Acquia experienced a minor incident on May 5, 2026 affecting Acquia DAM and Portals and 1 more component, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 07:43 PM UTC
We are investigating an issue where some customers are encountering degraded performance when loading Portals.
- investigating May 05, 2026, 10:13 PM UTC
We are still investigating an issue where some customers are encountering degraded performance when loading Portals.
- identified May 05, 2026, 11:08 PM UTC
We've identified the issue causing degraded Portals performance for some customers and we are working on a fix.
- monitoring May 05, 2026, 11:21 PM UTC
A fix has been implemented for the issue causing degraded Portals performance and we're monitoring to ensure stability.
- resolved May 06, 2026, 12:33 AM UTC
We have resolved the issue causing degraded Portals performance for some customers. Contact Customer Support for help on Acquia DAM Community if you continue to experience any ongoing issues.