There were 13 Acquia outages since February 26, 2026 totaling 77h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've detected a service interruption affecting the stability for your application. The issue was quickly identified and resolved. Everything is up and running now.
We've detected a service interruption affecting the shared load balancers for your application. Everything is up and running now
We are investigating an issue where the global navigation bar is taking longer to load than expected.
We are continuing to investigate an issue where the global navigation bar is taking longer to load than expected.
We have identified the issue causing the global navigation bar to take longer to load than expected, and we are working on a fix.
The underlying cause of this issue has been addressed. All affected services have been restored. All services are operational at this time.
Acquia is currently investigating an issue impacting code deployments for a subset of customers on our Cloud Platform, where users may experience rejected git push commands. Our internal team is actively working to resolve the issue and restore full deployment functionality as soon as possible. We apologise for the inconvenience and will provide further updates as more information becomes available.
We are continuing to investigate the issue impacting code deployment for a subset of customers on our cloud platform. Our engineering team remains actively engaged and are working toward a resolution, and users may continue to experience issues with Git push commands during this time. We will share further updates as more information becomes available and appreciate your continued patience.
We identified the issue impacting code deployment for a subset of customers on our cloud platform. Our engineering team remains actively engaged and are working toward a resolution, and users may continue to experience issues with Git push commands during this time. We will share further updates as more information becomes available and appreciate your continued patience.
We have implemented a fix for the issue impacting code deployment for a subset of customers on our cloud platform. We are actively monitoring our resolution, please let us know if you continue to experience issues with Git push commands. We will continue to keep you updated and appreciate your continued patience.
The issue impacting code deployments for a subset of customers on our Cloud Platform has now been resolved. Our engineering team has implemented a fix and all code deployment functionalities are now restored.
We are currently investigating an issue with Two-Factor Authentication (TFA) that is preventing some users from logging into the Acquia Cloud UI. Affected users may encounter a 403 Forbidden error. Our team is working to resolve this, and we will provide further updates as they become available.
Our engineering team has implemented a fix for the Two-Factor Authentication (TFA) issue that was preventing some users from logging into the Acquia Cloud UI. Services appear to be recovering, and we are actively monitoring the systems to ensure full stability. If you continue to experience a 403 Forbidden error or any other login issues, please file a support ticket with our team. We will provide a final update once we have confirmed the issue is fully resolved.
The issue impacting Two-Factor Authentication (TFA) and preventing logins to the Acquia Cloud UI has been fully resolved, and all systems are now fully operational. If you continue to experience any lingering issues, please reach out by filing a support ticket. Thank you for your patience during this interruption.
Acquia is currently investigating a performance degradation affecting Log Streaming services on the Acquia Cloud Next platform. Customers may not see any logs when attempting to use Log Streaming service. We are actively investigating the problem, and we will provide updates as soon as more information becomes available.
Acquia has identified the root cause of the performance degradation affecting Log Streaming services on the Acquia Cloud Next platform. Customers may continue to experience missing logs when attempting to use the Log Streaming service. Our engineering team is actively working to implement a fix, and we will provide further updates as the resolution progresses.
Acquia has resolved the performance degradation affecting Log Streaming services on the Acquia Cloud Next platform. Log Streaming functionality has been fully restored, and customers should now see their logs streaming normally. We appreciate your patience and apologize for any inconvenience this may have caused.
We are currently investigating an issue impacting accessibility for multiple sites across the platform. At this time, the exact cause is still being determined, and our engineering team is actively working to identify and resolve the issue. Some customers may experience intermittent availability or degraded performance. We will provide further updates as more information becomes available. We appreciate your patience while we continue our investigation.
The issue impacting multiple sites appears to be resolved, and affected sites are now accessible. We are continuing to monitor the platform closely. If you continue to experience any issues, please reach out via your existing support channels or respond to your open support ticket. We will share further updates as more information becomes available.
We are observing a recurrence of the issue impacting multiple sites, and our engineering team is actively investigating.Some customers may again experience intermittent availability or degraded performance. We are working to identify the cause and restore stability as quickly as possible.We will continue to provide updates as more information becomes available.
The issue impacting multiple sites appears to be resolved, and affected sites are now accessible.We are continuing to monitor the platform closely. If you continue to experience any issues, please reach out via your existing support channels or respond to your open support ticket.We will share further updates as more information becomes available.restore stability as quickly as possible.We will continue to provide updates as more information becomes available.
The issue impacting multiple sites has been resolved, and affected sites are now accessible.We will continue to review this incident internally. If you experience any further issues, please reach out via your existing support channels or respond to your open support ticket.Thank you for your patience.open support ticket.We will share further updates as more information becomes available.restore stability as quickly as possible.We will continue to provide updates as more information becomes available.
We're currently investigating an issue causing degraded file processing performance for some customers.
The issue causing degraded file processing performance for some customers has been identified and we are working on a fix.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue, we will continue to keep you updated as we work on this.
We've implemented a fix for the issue causing degraded file processing performance. We're currently processing work that accumulated during the incident, so some previews may take longer than usual to generate during this time.
We have completed processing the accumulated work. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.
Acquia has identified an issue impacting accessibility across all Campaign Studio instances. Our team is actively investigating the root cause and working to resolve it.
The issue impacting accessibility across all Campaign Studio instances has been fully resolved. Our internal engineering team has implemented a fix, and all systems are now operating normally.
We are currently experiencing a production incident in our GCP US environment causing delays to active input connectors, campaigns, and scheduled data refreshes. We are actively working to resolve the issue and will provide hourly updates until full service is restored.
The GCP US environment has been stabilised, and we're currently rerunning all input connectors and data refresh workflows. We will also rerun all failed scheduled campaigns and reports when data refresh has completed. A separate notification from our Alerts team will be sent when data refresh and all campaigns/reports have been reran successfully.
The resource contention issue within our GCP US environment has been successfully resolved. Our engineering team has proactively rerun the majority of the stopped and failed input connectors and data refresh workflows. We are currently monitoring the final batch of these workflows to ensure they process completely and that all systems return to normal operation. Thank you for your patience while our team worked to restore service.
Acquia is currently investigating an outage impacting multiple load balancers across several regions.Our engineering team is actively engaged and working to identify the issue.
Update: Our engineering team continues to investigate the load balancer issue. At this time, the impact appears to be limited to a subset of customer applications. Impacted customers have been contacted directly while we continue working toward resolution. Further updates will be shared as more information becomes available.
The issue appears to be resolved and previously impacted sites are now accessible. Our engineering team will continue to monitor the environment to ensure stability. If you are still experiencing issues with your site, please respond to the support ticket opened for your environment or contact our support team so we can assist further. Additional updates will be shared as more information becomes available.
Acquia has successfully addressed the service interruption impacting a specific load balancer pair. Following a period of monitoring, all associated applications are confirmed to be stable and operating normally. Thank you for your patience and understanding while we worked to restore full service.
We are currently investigating an issue impacting the performance and accessibility of Acquia CDP in the AWS US region (hub2.agilone.com). Our team is actively working to resolve the issue and restore normal operations as quickly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.
Acquia has resolved the issue impacting the performance and accessibility of Acquia CDP in the AWS US region (hub2.agilone.com). Normal operations have been fully restored. We apologize for the inconvenience and appreciate your patience during this time.
We are currently investigating an issue impacting the performance and accessibility of several sites across our Cloud Next platform. Our team is actively working to resolve the issue and restore normal operations as quickly as possible. We apologize for the inconvenience and will provide further updates as more information becomes available.
We have identified the root cause and are currently deploying a fix to restore full performance and accessibility. We will provide further details as they become available.
Acquia has implemented a solution to resolve the issue affecting performance and accessibility of sites on Acquia Cloud Next. We are closely monitoring this situation. We will continue to provide updates as more information becomes available.
The underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
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