ActiveCampaign incident

Engineers are actively investigating reports of partners being unable to login to their partner portal

Major Resolved View vendor source →

ActiveCampaign experienced a major incident on November 5, 2025 affecting ARC & ARC Services and ARC & ARC Services and 1 more component, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 10:59 AM UTC
Resolved
Nov 05, 2025, 01:24 PM UTC
Duration
2h 24m
Detected by Pingoru
Nov 05, 2025, 10:59 AM UTC

Affected components

ARC & ARC ServicesARC & ARC ServicesARC & ARC Services

Update timeline

  1. investigating Nov 05, 2025, 10:59 AM UTC

    We are currently investigating this issue.

  2. identified Nov 05, 2025, 11:37 AM UTC

    Engineers have identified the root cause and are working on implementing a fix.

  3. monitoring Nov 05, 2025, 12:58 PM UTC

    Engineers have applied a fix and are monitoring. Partners should now be able to access the partner portal as expected.

  4. resolved Nov 05, 2025, 01:24 PM UTC

    Engineering and support has confirmed that the issue is resolved.