Acquia experienced a notice incident on December 19, 2025 affecting Acquia DAM, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Acquia DAM
Update timeline
- investigating Dec 19, 2025, 08:55 PM UTC
We are aware of an issue causing preview generation to be delayed for some customers, and we are actively investigating.
- investigating Dec 19, 2025, 10:26 PM UTC
We are continuing to investigate the issue causing preview generation to be delayed for some customers.
- identified Dec 19, 2025, 11:11 PM UTC
We've identified the issue causing preview generation to be delayed for some customers, and we are working on a fix.
- resolved Dec 22, 2025, 05:12 PM UTC
We've resolved the issue causing preview generation to be delayed for some customers. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.