2Chat Outage History

2Chat is up right now

2Chat had 17 outages in the last 2 years totaling 56h 46m of downtime, averaging 0.7 incidents per month.

There were 17 2Chat outages since October 24, 2024 totaling 56h 46m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: 2chat.statuspage.io

Minor October 21, 2026

Networking issue with upstream provider

Detected by Pingoru
Oct 21, 2026, 06:20 PM UTC
Resolved
Oct 21, 2026, 07:16 PM UTC
Duration
55m
Affected: Web ApplicationPublic APIMessage Queue ServiceFlow Chatbots ServiceWhatsApp Connectivity ServiceChat ServicePhone SystemWebhooks Service
Timeline · 3 updates
  1. monitoring Oct 21, 2026, 06:20 PM UTC

    Our upstream provider is performing emergency maintenance on their network infrastructure in light of recent security updates that need to be applied immediately. We are monitoring the situation closely.

  2. monitoring Oct 21, 2026, 06:35 PM UTC

    Connectivity is back to normal. We continue to monitor the situation in case of new stability issues.

  3. resolved Oct 21, 2026, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2026

Upstream provider with networking issues

Detected by Pingoru
Oct 20, 2026, 06:43 AM UTC
Resolved
Oct 20, 2026, 09:30 AM UTC
Duration
2h 46m
Affected: WhatsApp Connectivity Service
Timeline · 2 updates
  1. monitoring Oct 20, 2026, 06:43 AM UTC

    Our upstream provider continues to have networking issues impacting a small subset of WhatsApp connections.

  2. resolved Oct 20, 2026, 03:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 16, 2026

We are having issues sending attachments files in WhatsApp

Detected by Pingoru
Oct 16, 2026, 12:51 PM UTC
Resolved
Oct 16, 2026, 02:09 PM UTC
Duration
1h 17m
Affected: Web ApplicationPublic APIMessage Queue ServiceFlow Chatbots ServiceWhatsApp Connectivity ServiceChat Service
Timeline · 3 updates
  1. investigating Oct 16, 2026, 12:51 PM UTC

    We are currently investigating this issue.

  2. identified Oct 16, 2026, 01:13 PM UTC

    The issue has been identify and the team is currently working

  3. resolved Oct 16, 2026, 02:09 PM UTC

    The issue has been resolved. If your connected number still can't send multimedia files, please contact our Customer Support team.

Read the full incident report →

Minor October 9, 2026

Delays processing messages

Detected by Pingoru
Oct 09, 2026, 06:25 PM UTC
Resolved
Oct 09, 2026, 07:26 PM UTC
Duration
1h
Affected: Message Queue ServiceWebhooks Service
Timeline · 3 updates
  1. identified Oct 09, 2026, 06:25 PM UTC

    We have identified an issue with message queue processing that is causing delays between 1 and 10 minutes for webhooks and flows to be triggered.

  2. monitoring Oct 09, 2026, 06:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2026, 07:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2026

Networking issue

Detected by Pingoru
Oct 01, 2026, 09:10 AM UTC
Resolved
Oct 01, 2026, 11:27 AM UTC
Duration
2h 16m
Affected: WhatsApp Connectivity ServiceChat Service
Timeline · 5 updates
  1. identified Oct 01, 2026, 09:10 AM UTC

    One of our suppliers is experiencing an incident with their routing switches that is affecting part of the service. Some WhatsApp connections are being affected.

  2. identified Oct 01, 2026, 09:48 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Oct 01, 2026, 10:43 AM UTC

    Our underlying provider has restored connectivity in the affected networking components, and connections are gradually going back to operational status.

  4. monitoring Oct 01, 2026, 10:54 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 01, 2026, 11:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

Delays processing message queue

Detected by Pingoru
Mar 10, 2026, 06:18 PM UTC
Resolved
Mar 10, 2026, 06:18 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Mar 10, 2026, 06:18 PM UTC

    We have identified a delay in processing message queues that can cause Flows and Webhooks to be triggered with a delay.

Read the full incident report →

Minor November 27, 2025

Authentication errors on the web application

Detected by Pingoru
Nov 27, 2025, 10:12 PM UTC
Resolved
Nov 27, 2025, 10:20 PM UTC
Duration
8m
Affected: Web Application
Timeline · 2 updates
  1. identified Nov 27, 2025, 10:12 PM UTC

    The web application is not loading accounts due to an incident with our authentication provider. We are working on a fix.

  2. resolved Nov 27, 2025, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 19, 2025

Degraded network connectivity

Detected by Pingoru
Nov 19, 2025, 03:34 PM UTC
Resolved
Nov 19, 2025, 04:27 PM UTC
Duration
52m
Affected: Web ApplicationPublic APIMessage Queue ServiceFlow Chatbots ServiceChat ServicePhone SystemWebhooks Service
Timeline · 3 updates
  1. identified Nov 19, 2025, 03:34 PM UTC

    We have identified a degraded state in the network connectivity between our database provider and server provider, which is causing timeouts when using the API or web application.

  2. monitoring Nov 19, 2025, 04:11 PM UTC

    The connection quality of our network links is returning to normal levels. We will continue monitoring it.

  3. resolved Nov 19, 2025, 04:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2025

Delays processing message queue and sending messages

Detected by Pingoru
Sep 10, 2025, 12:12 PM UTC
Resolved
Sep 10, 2025, 01:12 PM UTC
Duration
1h
Affected: Message Queue ServiceFlow Chatbots ServiceChat ServiceWebhooks Service
Timeline · 1 update
  1. resolved Sep 10, 2025, 02:22 PM UTC

    We detected a degradation in the network link between our servers, which caused delays in notifying webhooks and sending messages. Once the link degradation was corrected, the queue of events was gradually processed until events returned to real-time.

Read the full incident report →

Minor August 13, 2025

WhatsApp Down

Detected by Pingoru
Aug 13, 2025, 08:03 PM UTC
Resolved
Aug 13, 2025, 10:33 PM UTC
Duration
2h 30m
Affected: WhatsApp Connectivity Service
Timeline · 3 updates
  1. monitoring Aug 13, 2025, 08:03 PM UTC

    We are noticing that WhatsApp is not responding and is not loading for new connections. Established connections appear to be unaffected. We continue monitoring the situation.

  2. monitoring Aug 13, 2025, 09:36 PM UTC

    We are seeing signs of recovery, but some connections are still failing.

  3. resolved Aug 13, 2025, 10:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2025

Elevated response times

Detected by Pingoru
Mar 05, 2025, 11:20 AM UTC
Resolved
Mar 05, 2025, 11:35 AM UTC
Duration
15m
Affected: Web ApplicationPublic API
Timeline · 1 update
  1. resolved Mar 05, 2025, 11:20 AM UTC

    We detected and resolved an issue that was causing the API to reply slowly causing the associated services to be degraded momentarily. The problem lasted approximately 15 minutes.

Read the full incident report →

Major February 28, 2025

WhatsApp down

Detected by Pingoru
Feb 28, 2025, 03:53 PM UTC
Resolved
Feb 28, 2025, 04:47 PM UTC
Duration
53m
Affected: WhatsApp Connectivity Service
Timeline · 3 updates
  1. monitoring Feb 28, 2025, 03:53 PM UTC

    We are monitoring the status of WhatsApp services as we wait for them to normalize.

  2. monitoring Feb 28, 2025, 04:22 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Feb 28, 2025, 04:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 18, 2025

Connection between AWS and Azure is degraded

Detected by Pingoru
Jan 18, 2025, 03:28 PM UTC
Resolved
Jan 19, 2025, 02:59 PM UTC
Duration
23h 31m
Affected: Web ApplicationPublic APIMessage Queue ServiceFlow Chatbots ServiceWhatsApp Connectivity ServiceChat Service
Timeline · 6 updates
  1. identified Jan 18, 2025, 03:28 PM UTC

    The network link we use to communicate between servers is degraded and making 2Chat intermittent. We are working with our server providers to solve the issue.

  2. monitoring Jan 18, 2025, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 18, 2025, 11:39 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jan 19, 2025, 02:39 AM UTC

    The service is operating normally but some connections may have been lost. The team is working on restoring those connections.

  5. monitoring Jan 19, 2025, 02:59 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jan 19, 2025, 02:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 6, 2024

Delays processing chats coming from Live Chat and API

Detected by Pingoru
Dec 06, 2024, 03:49 PM UTC
Resolved
Dec 06, 2024, 04:01 PM UTC
Duration
11m
Affected: Chat Service
Timeline · 3 updates
  1. identified Dec 06, 2024, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 06, 2024, 03:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 06, 2024, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 7, 2024

Increased time to process messages

Detected by Pingoru
Nov 07, 2024, 01:07 AM UTC
Resolved
Nov 07, 2024, 03:58 AM UTC
Duration
2h 50m
Affected: Chat Service
Timeline · 2 updates
  1. identified Nov 07, 2024, 01:07 AM UTC

    We have identified an issue making messages take longer to be received or sent. Our technical team is investigating the root cause.

  2. resolved Nov 07, 2024, 03:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 24, 2024

High API response times and errors

Detected by Pingoru
Oct 24, 2024, 02:00 PM UTC
Resolved
Oct 24, 2024, 02:00 PM UTC
Duration
–
Affected: Web ApplicationPublic API
Timeline · 1 update
  1. resolved Oct 24, 2024, 02:00 PM UTC

    The API servers experienced an issue causing them to malfunction intermittently, leading to slow response times and 5xx errors in a significant percentage of requests. Our technical team was able to find the issue and fix it. We are currently investigating the root cause of the problem.

Read the full incident report →