2Chat incident

High API response times and errors

Resolved on October 24, 2024, affecting Web Application and Public API.

resolved Oct 24, 2024, 02:00 PM UTC

The API servers experienced an issue causing them to malfunction intermittently, leading to slow response times and 5xx errors in a significant percentage of requests. Our technical team was able to find the issue and fix it. We are currently investigating the root cause of the problem.

Started
Oct 24, 2024, 02:00 PM UTC
Resolved
Oct 24, 2024, 02:00 PM UTC
Duration
–
Detected by Pingoru
Oct 24, 2024, 02:00 PM UTC

Affected components

Web ApplicationPublic API

Update timeline

  1. resolved Oct 24, 2024, 02:00 PM UTC

    The API servers experienced an issue causing them to malfunction intermittently, leading to slow response times and 5xx errors in a significant percentage of requests. Our technical team was able to find the issue and fix it. We are currently investigating the root cause of the problem.

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