Acquia Outage History

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Acquia had 45 outages in the last 2 years totaling 253h 5m of downtime — averaging 1.8 incidents per month.

There were 45 Acquia outages since June 23, 2025 totaling 253h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.acquia.com

Major November 18, 2025

Service for all affected Acquia Source has been restored

Detected by Pingoru
Nov 18, 2025, 01:52 PM UTC
Resolved
Nov 18, 2025, 06:11 PM UTC
Duration
4h 19m
Affected: Acquia Source
Timeline · 3 updates
  1. identified Nov 18, 2025, 01:52 PM UTC

    Acquia is currently investigating an interruption of service for Acquia Source Platform (source.acquia.com), which is currently inaccessible. This interruption is not expected to impact customer CMS or sites hosted on Acquia Source. Our teams are actively working on a resolution. We will provide a full update once the service is fully restored.

  2. monitoring Nov 18, 2025, 02:54 PM UTC

    Acquia Source Platform (source.acquia.com) is now accessible, and the issue has been resolved. Our team will continue to monitor the situation to ensure ongoing stability. We will provide additional updates when available.

  3. resolved Nov 18, 2025, 06:11 PM UTC

    The underlying cause of this Acquia Source service interruption has been addressed. All affected Acquia Source services have been restored. All services are operational at this time.

Read the full incident report →

Major November 13, 2025

Acquia has detected an impared services for some Acquia Cloud Next applications

Detected by Pingoru
Nov 13, 2025, 03:01 PM UTC
Resolved
Nov 13, 2025, 06:25 PM UTC
Duration
3h 23m
Affected: Acquia Cloud NextAcquia Source
Timeline · 4 updates
  1. investigating Nov 13, 2025, 03:01 PM UTC

    Acquia is currently investigating an interruption of service for some Applications across Acquia Cloud Next & Acquia Source platforms. Our engineering team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding.

  2. investigating Nov 13, 2025, 05:08 PM UTC

    We are continuing to investigate this issue impacting services for some Applications across Acquia Cloud Next & Acquia Source platforms. We will provide updates as more information becomes available. Thank you for your patience and understanding.

  3. monitoring Nov 13, 2025, 05:36 PM UTC

    Acquia has deployed a fix for the recent interruption of services affecting some Applications across Acquia Cloud Next and Acquia Source. We are now monitoring the situation to ensure full service stability and continued recovery. We will continue to provide updates as needed. Thank you for your patience and understanding.

  4. resolved Nov 13, 2025, 06:25 PM UTC

    The underlying cause of this service interruption has been addressed. All affected services have been restored and operational now.

Read the full incident report →

Minor October 25, 2025

Acquia has detected an interruption in our ability to launch new applications for Cloud Platform Professional

Detected by Pingoru
Oct 25, 2025, 09:19 PM UTC
Resolved
Oct 27, 2025, 10:55 PM UTC
Duration
2d 1h
Affected: Cloud Platform ProfessionalDrupal Cloud UI
Timeline · 4 updates
  1. investigating Oct 25, 2025, 09:19 PM UTC

    Acquia is currently investigating an issue with the Acquia Cloud Professional service. While we are investigating this issue, we are temporarily disabling new sales and server configuration services. We will provide more information as it becomes available.

  2. identified Oct 27, 2025, 07:43 PM UTC

    Acquia has identified the cause of the issue impacting Acquia Cloud Professional service. We are currently working on a mitigation. New sales and server configuration services for ACP continue to be disabled for now. We will provide more information as it becomes available.

  3. identified Oct 27, 2025, 09:55 PM UTC

    Acquia has identified the cause of the issue impacting Acquia Cloud Professional service and are currently working on a mitigation. New sales and server configuration services for ACP continue to be disabled for now. We will continue to provide more information as it becomes available.

  4. resolved Oct 27, 2025, 10:55 PM UTC

    The issue impacting Acquia Cloud Professional (ACP) service is now fully resolved. All new sales and server configuration services for ACP are now available and fully operational. Thank you for your patience while our team worked on this resolution.

Read the full incident report →

Critical October 20, 2025

Acquia has detected a temporary service interruption in the Acquia ticketing system

Detected by Pingoru
Oct 20, 2025, 08:24 AM UTC
Resolved
Oct 20, 2025, 10:32 AM UTC
Duration
2h 7m
Affected: Acquia Support Systems
Timeline · 2 updates
  1. investigating Oct 20, 2025, 08:24 AM UTC

    We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation We will provide additional information as it becomes available.

  2. resolved Oct 20, 2025, 10:32 AM UTC

    The Acquia Support Ticket System has returned to normal and is now functioning properly.

Read the full incident report →

Major October 20, 2025

ACN Cannot pull new pods

Detected by Pingoru
Oct 20, 2025, 05:19 AM UTC
Resolved
Oct 20, 2025, 05:37 AM UTC
Duration
18m
Affected: Acquia Cloud Next
Timeline · 3 updates
  1. investigating Oct 20, 2025, 05:19 AM UTC

    We've detected an issues with image pulls in multiple cluster for the eu-central-1 region.

  2. monitoring Oct 20, 2025, 05:31 AM UTC

    We have investigated and detected an issue with image pulls across multiple clusters in the eu-central-1 region. Our team has actively implemented a workaround to resolve this issue and is currently monitoring the situation.

  3. resolved Oct 20, 2025, 05:37 AM UTC

    The issue with image pulls across multiple clusters in the eu-central-1 region has now been resolved. The team is continuing to monitor the situation to ensure ongoing stability.

Read the full incident report →

Minor September 10, 2025

Acquia has detected a degradation for Log Streaming service

Detected by Pingoru
Sep 10, 2025, 07:04 PM UTC
Resolved
Sep 12, 2025, 07:36 PM UTC
Duration
2d
Timeline · 6 updates
  1. investigating Sep 10, 2025, 07:04 PM UTC

    Acquia is currently experiencing an issue with the Cloud Platform where Log Streaming is not accessible from the Cloud UI for some customers. We are actively investigating the problem, and we will provide updates as soon as more information becomes available.

  2. identified Sep 10, 2025, 07:51 PM UTC

    We have identified the issue affecting log streaming service for some customers in the Cloud UI . We are currently working to implement a solution and test the behavior. We will keep you updated as more information becomes available.

  3. investigating Sep 10, 2025, 11:04 PM UTC

    We have identified the issue affecting log streaming in the Cloud UI. We are still working to implement and test a solution. We will keep you updated as more information becomes available.

  4. identified Sep 11, 2025, 01:21 PM UTC

    We have identified the issue affecting log streaming in the Cloud UI. We are currently working on deploying a fix. We will share an update as soon as available.

  5. investigating Sep 12, 2025, 12:44 PM UTC

    We have successfully resolved the issue affecting log streaming in the Cloud UI. The fix has been deployed, and normal functionality has been restored.

  6. resolved Sep 12, 2025, 07:36 PM UTC

    We have successfully resolved the issue affecting log streaming in the Cloud UI. The fix has been deployed, and normal functionality has been restored.

Read the full incident report →

Critical August 21, 2025

Acquia has detected service interruption in the Acquia Cloud IDEs

Detected by Pingoru
Aug 21, 2025, 07:10 PM UTC
Resolved
Aug 21, 2025, 09:10 PM UTC
Duration
1h 59m
Timeline · 3 updates
  1. investigating Aug 21, 2025, 07:10 PM UTC

    We are currently investigating an interruption in services for Acquia Cloud IDEs. Customers will face issues with Creating, Accessing & Booting up Cloud IDE instances. We will provide additional information as it becomes available.

  2. monitoring Aug 21, 2025, 08:16 PM UTC

    Acquia is currently monitoring an event that caused an interruption in services for Acquia Cloud IDEs. Customers should no longer experience issues with creating, accessing, and booting up Cloud IDE instances. We will continue provide additional updates as more information becomes available.

  3. resolved Aug 21, 2025, 09:10 PM UTC

    Acquia has resolved the event that caused an interruption in services for Acquia Cloud IDEs. Customers should now be able to create, access, and boot up Cloud IDE instances without issue. We will continue to monitor the situation and provide additional updates if necessary.

Read the full incident report →

Minor August 21, 2025

Acquia is investigating CDP Campaigns Failing to Push to Google Ads

Detected by Pingoru
Aug 21, 2025, 10:32 AM UTC
Resolved
Aug 21, 2025, 07:51 PM UTC
Duration
9h 19m
Timeline · 2 updates
  1. investigating Aug 21, 2025, 10:32 AM UTC

    Acquia is currently experiencing an issue where all CDP Campaigns pushing Audiences to Google Ads are failing. We are actively investigating the cause. We will provide further updates as soon as we have more information.

  2. resolved Aug 21, 2025, 07:51 PM UTC

    Acquia has identified and resolved the root cause of the issue that prevented CDP Campaigns from successfully pushing audiences to Google Ads. Our team is actively reprocessing the affected campaigns and will ensure they are correctly sent through the Google Ads connector. Individual emails will be sent to the affected accounts to confirm successful processing.

Read the full incident report →

Critical August 13, 2025

Acquia has detected impairment of services for Acquia Cloud Next applications

Detected by Pingoru
Aug 13, 2025, 03:31 PM UTC
Resolved
Aug 13, 2025, 05:28 PM UTC
Duration
1h 56m
Affected: Acquia Cloud Next
Timeline · 4 updates
  1. investigating Aug 13, 2025, 03:31 PM UTC

    Acquia is currently investigating reports of impaired services impacting services across Acquia Cloud Next Applications. Our team is actively working to resolve the issue and restore the services as quickly as possible. We apologize for any inconvenience and will provide further updates as the situation develops.

  2. identified Aug 13, 2025, 03:39 PM UTC

    We have identified the root cause of the issue impacting services across Acquia Cloud Next Applications. Our team is actively working to implement a solution and restore services as quickly as possible. We apologize for any inconvenience and will provide further updates as the situation develops.

  3. monitoring Aug 13, 2025, 04:44 PM UTC

    The solution to address the issue impacting services across Acquia Cloud Next Applications has been implemented. Our team is now actively monitoring the environment to ensure stability and confirm that services are fully restored. We will provide further updates as needed.

  4. resolved Aug 13, 2025, 05:28 PM UTC

    The underlying cause of the service interruption has been addressed. All affected services across Acquia Cloud Next Applications have been restored, and everything is now fully operational.

Read the full incident report →

Minor July 28, 2025

Acquia has detected an SSL certificate issue with customer authentication.

Detected by Pingoru
Jul 28, 2025, 03:50 AM UTC
Resolved
Jul 28, 2025, 11:11 AM UTC
Duration
7h 21m
Affected: Acquia Content Hub
Timeline · 4 updates
  1. investigating Jul 28, 2025, 03:50 AM UTC

    Acquia is investigating this issue where the SSL issue is causing errors when the Content Hub service attempts to fetch data from the customer authentication Note: This issue is observed specifically in ap-southeast-2 and eu-central-1 regions. We will continue to provide updates as more information becomes available.

  2. investigating Jul 28, 2025, 04:33 AM UTC

    Acquia is investigating SSL errors that are causing the Content Hub service to fail when synchronizing data. The SSL certificate failure is preventing customers’ Drupal applications from authenticating into the service, affecting both publisher and subscriber sites. Specifically in the ap-southeast-2 and eu-central-1 regions. We will provide updates as more information becomes available

  3. monitoring Jul 28, 2025, 07:55 AM UTC

    A fix has been deployed to address the Content Hub sync issues caused by SSL certificate errors, and services have now resumed. We are continuing to monitor performance at this time.

  4. resolved Jul 28, 2025, 11:11 AM UTC

    The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time

Read the full incident report →

Minor July 22, 2025

Acquia has detected an issue affecting Pipeline jobs.

Detected by Pingoru
Jul 22, 2025, 03:51 AM UTC
Resolved
Jul 22, 2025, 06:36 AM UTC
Duration
2h 45m
Affected: Acquia Cloud CD Pipelines
Timeline · 2 updates
  1. monitoring Jul 22, 2025, 03:51 AM UTC

    Acquia has implemented a solution to resolve the issue affecting pipeline jobs. Acquia is closely monitoring this situation. We will continue to provide updates as more information becomes available.

  2. resolved Jul 22, 2025, 06:36 AM UTC

    The underlying cause of the issue affecting pipeline jobs has been addressed. All services are operational at this time.

Read the full incident report →

Minor July 14, 2025

Acquia has detected an issue affecting the log download on Acquia Cloud Next applications.

Detected by Pingoru
Jul 14, 2025, 06:00 AM UTC
Resolved
Jul 14, 2025, 08:25 AM UTC
Duration
2h 25m
Affected: Acquia Cloud Next
Timeline · 2 updates
  1. investigating Jul 14, 2025, 06:00 AM UTC

    We are currently investigating an issue affecting log downloads of drupal-watchdog logs on Acquia Cloud Next applications. We will provide additional information as it becomes available.

  2. resolved Jul 14, 2025, 08:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2025

Acquia is investigating a degradation of service for Acquia Cloud

Detected by Pingoru
Jul 02, 2025, 08:15 AM UTC
Resolved
Jul 02, 2025, 09:22 AM UTC
Duration
1h 6m
Affected: Acquia Cloud NextCloud Platform Enterprise
Timeline · 3 updates
  1. investigating Jul 02, 2025, 08:15 AM UTC

    Acquia is currently investigating a service degradation issue that may cause delays for all customers in receiving notifications for their completed tasks. We are actively working to resolve this problem and will provide more information as it becomes available. We appreciate your understanding and patience in this regard.

  2. monitoring Jul 02, 2025, 08:29 AM UTC

    Acquia has implemented a resolution for the service interruption, and the task queues have now been cleared. We are currently monitoring the situation to ensure continued stability and performance. Further updates will be provided as information becomes available.

  3. resolved Jul 02, 2025, 09:22 AM UTC

    The underlying cause of this service degradation has been addressed. The Acquia Cloud interface and all related sites and services have been restored. All services are operational at this time.

Read the full incident report →

Minor June 27, 2025

Acquia Cloud Next (ACN) Performance Degradation

Detected by Pingoru
Jun 27, 2025, 04:40 PM UTC
Resolved
Jun 27, 2025, 10:19 PM UTC
Duration
5h 38m
Affected: Acquia Cloud Next
Timeline · 4 updates
  1. investigating Jun 27, 2025, 04:40 PM UTC

    Acquia Cloud Next (ACN) is currently experiencing degraded performance. You may notice slower performance, intermittent disruptions, or increased latency at this time. Our team is actively working to resolve the issue and restore full functionality as quickly as possible. We apologize for any inconvenience and will provide further updates as the situation develops.

  2. identified Jun 27, 2025, 06:19 PM UTC

    We have identified that the ACN degrade in performance issues are currently limited to the following regions: US-East, US-West, CA-Central, and SA-East. Our team has pinpointed the underlying cause and is implementing a solution to restore optimal service. We will continue to monitor the situation closely and share further updates as we make progress.

  3. monitoring Jun 27, 2025, 07:42 PM UTC

    We have implemented a fix to address the Acquia Cloud Next (ACN) performance degradation in the affected regions (US-East, US-West, CA-Central, and SA-East). Our engineering team is actively monitoring the platform to ensure stability and confirm that full functionality has been restored. We will continue to watch the situation closely and will provide further updates as needed.

  4. resolved Jun 27, 2025, 10:19 PM UTC

    The underlying cause of the Acquia Cloud Next (ACN) performance degradation in the affected regions (US-East, US-West, CA-Central, and SA-East) has been addressed. All affected services have been restored and operational at this time.

Read the full incident report →

Critical June 23, 2025

Acquia has detected impairment of services for Acquia Cloud IDEs

Detected by Pingoru
Jun 23, 2025, 04:04 PM UTC
Resolved
Jun 23, 2025, 05:39 PM UTC
Duration
1h 34m
Affected: Cloud IDE
Timeline · 4 updates
  1. investigating Jun 23, 2025, 04:04 PM UTC

    We are currently investigating a disruption in services affecting Acquia Cloud IDEs. Customers may experience difficulty accessing or deleting existing IDE instances, as well as encounter issues creating new ones. We will provide additional information as it becomes available.

  2. identified Jun 23, 2025, 04:33 PM UTC

    The underlying cause of the issue has been identified affecting services for Acquia Cloud IDE. Our team is actively working on implementing a solution to address this problem. We will keep you informed with further updates as we progress.

  3. monitoring Jun 23, 2025, 04:49 PM UTC

    A fix has been deployed to address the interruption of services impacting Acquia Cloud IDEs. We are seeing the services have been resumed & our customers should be able to access & resume operations around existing IDEs, as well as able to create new one. We are continuing to monitor performance at this time.

  4. resolved Jun 23, 2025, 05:39 PM UTC

    The underlying cause of interruption affecting services for Acquia Cloud IDEs, has been addressed. All affected services have been restored and operational at this time.

Read the full incident report →