Acuity Scheduling Outage History

Acuity Scheduling is up right now

Pingoru has recorded 54 incidents for Acuity Scheduling: 25 in the last 12 months and 7 in the last 90 days.

Source: status.acuityscheduling.com

54incidents recorded
25last 12 months
7last 90 days
14 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Acuity Scheduling in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202610 of 720 (0%)
May 202633 of 744 (0%)
June 20263211 of 720 (29%)
July 202642 of 744 (0%)
August 2026320 of 744 (3%)
September 2026295 of 720 (13%)
October 202622 of 586 (0%)

Incidents, newest first

Major October 7, 2025 Acuity Scheduling / Some users incorrectly see error message, "Your Scheduling trial expired" 1h 3m Acuity Scheduling

Started Oct 07, 2025, 05:54 PM UTC· resolved Oct 07, 2025, 06:58 PM UTC

  1. identified Oct 07, 2025, 05:54 PM UTC

    The issue has been identified and a fix is in progress.

  2. identified Oct 07, 2025, 06:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 07, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 1, 2025 Acuity Scheduling / Appointment Types not loading for some users 9m Acuity Scheduling

Started Oct 01, 2025, 04:47 PM UTC· resolved Oct 01, 2025, 04:57 PM UTC

  1. investigating Oct 01, 2025, 04:47 PM UTC

    We are currently investigating the issue.

  2. monitoring Oct 01, 2025, 04:51 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Oct 01, 2025, 04:57 PM UTC

    The issue has been resolved.

Read the full incident report →

Major October 1, 2025 Acuity loading 1h 26m Acuity Scheduling

Started Oct 01, 2025, 02:48 AM UTC· resolved Oct 01, 2025, 04:14 AM UTC

  1. investigating Oct 01, 2025, 02:48 AM UTC

    We're investigating issues with Acuity loading.

  2. investigating Oct 01, 2025, 03:20 AM UTC

    We’re continuing to investigate this issue

  3. investigating Oct 01, 2025, 03:21 AM UTC

    We’re continuing to investigate this issue

  4. monitoring Oct 01, 2025, 03:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 01, 2025, 04:14 AM UTC

    This issue has been resolved.

Read the full incident report →

Minor September 24, 2025 Acuity Scheduling / Acuity doesn't load for some users 2h 25m Acuity Scheduling

Started Sep 24, 2025, 11:11 AM UTC· resolved Sep 24, 2025, 01:37 PM UTC

  1. investigating Sep 24, 2025, 11:11 AM UTC

    We are currently investigating the issue.

  2. investigating Sep 24, 2025, 11:37 AM UTC

    We are continuing to investigate the issue.

  3. monitoring Sep 24, 2025, 01:34 PM UTC

    The issue appears isolated to a small set of users located in geographic regions affected by network outages.

  4. resolved Sep 24, 2025, 01:37 PM UTC

    The issue appears isolated to a small set of users located in geographic regions affected by network outages.

Read the full incident report →

Critical September 23, 2025 Acuity Scheduling / 500 error 29m Acuity Scheduling

Started Sep 23, 2025, 02:54 PM UTC· resolved Sep 23, 2025, 03:23 PM UTC

  1. investigating Sep 23, 2025, 02:54 PM UTC

    We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.

  2. monitoring Sep 23, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 03:23 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor September 23, 2025 Clients unable to process payments using Square 11h 33m Acuity Scheduling

Started Sep 23, 2025, 10:30 AM UTC· resolved Sep 23, 2025, 10:04 PM UTC

  1. investigating Sep 23, 2025, 06:56 PM UTC

    Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.

  2. investigating Sep 23, 2025, 06:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 23, 2025, 07:35 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 23, 2025, 09:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 23, 2025, 10:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 17, 2025 Acuity Scheduling Loading Issues 1h 5m Acuity Scheduling

Started Sep 17, 2025, 01:47 PM UTC· resolved Sep 17, 2025, 02:53 PM UTC

  1. investigating Sep 17, 2025, 01:47 PM UTC

    Acuity Scheduling is experiencing loading issues, which may cause the left hand side menu to not load or the entire account to not load at all. We're investigating the cause and will provide an update as soon as possible.

  2. investigating Sep 17, 2025, 01:48 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 17, 2025, 01:48 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 17, 2025, 01:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 17, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2025 Acuity Scheduling / 500 error on direct calendar links 9m Acuity Scheduling

Started Sep 16, 2025, 06:03 PM UTC· resolved Sep 16, 2025, 06:12 PM UTC

  1. investigating Sep 16, 2025, 06:03 PM UTC

    Some users may encounter a 500 error when using a direct calendar link. We are currently investigating this issue.

  2. monitoring Sep 16, 2025, 06:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2025, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 9, 2025 Acuity Scheduling / Undelivered SMS Reminders 1h 7m Acuity Scheduling

Started Sep 09, 2025, 06:18 PM UTC· resolved Sep 09, 2025, 07:26 PM UTC

  1. investigating Sep 09, 2025, 06:18 PM UTC

    SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.

  2. identified Sep 09, 2025, 06:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 09, 2025, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 09, 2025, 07:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 9, 2025 Acuity Scheduling / Some clients unable to complete booking process –

Started Sep 09, 2025, 06:15 PM UTC· resolved Sep 09, 2025, 06:15 PM UTC

  1. resolved Sep 09, 2025, 06:15 PM UTC

    Some clients were unable to complete the booking process between September 8 at 1pm US Eastern time, and September 9 at 2:14 pm US Eastern time. The issue has been resolved.

Read the full incident report →

Notice August 28, 2025 Quickbook Integration Issues 35m Acuity Scheduling

Started Aug 28, 2025, 09:08 PM UTC· resolved Aug 28, 2025, 09:43 PM UTC

  1. investigating Aug 28, 2025, 09:08 PM UTC

    We are currently experiencing an issue with our Quickbooks integration. We do not have an ETA, but are actively working to resolve the issue.

  2. investigating Aug 28, 2025, 09:08 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 28, 2025, 09:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 28, 2025, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 28, 2025 Error when logging in to Acuity 1h 3m Acuity Scheduling

Started Jul 28, 2025, 03:07 PM UTC· resolved Jul 28, 2025, 04:11 PM UTC

  1. investigating Jul 28, 2025, 03:07 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 28, 2025, 03:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 28, 2025, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 28, 2025, 03:32 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jul 28, 2025, 04:09 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 28, 2025, 04:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 22, 2025 Acuity Scheduling users unable to create new trial accounts 15m Acuity Scheduling

Started Jul 22, 2025, 07:38 PM UTC· resolved Jul 22, 2025, 07:53 PM UTC

  1. investigating Jul 22, 2025, 07:38 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 22, 2025, 07:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2025, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 22, 2025 Acuity Scheduling users unable to login via Squarespace Account Dashboard 30m Acuity Scheduling

Started Jul 22, 2025, 07:22 PM UTC· resolved Jul 22, 2025, 07:53 PM UTC

  1. investigating Jul 22, 2025, 07:22 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 22, 2025, 07:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2025, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 22, 2025 Acuity Scheduling Service Interruption 15m

Started May 22, 2025, 03:30 PM UTC· resolved May 22, 2025, 03:45 PM UTC

  1. resolved May 22, 2025, 04:23 PM UTC

    Acuity Scheduling was briefly down for less than 1 minute around 11:44am ET.

Read the full incident report →

Minor May 12, 2025 Unable to start new trial 1h Acuity Scheduling

Started May 12, 2025, 03:15 PM UTC· resolved May 12, 2025, 04:15 PM UTC

  1. investigating May 12, 2025, 03:15 PM UTC

    Users are unable to start a new trial from the Acuity frontsite.

  2. monitoring May 12, 2025, 03:58 PM UTC

    A fix has been implemented, and the issue has been mitigated. We are monitoring the results.

  3. resolved May 12, 2025, 04:15 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor April 10, 2025 Acuity customers are experiencing increased latency and intermittent errors. 2h 4m Acuity Scheduling

Started Apr 10, 2025, 02:06 PM UTC· resolved Apr 10, 2025, 04:10 PM UTC

  1. investigating Apr 10, 2025, 02:06 PM UTC

    We are currently investigating the issue.

  2. identified Apr 10, 2025, 02:37 PM UTC

    The root cause has been identified and we are working on a fix.

  3. monitoring Apr 10, 2025, 03:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 10, 2025, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 4, 2025 Square hardware unable to pair and process transactions in the Acuity Admin mobile app 4d 1h Acuity Scheduling

Started Apr 04, 2025, 06:36 PM UTC· resolved Apr 08, 2025, 07:51 PM UTC

  1. investigating Apr 04, 2025, 06:36 PM UTC

    We are currently investigating an issue regarding Acuity Admin mobile app users unable to paid or process transactions using Square hardware.

  2. investigating Apr 04, 2025, 07:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 05, 2025, 12:57 AM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 07, 2025, 10:00 AM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 08, 2025, 11:59 AM UTC

    We are continuing to investigate this issue.

  6. monitoring Apr 08, 2025, 06:35 PM UTC

    The issue has been mitigated and we are monitoring the results.

  7. resolved Apr 08, 2025, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 28, 2025 Acuity Scheduling Webhooks missing appointment data 13h 8m Acuity Scheduling

Started Mar 28, 2025, 12:00 AM UTC· resolved Mar 28, 2025, 01:08 PM UTC

  1. investigating Mar 28, 2025, 12:21 PM UTC

    Acuity Scheduling Webhooks are being sent without appointment data. We're investigating the cause and will provide an update as soon as possible.

  2. investigating Mar 28, 2025, 12:29 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Mar 28, 2025, 12:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 28, 2025, 01:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 27, 2025 Issues using PayPal at checkout to pay for Acuity Scheduling subscriptions 3h 26m Acuity Scheduling

Started Mar 27, 2025, 06:10 PM UTC· resolved Mar 27, 2025, 09:37 PM UTC

  1. investigating Mar 27, 2025, 06:10 PM UTC

    We’re currently experiencing issues with using PayPal at checkout to pay for Acuity Scheduling subscriptions. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.

  2. identified Mar 27, 2025, 06:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 27, 2025, 09:00 PM UTC

    We are continuing to work on a fix for the issue.

  4. resolved Mar 27, 2025, 09:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 7, 2025 Acuity Scheduling Slow Loading and Intermittent Errors 1h 2m Acuity Scheduling

Started Mar 07, 2025, 01:22 PM UTC· resolved Mar 07, 2025, 02:24 PM UTC

  1. investigating Mar 07, 2025, 01:22 PM UTC

    The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive and intermittent errors. We're investigating the cause and will provide an update as soon as possible.

  2. monitoring Mar 07, 2025, 01:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 07, 2025, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2025 Acuity Scheduling Admin App Service Disruption 1h 46m Acuity Scheduling

Started Mar 06, 2025, 03:51 PM UTC· resolved Mar 06, 2025, 05:38 PM UTC

  1. investigating Mar 06, 2025, 03:51 PM UTC

    We are currently experiencing a service disruption with the Acuity Scheduling Admin App. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

  2. monitoring Mar 06, 2025, 03:57 PM UTC

    A fix is in place and service has restored for the Admin mobile app. We are continuing to monitor.

  3. investigating Mar 06, 2025, 04:41 PM UTC

    We are still experiencing errors on the Acuity Scheduling Admin mobile app. Our Engineering team is continuing to investigate.

  4. monitoring Mar 06, 2025, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 06, 2025, 05:38 PM UTC

    A fix has been implemented. This incident has been resolved.

Read the full incident report →

Notice February 19, 2025 Admin users unable to book appointments 40m

Started Feb 19, 2025, 03:00 PM UTC· resolved Feb 19, 2025, 03:40 PM UTC

  1. resolved Feb 19, 2025, 03:46 PM UTC

    Admin users were unable to book appointments for a period of about 40 minutes. The issue has been resolved.

Read the full incident report →

Notice February 18, 2025 Users cannot start a trial 1h 31m Acuity Scheduling

Started Feb 18, 2025, 10:04 PM UTC· resolved Feb 18, 2025, 11:35 PM UTC

  1. investigating Feb 18, 2025, 10:04 PM UTC

    We are currently investigating an issue that is affecting users trying to start trial accounts.

  2. identified Feb 18, 2025, 10:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 18, 2025, 10:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 18, 2025, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2025 Issue with reminder notifications 59m Acuity Scheduling

Started Jan 09, 2025, 02:10 PM UTC· resolved Jan 09, 2025, 03:10 PM UTC

  1. identified Jan 09, 2025, 02:10 PM UTC

    Some customers may be experiencing an issue with reminder notifications. The issue is being investigated.

  2. monitoring Jan 09, 2025, 02:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 09, 2025, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →