Acuity Scheduling incident

Acuity Scheduling / Undelivered SMS Reminders

Major Resolved View vendor source →

Acuity Scheduling experienced a major incident on September 9, 2025 affecting Acuity Scheduling, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 06:18 PM UTC
Resolved
Sep 09, 2025, 07:26 PM UTC
Duration
1h 7m
Detected by Pingoru
Sep 09, 2025, 06:18 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating Sep 09, 2025, 06:18 PM UTC

    SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.

  2. identified Sep 09, 2025, 06:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2025, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2025, 07:26 PM UTC

    This incident has been resolved.