Resolved after 2 hours 16 minutes, affecting WhatsApp Connectivity Service and Chat Service, on October 1, 2026.
We are continuing to monitor for any further issues.
Affected components
WhatsApp Connectivity ServiceChat Service
Update timeline
- identified Oct 01, 2026, 09:10 AM UTC
One of our suppliers is experiencing an incident with their routing switches that is affecting part of the service. Some WhatsApp connections are being affected.
- identified Oct 01, 2026, 09:48 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 01, 2026, 10:43 AM UTC
Our underlying provider has restored connectivity in the affected networking components, and connections are gradually going back to operational status.
- monitoring Oct 01, 2026, 10:54 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 01, 2026, 11:27 AM UTC
This incident has been resolved.
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