Resolved after 55 minutes, affecting Web Application and Public API and 1 more, on October 21, 2026.
Connectivity is back to normal. We continue to monitor the situation in case of new stability issues.
Affected components
Web ApplicationPublic APIMessage Queue ServiceFlow Chatbots ServiceWhatsApp Connectivity ServiceChat ServicePhone SystemWebhooks Service
Update timeline
- monitoring Oct 21, 2026, 06:20 PM UTC
Our upstream provider is performing emergency maintenance on their network infrastructure in light of recent security updates that need to be applied immediately. We are monitoring the situation closely.
- monitoring Oct 21, 2026, 06:35 PM UTC
Connectivity is back to normal. We continue to monitor the situation in case of new stability issues.
- resolved Oct 21, 2026, 07:16 PM UTC
This incident has been resolved.
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Amazon Web Services