ActiveCampaign incident

SEV3 - [APAC] Delays in campaign sending due to an elevated queue

Minor Resolved View vendor source →

ActiveCampaign experienced a minor incident on January 5, 2026 affecting Campaigns, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 12:19 AM UTC
Resolved
Jan 05, 2026, 12:51 AM UTC
Duration
32m
Detected by Pingoru
Jan 05, 2026, 12:19 AM UTC

Affected components

Campaigns

Update timeline

  1. identified Jan 05, 2026, 12:19 AM UTC

    scaling up the campaign sending crontabulpous instances to provide relief to elevated queue

  2. monitoring Jan 05, 2026, 12:43 AM UTC

    APAC queue was scaled 4x. the queue depth and errors seems to be dropping for both identified accounts

  3. resolved Jan 05, 2026, 12:51 AM UTC

    This incident has been resolved.