Acuity Scheduling incident

Acuity Scheduling Loading Issues

Major Resolved View vendor source →

Acuity Scheduling experienced a major incident on September 17, 2025 affecting Acuity Scheduling, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 01:47 PM UTC
Resolved
Sep 17, 2025, 02:53 PM UTC
Duration
1h 5m
Detected by Pingoru
Sep 17, 2025, 01:47 PM UTC

Affected components

Acuity Scheduling

Update timeline

  1. investigating Sep 17, 2025, 01:47 PM UTC

    Acuity Scheduling is experiencing loading issues, which may cause the left hand side menu to not load or the entire account to not load at all. We're investigating the cause and will provide an update as soon as possible.

  2. investigating Sep 17, 2025, 01:48 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 17, 2025, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 17, 2025, 01:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 17, 2025, 02:53 PM UTC

    This incident has been resolved.