ActiveCampaign incident

Issues with Automations and Campaign Link Tracking

Major Resolved View vendor source →

ActiveCampaign experienced a major incident on November 6, 2025 affecting Automations and Campaigns, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 08:47 PM UTC
Resolved
Nov 06, 2025, 11:50 PM UTC
Duration
3h 2m
Detected by Pingoru
Nov 06, 2025, 08:47 PM UTC

Affected components

AutomationsCampaigns

Update timeline

  1. investigating Nov 06, 2025, 08:47 PM UTC

    We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.

  2. investigating Nov 06, 2025, 08:57 PM UTC

    We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate.

  3. investigating Nov 06, 2025, 08:59 PM UTC

    We are continuing to investigate this issue.

  4. identified Nov 06, 2025, 09:08 PM UTC

    The issue has been identified and engineers are working to fully resolve the issue now.

  5. identified Nov 06, 2025, 09:17 PM UTC

    Link tracking is mostly restored. Engineers are continuing to work towards full resolution.

  6. monitoring Nov 06, 2025, 09:36 PM UTC

    Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues.

  7. resolved Nov 06, 2025, 11:50 PM UTC

    This incident has been resolved.