired"

Detected by Pingoru
Oct 07, 2025, 05:54 PM UTC
Resolved
Oct 07, 2025, 06:58 PM UTC
Duration
1h 3m
Affected: Acuity Scheduling
Timeline · 3 updates
  1. identified Oct 07, 2025, 05:54 PM UTC

    The issue has been identified and a fix is in progress.

  2. identified Oct 07, 2025, 06:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 07, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2025

Acuity Scheduling / Appointment Types not loading for some users

Detected by Pingoru
Oct 01, 2025, 04:47 PM UTC
Resolved
Oct 01, 2025, 04:57 PM UTC
Duration
9m
Affected: Acuity Scheduling
Timeline · 3 updates
  1. investigating Oct 01, 2025, 04:47 PM UTC

    We are currently investigating the issue.

  2. monitoring Oct 01, 2025, 04:51 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Oct 01, 2025, 04:57 PM UTC

    The issue has been resolved.

Read the full incident report →

Major October 1, 2025

Acuity loading

Detected by Pingoru
Oct 01, 2025, 02:48 AM UTC
Resolved
Oct 01, 2025, 04:14 AM UTC
Duration
1h 26m
Affected: Acuity Scheduling
Timeline · 5 updates
  1. investigating Oct 01, 2025, 02:48 AM UTC

    We're investigating issues with Acuity loading.

  2. investigating Oct 01, 2025, 03:20 AM UTC

    We’re continuing to investigate this issue

  3. investigating Oct 01, 2025, 03:21 AM UTC

    We’re continuing to investigate this issue

  4. monitoring Oct 01, 2025, 03:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 01, 2025, 04:14 AM UTC

    This issue has been resolved.

Read the full incident report →

Minor September 24, 2025

Acuity Scheduling / Acuity doesn't load for some users

Detected by Pingoru
Sep 24, 2025, 11:11 AM UTC
Resolved
Sep 24, 2025, 01:37 PM UTC
Duration
2h 25m
Affected: Acuity Scheduling
Timeline · 4 updates
  1. investigating Sep 24, 2025, 11:11 AM UTC

    We are currently investigating the issue.

  2. investigating Sep 24, 2025, 11:37 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Sep 24, 2025, 01:34 PM UTC

    The issue appears isolated to a small set of users located in geographic regions affected by network outages.

  4. resolved Sep 24, 2025, 01:37 PM UTC

    The issue appears isolated to a small set of users located in geographic regions affected by network outages.

Read the full incident report →

Critical September 23, 2025

Acuity Scheduling / 500 error

Detected by Pingoru
Sep 23, 2025, 02:54 PM UTC
Resolved
Sep 23, 2025, 03:23 PM UTC
Duration
29m
Affected: Acuity Scheduling
Timeline · 3 updates
  1. investigating Sep 23, 2025, 02:54 PM UTC

    We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.

  2. monitoring Sep 23, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 03:23 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor September 23, 2025

Clients unable to process payments using Square

Detected by Pingoru
Sep 23, 2025, 10:30 AM UTC
Resolved
Sep 23, 2025, 10:04 PM UTC
Duration
11h 33m
Affected: Acuity Scheduling
Timeline · 5 updates
  1. investigating Sep 23, 2025, 06:56 PM UTC

    Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.

  2. investigating Sep 23, 2025, 06:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 23, 2025, 07:35 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 23, 2025, 09:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2025, 10:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 17, 2025

Acuity Scheduling Loading Issues

Detected by Pingoru
Sep 17, 2025, 01:47 PM UTC
Resolved
Sep 17, 2025, 02:53 PM UTC
Duration
1h 5m
Affected: Acuity Scheduling
Timeline · 5 updates
  1. investigating Sep 17, 2025, 01:47 PM UTC

    Acuity Scheduling is experiencing loading issues, which may cause the left hand side menu to not load or the entire account to not load at all. We're investigating the cause and will provide an update as soon as possible.

  2. investigating Sep 17, 2025, 01:48 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 17, 2025, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 17, 2025, 01:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 17, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2025

Acuity Scheduling / 500 error on direct calendar links

Detected by Pingoru
Sep 16, 2025, 06:03 PM UTC
Resolved
Sep 16, 2025, 06:12 PM UTC
Duration
9m
Affected: Acuity Scheduling
Timeline · 3 updates
  1. investigating Sep 16, 2025, 06:03 PM UTC

    Some users may encounter a 500 error when using a direct calendar link. We are currently investigating this issue.

  2. monitoring Sep 16, 2025, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2025, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 9, 2025

Acuity Scheduling / Undelivered SMS Reminders

Detected by Pingoru
Sep 09, 2025, 06:18 PM UTC
Resolved
Sep 09, 2025, 07:26 PM UTC
Duration
1h 7m
Affected: Acuity Scheduling
Timeline · 4 updates
  1. investigating Sep 09, 2025, 06:18 PM UTC

    SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.

  2. identified Sep 09, 2025, 06:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2025, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2025, 07:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 2, 2025

Acuity Scheduling Service Disruption

Detected by Pingoru
Sep 02, 2025, 02:51 PM UTC
Resolved
Sep 02, 2025, 03:07 PM UTC
Duration
16m
Affected: Acuity Scheduling
Timeline · 3 updates
  1. investigating Sep 02, 2025, 02:51 PM UTC

    We are currently experiencing a service disruption with Acuity Scheduling. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.

  2. monitoring Sep 02, 2025, 02:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2025, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 28, 2025

Quickbook Integration Issues

Detected by Pingoru
Aug 28, 2025, 09:08 PM UTC
Resolved
Aug 28, 2025, 09:43 PM UTC
Duration
35m
Affected: Acuity Scheduling
Timeline · 4 updates
  1. investigating Aug 28, 2025, 09:08 PM UTC

    We are currently experiencing an issue with our Quickbooks integration. We do not have an ETA, but are actively working to resolve the issue.

  2. investigating Aug 28, 2025, 09:08 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 28, 2025, 09:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 28, 2025, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 28, 2025

Error when logging in to Acuity

Detected by Pingoru
Jul 28, 2025, 03:07 PM UTC
Resolved
Jul 28, 2025, 04:11 PM UTC
Duration
1h 3m
Affected: Acuity Scheduling
Timeline · 6 updates
  1. investigating Jul 28, 2025, 03:07 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 28, 2025, 03:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 28, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 28, 2025, 03:32 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jul 28, 2025, 04:09 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 28, 2025, 04:11 PM UTC

    This incident has been resolved.

Read the full incident report →