ActiveCampaign incident

Intermittent degraded performance

Minor Resolved View vendor source →

ActiveCampaign experienced a minor incident on November 4, 2025 affecting API Availability and Automations and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2025, 04:41 PM UTC
Resolved
Nov 04, 2025, 06:04 PM UTC
Duration
1h 23m
Detected by Pingoru
Nov 04, 2025, 04:41 PM UTC

Affected components

API AvailabilityAutomationsCampaignsConversationsCRMCustom ObjectsCustom ReportsE-commerceIntegrationsPlatform Availability

Update timeline

  1. investigating Nov 04, 2025, 04:41 PM UTC

    Engineers have identified intermittent degraded performance causing slower than expected response times and occasional session disruptions. We are investigating to determine the root cause.

  2. monitoring Nov 04, 2025, 05:23 PM UTC

    Engineers have identified the root cause and implemented a fix. Customers should see performance returning to normal at this time but we will continue monitoring to ensure that performance is as expected.

  3. resolved Nov 04, 2025, 06:04 PM UTC

    All services should be functioning normally at this time.