2Chat incident

Delays processing message queue and sending messages

Notice Resolved View vendor source →

2Chat experienced a notice incident on September 10, 2025 affecting Message Queue Service and Flow Chatbots Service and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 12:12 PM UTC
Resolved
Sep 10, 2025, 01:12 PM UTC
Duration
1h
Detected by Pingoru
Sep 10, 2025, 12:12 PM UTC

Affected components

Message Queue ServiceFlow Chatbots ServiceChat ServiceWebhooks Service

Update timeline

  1. resolved Sep 10, 2025, 02:22 PM UTC

    We detected a degradation in the network link between our servers, which caused delays in notifying webhooks and sending messages. Once the link degradation was corrected, the queue of events was gradually processed until events returned to real-time.