Acquia Outage History

We are aware of an issue affecting new domain onboarding to the Edge Standard CDN. Customers attempting to add a new domain may see the configuration remain in a “Configure Failed” state. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We will provide another update once the issue has been resolved.

We are aware of an issue affecting new domain onboarding to the Edge Standard CDN. Customers attempting to add a new domain may see the configuration remain in a “Configure Failed” state. Our team is actively investigating the issue and working to restore normal functionality as soon as possible. We will provide another update once the issue has been resolved.

We are continuing to investigate the Edge Standard hostname provisioning failures with the engineering team and upstream vendor. We are currently testing fresh domain provisioning to verify status and will share the next update once we have more findings.

Investigation into the Edge Standard hostname provisioning failures remains ongoing in coordination with our upstream vendor. There are no significant changes to report at this stage. We will share further updates as our investigation progresses.

We are continuing our work with the upstream vendor to implement a resolution for the Edge Standard hostname provisioning failures. Thank you for your patience while we work to restore full functionality. We will post another update as soon as we have new findings.

We are currently investigating an issue where some customers are experiencing timeouts and errors when attempting to initiate Pipelines jobs. Our engineering team is actively looking into the cause of these failures. We will provide another update as soon as more information becomes available.

We are currently investigating an issue that is affecting multiple customers impacting site studio. We would provide an update as soon as we have one.

Our upstream search infrastructure partner, SearchStax, is currently experiencing an issue affecting the display of Pulse Performance Graphs; core search functionality remains fully operational and unaffected. SearchStax is actively investigating and working toward a resolution — clearing browser cookies and refreshing the page may help in the meantime. We will provide updates as the situation progresses.

We are currently investigating an issue with some customers ability to log in to DAM.

We are currently investigating an issue with degraded file processing for customers hosted in the EU.

We are aware of an issue affecting all Edge Standard customers, where traffic peak queries are currently failing due to an issue with a vendor API. As a result, security and performance metrics are currently unavailable in the Edge Standard UI. Our team is working with the vendor to understand and resolve the issue. We will provide further updates as more information becomes available.

We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully. Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected. We will provide further updates as more information becomes available.

We are currently investigating an issue impacting the Cloud UI portal, where users are unable to create or submit new support tickets. Affected Service: New support ticket creation in the Cloud UI portal. Unaffected Services: Access to existing tickets, general portal navigation, and all underlying cloud services remain fully operational. Current Workaround: If you are experiencing a critical issue that requires immediate attention, please contact our support team directly via alternative channels found here: https://docs.acquia.com/service-offerings/contacting-acquia-support Thank you for your patience as we work to resolve this quickly.

We are currently investigating an issue where Acquia Cloud Pipelines jobs are failing to start and remaining in a "Queued" state. Users experiencing this issue may see log messages indicating that the job failed to start due to an internal system error and that Pipelines will automatically retry. Our engineering team is actively engaged and looking into the root cause of this platform-wide issue. We will provide another update as soon as we have more information or a resolution.

We are currently investigating an issue impacting CDN provisioning for Edge Standard. New domain configurations may not complete successfully during this time. Our team is actively working to resolve the issue and restore normal operations. Existing domains remain unaffected. We apologise for the inconvenience and will provide further updates as more information becomes available.

We are continuing to investigate an issue impacting CDN provisioning for Edge Standard. New domain configurations may fail to complete. Our engineering team is actively working to identify the root cause and restore normal operations. Existing domains and currently active CDN configurations remain unaffected. We will provide further updates as more information becomes available. We apologise for the inconvenience.

Acquia Edge powered by Cloudflare services for some applications are currently interrupted. Customers connecting through North America or accessing services in Europe may see increased latencies and timeouts for applications utilizing Acquia Edge powered by Cloudflare services. We are working with upstream provider to resolve it at this time. We will provide additional updates when services have been fully restored.

Acquia has identified an issue impacting Google Ads connector processing due to the deprecation of a Google Ads API version used by certain connector workflows. As a result, some Google Ads audience and offline conversion synchronization jobs may fail to execute successfully. We have identified the root cause and is actively deploying a fix.

We are currently investigating a service interruption affecting Acquia Campaign Studio and Campaign Factory, where users are experiencing login failures. Our engineering and operations teams are actively triaging the situation to identify the root cause. We treat login disruptions with the highest priority and will provide regular updates here as we uncover more information.

We are investigating an issue where some customers are encountering degraded performance when loading Portals.

We are still investigating an issue where some customers are encountering degraded performance when loading Portals.