Acuity Scheduling had 42 outages in the last 2 years totaling 131h 43m of downtime — averaging 1.7 incidents per month.
There were 42 Acuity Scheduling outages since July 11, 2024 totaling 131h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Acuity Scheduling was briefly down for less than 1 minute around 11:44am ET.
Users are unable to start a new trial from the Acuity frontsite.
A fix has been implemented, and the issue has been mitigated. We are monitoring the results.
The issue has been resolved.
We are currently investigating the issue.
The root cause has been identified and we are working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue regarding Acuity Admin mobile app users unable to paid or process transactions using Square hardware.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been mitigated and we are monitoring the results.
This incident has been resolved.
Acuity Scheduling Webhooks are being sent without appointment data. We're investigating the cause and will provide an update as soon as possible.
We are continuing to investigate the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing issues with using PayPal at checkout to pay for Acuity Scheduling subscriptions. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for the issue.
This incident has been resolved.
The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive and intermittent errors. We're investigating the cause and will provide an update as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a service disruption with the Acuity Scheduling Admin App. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
A fix is in place and service has restored for the Admin mobile app. We are continuing to monitor.
We are still experiencing errors on the Acuity Scheduling Admin mobile app. Our Engineering team is continuing to investigate.
A fix has been implemented and we are monitoring the results.
A fix has been implemented. This incident has been resolved.
Admin users were unable to book appointments for a period of about 40 minutes. The issue has been resolved.
We are currently investigating an issue that is affecting users trying to start trial accounts.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some customers may be experiencing an issue with reminder notifications. The issue is being investigated.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Microsoft Outlook Syncing is currently delayed due to the Microsoft incident "MO941162". Microsoft is investigating the issue and working toward a fix but a timeline to resolution has not been provided. We are monitoring the situation and will provide an update as soon as possible.
We are continuing to monitor the situation with Microsoft 365.
This incident has been resolved.
We are currently investigating an issue with intake form file uploads resulting in an error message. This issue affects admins attempting to upload files to an appointment's intake form, and may appear on the scheduling page for some clients.
We are continuing to investigate the issue.
We are continuing to investigate the issue.
We are continuing to investigate this issue.
The issue with file uploads to intake forms has been resolved.
We are aware of an issue affecting some Client Scheduling Pages. Engineering is currently working to resolve it.
This incident has been resolved.
We are currently investigating this issue.