Is Acquia down?

We experienced an interruption affecting Code Studio during a scheduled maintenance activity. Code Studio was unavailable for approximately 40 minutes beyond the scheduled maintenance window. The release was rolled back to the previous version, and the instance is now back online. We apologize for the inconvenience caused. Impact Hours: 29th October 7:59 AM to 8:50 AM UTC

All Code Studio services have been restored and are fully operational. The Code Studio user interface and all associated platform services are stable and remain online. This incident is now resolved. Thank you for your patience while our teams worked to restore services.

As a security precaution related to a critical PHP security release, Acquia has temporarily disabled some Acquia Cloud Platform management services while we wait for a pending operating system security update from AWS. Your applications remain online and available to visitors, and you can still sign in to Drupal. During this time, you will not be able to sign in to Acquia, access the Acquia Support portal to submit tickets, use Acquia Cloud Platform management tools or Cloud API, deploy code to production environments, or view Acquia Maintenance. Acquia does not have an estimated restoration time yet. We will post updates here, including when services are available again. For more information, subscribe to the Acquia Acquia Trust Center | Powered by SafeBase(https://security.acquia.com/) . Maintenance reference #7614

As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio. We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support We are continuing to monitor the situation and will provide further updates as more information becomes available.

As an additional security precaution, we have also temporarily disabled services for Acquia Campaign Studio, Acquia Campaign Factory & Site Studio. We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support We are continuing to monitor the situation and will provide further updates as more information becomes available.

Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services remain temporarily unavailable, as well as Acquia Campaign Studio, Acquia Campaign Factory & Site Studio. Your applications remain online and available to visitors, and you can still sign in to Drupal. We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support We are continuing to monitor the situation and will provide further updates as more information becomes available.

Acquia is continuing to work with external services on the pending security update. Acquia Cloud Platform management services, Acquia Campaign Studio, Acquia Campaign Factory, and Site Studio remain temporarily unavailable. Your applications remain online and available to visitors, and you can still sign in to Drupal. We understand that customers are currently unable to access the Acquia Support portal to submit tickets online. If you require assistance during this time, you can contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: https://docs.acquia.com/support/guide/#contacting-acquia-support We are continuing to monitor the situation and will provide further updates as more information becomes available.

Acquia continues to address the critical PHP security release across our products. Here is the current status: Patching progress: All Acquia customer applications have been patched. Acquia is still pending an operating system security update from external services to restore our disabled backend services. As a security precaution, Acquia has temporarily disabled some services while we wait for an operating system security update from external services. Our external service has indicated that this update is expected on 22 October 2026. Acquia is working internally on alternative options to restore services as soon as possible. Current Status: Acquia Cloud Platform: Your applications remain online and you can sign in to Drupal. You cannot use the Acquia Cloud Platform user interface, Cloud API, Acquia CLI, Pipelines, or code deployments. Acquia Support: Some support systems are degraded, and you may not be able to submit support tickets. For urgent issues, contact the Acquia Support team directly via phone. Please refer to our support guide for a list of regional contact numbers: Contacting Acquia Support . Acquia Campaign Studio and Acquia Campaign Factory: Instances are temporarily offline. Acquia Site Studio: The Site Studio API is unavailable. You cannot edit pages that use a Site Studio layout canvas Acquia Web Governance: You can continue to use Acquia Web Governance. Statistics will be unavailable beginning tonight, and we expect to restore them by the end of day on 22 October 2026. If you took your application offline: If your team took your application offline as a precaution, you cannot bring it back online until Acquia Cloud Platform backend services are restored. We will post on Acquia Status as soon as services are available. Customer Action: No action is required. For ongoing updates, see Acquia Status and subscribe to the Acquia Trust Center.

Acquia has restored many services temporarily disabled during our security maintenance, and all customer applications remain patched and online. Core services—including the Acquia Cloud Platform (UI, API, Pipelines, and deployments), Acquia ID, Cloud CD Pipelines, Acquia Support ticketing, and Acquia Site Studio—are fully operational. Work continues on releasing updates for Acquia Source CMS, Acquia CLI, Campaign Studio, Campaign Factory, and Web Governance Statistics. We will continue to provide further updates as these finalize.

We have made further progress as Acquia Source CMS and Acquia CLI are now fully operational. Work continues on Acquia Campaign Studio, Acquia Campaign Factory, and Acquia Web Governance Statistics, and we will share our next update shortly.

All Acquia customer applications have been patched and remain online. Core services have been restored, and Acquia Web Governance is operational. Work continues on restoring Acquia Campaign Studio and Acquia Campaign Factory. Our teams are actively working to restore these services and will provide further updates as more information becomes available.

Acquia is still working on to restore the services for Acquia Campaign Studio and Acquia Campaign Factory. We will continue to keep you updated as more information becomes available.

We have made further progress by restoring services for Acquia Campaign Factory, which are now fully operational.We are continuing to work on restoring service for Acquia Campaign Studio and will keep you updated as more information becomes available.

We have successfully restored services for both Acquia Campaign Factory and Acquia Campaign Studio. Both platforms are now fully operational and functioning normally. Thank you for your patience while our team worked to resolve this issue.If you are facing any issues, contact Acquia Support. For updates about this ongoing maintenance, subscribe to Acquia Maintenance.

Acquia has restored all services that were temporarily disabled as a security precaution during our recent security maintenance. All customer applications have been patched and remain online. The Acquia Cloud Platform (user interface, Cloud API, Pipelines, and code deployments), Acquia ID, Acquia CLI, Acquia Support systems, Acquia Site Studio, Acquia Source CMS, Acquia Web Governance, Acquia Campaign Studio, and Acquia Campaign Factory are now fully operational. Acquia is completing final checks & monitoring all services to ensure continued stability. If you experience any issues, contact Acquia Support. For ongoing updates, subscribe to Acquia Status and the Acquia Trust Center.

All Acquia services have been restored and are fully operational. All customer applications and Acquia platform services are patched and remain online. This incident is now resolved. Thank you for your patience while our teams worked to restore services. If you experience any issues, please contact Acquia Support. Please subscribe to the Acquia Trust Center(https://security.acquia.com/) for updates from Acquia about this incident.

Acquia is investigating an issue in Code Studio that is causing some jobs to fail with a connection timed out error. We will update you as soon as more information becomes available.

Acquia is still investigating an issue in Code Studio that is causing some jobs to fail. We will continue to keep you updated with our investigation.

Acquia has identified and deployed a fix for the issue impacting Code Studio that caused some jobs to fail. We are monitoring to ensure stability.

Acquia has resolved the issue impacting Code Studio that caused some jobs to fail.

Acquia is investigating a caching issue impacting Source CMS that is resulting in downtime for impacted sites. We will update you as more information becomes available.

The cause has been identified and active remediation is underway. Acquia is working to restore full functionality to Source CMS. We will continue to keep you updated as more information becomes available.

Acquia is continuing to work on remediation on the impact of sites experiencing the caching issue with Source CMS. We will continue to keep you updated as more information becomes available.

Acquia is continuing work on remediation of the caching issue with Source CMS. We will keep you updated as we continue the work and more information becomes available.

Acquia has mitigated most of the impact of the caching issue and is continuing work on a solution for sites still impacted. We will update as new information becomes available.

Acquia has resolved the caching issue impacting Source CMS. We will continue monitoring to ensure stability.

We're currently investigating an issue where some EU hosted customers are encountering intermittent errors when searching.

We've resolved the issue causing intermittent errors when searching for EU hosted customers. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.