Acquia Outage History

Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.

We are currently investigating a service interruption affecting Acquia Campaign Studio and Campaign Factory, where users are experiencing login failures. Our engineering and operations teams are actively triaging the situation to identify the root cause. We treat login disruptions with the highest priority and will provide regular updates here as we uncover more information.

We are investigating an issue where some customers are encountering degraded performance when loading Portals.

We are still investigating an issue where some customers are encountering degraded performance when loading Portals.

We are investigating an issue where the global navigation bar is taking longer to load than expected.

We are continuing to investigate an issue where the global navigation bar is taking longer to load than expected.

Acquia is currently investigating an issue impacting code deployments for a subset of customers on our Cloud Platform, where users may experience rejected git push commands. Our internal team is actively working to resolve the issue and restore full deployment functionality as soon as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.

We are continuing to investigate the issue impacting code deployment for a subset of customers on our cloud platform. Our engineering team remains actively engaged and are working toward a resolution, and users may continue to experience issues with Git push commands during this time. We will share further updates as more information becomes available and appreciate your continued patience.

We are currently investigating an issue with Two-Factor Authentication (TFA) that is preventing some users from logging into the Acquia Cloud UI. Affected users may encounter a 403 Forbidden error. Our team is working to resolve this, and we will provide further updates as they become available.

Acquia is currently investigating a performance degradation affecting Log Streaming services on the Acquia Cloud Next platform. Customers may not see any logs when attempting to use Log Streaming service. We are actively investigating the problem, and we will provide updates as soon as more information becomes available.

We are currently investigating an issue impacting accessibility for multiple sites across the platform. At this time, the exact cause is still being determined, and our engineering team is actively working to identify and resolve the issue. Some customers may experience intermittent availability or degraded performance. We will provide further updates as more information becomes available. We appreciate your patience while we continue our investigation.

We are observing a recurrence of the issue impacting multiple sites, and our engineering team is actively investigating.Some customers may again experience intermittent availability or degraded performance. We are working to identify the cause and restore stability as quickly as possible.We will continue to provide updates as more information becomes available.

We're currently investigating an issue causing degraded file processing performance for some customers.

Acquia has identified an issue impacting accessibility across all Campaign Studio instances. Our team is actively investigating the root cause and working to resolve it.

We are currently experiencing a production incident in our GCP US environment causing delays to active input connectors, campaigns, and scheduled data refreshes. We are actively working to resolve the issue and will provide hourly updates until full service is restored.

Acquia is currently investigating an outage impacting multiple load balancers across several regions.Our engineering team is actively engaged and working to identify the issue.

Update: Our engineering team continues to investigate the load balancer issue. At this time, the impact appears to be limited to a subset of customer applications. Impacted customers have been contacted directly while we continue working toward resolution. Further updates will be shared as more information becomes available.

We are currently investigating an issue impacting the performance and accessibility of Acquia CDP in the AWS US region (hub2.agilone.com). Our team is actively working to resolve the issue and restore normal operations as quickly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.

We are currently investigating an issue impacting the performance and accessibility of several sites across our Cloud Next platform. Our team is actively working to resolve the issue and restore normal operations as quickly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.

We are currently investigating an interruption of metrics reporting within the Cloud Platform user interface. Details: Acquia has detected an issue where performance data and charts are failing to load correctly in the Cloud UI. This is due to a connectivity issue with our backend metrics provider. Impact: Cloud UI: Customers may experience difficulties accessing or viewing real-time metrics and historical performance charts. Application Status: This interruption is strictly limited to the reporting dashboard. Your hosted applications and websites are not affected and remain fully operational. We have escalated this to our provider's support team as a high-priority incident and are working to restore visibility as quickly as possible. We will provide additional information as it becomes available.

We are continuing to investigate the metrics interruption in the Cloud UI. There is no change in status since our last update, and we remain engaged with our provider to restore service. Additional information will be provided as it becomes available.

Acquia is currently investigating an interruption of service for some Applications across Acquia Cloud Next & Acquia Source platforms. Our engineering team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding.

We are aware of an issue causing preview generation to be delayed for some customers, and we are actively investigating.

We are continuing to investigate the issue causing preview generation to be delayed for some customers.

Acquia is currently investigating an interruption of service for Acquia Search which is impacting a few Search stacks. Our engineering team is actively working to identify the root cause and will restore full service as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience and understanding!

Snowflake experiencing partial outage on some regions and this is causing service interruption for Acquia Customer Data Platform tenants hosted on the AWS EU Prod. This is impacting all major processes including Data refresh jobs. Impacted customers will experience delay in daily data refresh. Our team is closely monitoring the situation, and we will provide updates as soon as we have more information. Snowflake status page - https://status.snowflake.com/incidents/xdxj4klf7sc5

Snowflake experiencing partial outage on some regions and this is causing service interruption for Acquia Customer Data Platform tenants hosted on the AWS EU Prod. This is impacting all major processes including Data refresh jobs. Impacted customers will experience delay in daily data refresh, and campaign/report failures. Our team is closely monitoring the situation, and we will provide updates as soon as we have more information.

Snowflake is experiencing a partial outage in some regions, causing service interruptions for Acquia Customer Data Platform tenants hosted on AWS EU Prod. This is impacting all major processes, including Data refresh jobs. Impacted customers will experience delays in daily data refreshes, as well as campaign and report failures. Our team is actively investigating the situation, and we will provide updates as soon as we have more information.

We are aware of an issue impacting Site Studio API functionality. Our engineering teams are actively investigating to determine the scope and underlying cause. Additional services may be affected, and updates will follow as we confirm details.

We are still investigating the issue impacting Site Studio API functionality. Our engineering teams are actively working to identify the scope of the issue and any additional impacts. We will share further updates as they become available.