Outage: Multi-Region Load Balancers

Update timeline

1. investigating Mar 13, 2026, 01:04 AM UTC

   Acquia is currently investigating an outage impacting multiple load balancers across several regions.Our engineering team is actively engaged and working to identify the issue.

2. investigating Mar 13, 2026, 02:10 AM UTC

   Update: Our engineering team continues to investigate the load balancer issue. At this time, the impact appears to be limited to a subset of customer applications. Impacted customers have been contacted directly while we continue working toward resolution. Further updates will be shared as more information becomes available.

3. monitoring Mar 13, 2026, 03:42 AM UTC

   The issue appears to be resolved and previously impacted sites are now accessible. Our engineering team will continue to monitor the environment to ensure stability. If you are still experiencing issues with your site, please respond to the support ticket opened for your environment or contact our support team so we can assist further. Additional updates will be shared as more information becomes available.

4. resolved Mar 14, 2026, 12:05 PM UTC

   Acquia has successfully addressed the service interruption impacting a specific load balancer pair. Following a period of monitoring, all associated applications are confirmed to be stable and operating normally. Thank you for your patience and understanding while we worked to restore full service.