Acuity Scheduling experienced a critical incident on October 27, 2025 affecting Acuity Scheduling, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Acuity Scheduling
Update timeline
- monitoring Oct 27, 2025, 11:37 AM UTC
Some clients may have had issues paying for and confirming appointments around 7am-7:30am US Eastern time. A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2025, 12:19 PM UTC
The issue was determined to be a problem with our observability tool, rather than an issue affecting Acuity businesses and clients.